#Contacts

You can use EnPower to manage contacts, including mail contacts and mail users.

Mail contacts are people outside your organization with external mail addresses but are visible in your organization’s global address list and other address lists.

Mail users are similar to mail contacts with an external email address and is visible in your organization’s shared address book and other address lists. However, a mail user also has a user account in your organization and can access your resources without an Exchange Online license.

#Bulk Create Mail Contacts

To create mailboxes contacts in bulk, complete the following steps:

1. In the Contacts tab, click Bulk create.

   To bulk create resource mailboxes, click Bulk operations in the Resources tab and then select Bulk create.

2. In the Bulk create panel:

   1. Begin by choosing a tenant and then clicking Download to download the bulk creation template. Each tenant's bulk creation template can be tailored within the Bulk Creation Templates module. If your tenant has not customized the template, configure one or select Common template.

   2. A ZIP file will be downloaded to your local device with both a template and an Instruction for template file. Refer to the instructions and complete your configurations in the CSV template.

   3. Click Select files or simply drop the completed file to the Upload the CSV file section in the panel.

   4. Click Create. A process will start to create the mail contacts. You can then check the creation result and download the process report in Process center.

#Manage Mail Contacts

With EnPower, you can create, edit or bulk edit, delete, and export mail contacts.

#Create Mail Contacts

To create a mail contact, complete the following steps:

1. On the Exchange > Contacts > Mail contacts page, click Create.

2. In the Add contact panel, enter the information for the mail contact, including:

   • Basics:

     • Tenant – Select the tenant for the mail contact.

     • First name – Enter the first name of the mail contact.

     • Last name – Enter the last name of the mail contact.

     • Display name – Enter the display name of the mail contact.

     • External email address – Enter the email address of the mail contact.

     • Company – Enter the company that the mail contact is in.

     • Work phone – Enter the work phone number of the mail contact.

     • Mobile phone – Enter the mobile phone number of the mail contact.

   • Contact information:

     • Web site – Enter the website of the mail contact.

     • Fax phone – Enter the fax phone number of the mail contact.

     • Street – Enter the street where the mail contact can be reached.

     • City – Enter the city that the mail contact is in.

     • State/Province – Enter the state/province that the mail contact is in.

     • ZIP/Postal code – Enter the ZIP/postal code of the mail contact.

     • Country/Region – Select the country/region that the mail contact is in.

   • Organization:

     • Title – Enter the job title of the mail contact.

     • Department – Enter the department that the mail contact is in.

     • Manager – Enter the manager of the mail contact.

3. Click Save.

#Update Mail Contact Information

To update information for a mail contact, complete the following steps:

1. Click the display name of the mail contact to enter the Contact details page.

2. In the Basics, Contact information, or Organization tab, click Edit on the upper-right. The enter boxes for each editable fields appear.

3. Update the information for the fields to edit.

4. Click Save.

#Update Mail User Information

With EnPower, you can edit or bulk edit, delete, and export mail users. You can also view, edit, and export guest mail users.

To update information for a mail user, complete the following steps:

1. Click the display name of the mail user to enter the Contact details page.

2. In the Basics, Contact information, or Organization tab, click Edit on the upper-right. Then boxes for each editable field will appear.

3. Update the information for the fields to edit.

4. Click Save.

5. You can also update information for guest mail users who have invited guest users to your organization. To update information for the guest mail users, you can click the display name of the guest mail user and you will be navigated to the User details page. For details on updating information and settings for guest mail users, refer to Users.