#Teams Analytics Dashboard

The following are tenant-level charts on the default Teams analytics dashboard and can be added to your custom tenant-level Teams dashboards.

#Teams User Activity

The Teams user activity chart shows the number of Teams activity performed by users during the selected time range. On the chart, the X-axis depicts the selected date range for the chart, and the Y-axis depicts the count of user activity, including 1:1 Calls, Total participated meetings, Private chat messages, Team chat messages, Audio time, Video time, Screen sharing time, and Meetings organized.

To highlight a specific line in the chart, hover your mouse over each data category below the chart.

To hide a specific line in the chart, click the data category below the chart, the corresponding line in the chart will be hidden. You can hover your mouse over the line to view the detailed number of activities each day.

#Device Usage

The Device usage chart shows the number of devices your tenant users utilize to access Microsoft Teams during the selected time range. The X-axis on the chart shows the devices, including Android phone, Chrome OS, iOS, Linux, Mac, Web, Windows, and Windows phone. The Y-axis shows the number of users using the device during the selected time range. You can hover your mouse over the bars to view the detailed number of devices used by your users.

*Note: From September 2021, user level information contained in Microsoft 365 reports in the Admin center is pseudonymized by default. To enable EnPower to retrieve data for the Teams activity chart and the Device chart, you need to deselect the Display concealed user, group, and site names in all report setting in the Reports panel on the Microsoft 365 admin center > Settings > Org settings page.

#Calling plan/SMS

The Calling plan/SMS chart shows the information on users’ inbound and outbound PSTN calls and their costs. The X-axis depicts the selected date range for the report, and the Y-axis depicts the total number of calls over the selected time period. You can hover your mouse over the line to view the detailed number of calls each day.

#Direct Routing

The Direct routing chart shows the information on the direct routing, including the SIP address and calls start and end times. The X-axis depicts the selected date range for the report. The Y-axis depicts the total number of calls over the selected time range. You can hover your mouse over the line to view the detailed number of calls each day.