#Create Mailboxes

#Create Cloud Shared Mailboxes

To create a shared mailbox, complete the following steps:

1. Click Create.

2. In the Create shared mailbox panel, enter the basic information for the shared mailbox:

   • Shared mailbox type – Select Cloud.

   • Name – Enter the name of the shared mailbox.

   • Tenant – Select the tenant for the shared mailbox.

   • Email address – Enter the email address for the shared mailbox.

   • Alias – Enter the optional alias for the shared mailbox. Alias is a pseudonym under the specified email. If an alias is not provided, then it will be the same as the specified username in the Email address field.

   • Users – Select optional users who have the permissions to view and send email messages with this shared mailbox. Enter the email addresses or usernames to search for and select users.

3. Configure the Automapping setting – It is enabled by default. It automatically maps and loads any mailbox for which a user has full access permissions when Outlook starts and may cause performance issues.

4. Click Save.

#Create On-Premises Shared Mailboxes

If you have connected your on-premises directory with AvePoint Online Services via Hybrid Agent, you can create on-premises shared mailboxes in EnPower and then manage them here. For details on setting up the hybrid agent, refer to Configure Hybrid Management .

To create an on-premises shared mailbox, complete the following steps:

1. In Exchange > Mailboxes, click Create.

2. In the Create shared mailbox panel, complete the following configurations:

   • Shared mailbox type – Select On-premises.

   • Name – Enter the display name for the mailbox.

   • Alias – Enter an alias for the mailbox. Alias is a pseudonym under the specified email. If alias is not provided, then it will be the same as the specified username in the Email address field.

   • Domain – Select a domain for the mailbox.

   • Tenant – The tenant is loaded based on the selected domain.

   • Email address – Enter the email address. The domain of the address is the selected domain and cannot be changed.

   • Users – Specify the users or groups who have the permissions to view and send email messages with this shared mailbox.

   • Organizational unit – Select an organization unit for the mailbox.

   • Mailbox database – Click Browse to expand the Mailbox database list and select the database. Then, click Save to go back to the mailbox creation panel.

   • Archive – To use the archive to store old emails, select the Create an on-premises archive mailbox for this user option. Then, browse and select a database to create the archive mailbox in.

   • Address book policy – If needed, select an address book policy for the mailbox.

3. Click Save to create the mailbox.

#Create Resource Mailboxes

#Create a Resource Mailbox

To create a resource mailbox, complete the following steps:

1. Click Create.

2. In the Create resource mailbox panel, enter the resource information including the resource type, name, tenant, and resource email.

3. In Set properties, fill in other information of the resource, including but not limited to the capacity, location, and address book policy.

4. Configure the following settings in Booking delegate settings:

   • Assign settings for the booking policy that defines when this resource can be scheduled – Select when the resource can be scheduled.

     NOTE

     To specify users to manually accept meetings, do not select Auto-accepts meeting request. Then enter the email address or display name to search and select users for Booking delegates.

   • Message reply to the meeting organizer – Enter the custom reply message for organizers.

   • Booking delegates – Select whether the booking requests will be automatically accepted/deleted or specify booking delegates who needs to manually process the requests.

5. Click Save.

#Create Resource Mailboxes in Bulk

Apart from creating resource mailboxes individually, you can also create multiple ones in bulk by importing a pre-configured CSV file. To create the resource mailboxes in bulk, complete the following steps:

1. In the Resources tab, click Bulk create on the ribbon.

2. In the bulk creation panel, click template to download the CSV template and complete your configurations in the downloaded file.

3. Click Select files or drag the file to upload the CSV file.

4. Click Create. The process will start to create the resource mailboxes.

#Bulk Create Mailboxes

To create mailboxes in bulk, complete the following steps:

1. In the Mailboxes tab, click Bulk create.

   To bulk create resource mailboxes, click Bulk operations in the Resources tab and then select Bulk create.

2. In the Bulk create panel:

   1. Begin by choosing a tenant and then clicking Download to download the bulk creation template. Each tenant's bulk creation template can be tailored within the Bulk Creation Templates module. If your tenant has not customized the template, configure one or select Common template.

   2. A ZIP file will be downloaded to your local device with both a template and an Instruction for template file. Refer to the instructions and complete your configurations in the CSV template.

   3. Click Select files or simply drop the completed file to the Upload the CSV file section in the panel.

   4. Click Create. A process will start to create the mailboxes. You can then check the creation result and download the process report in Process center.