#Auto Attendants

In Auto attendants, you can view the auto attendants in your organization in a report table and create, update, or delete your auto attendants. Refer to the following sections for the details of management methods.

#Create Auto Attendants

To create an auto attendant, complete the following steps:

1. On Calling > Auto attendants page, click Create on the ribbon to go the Create auto attendant page.

2. Complete the basic information for the auto attendant, including:

   • Name – Enter the name of the auto attendant.

   • Tenant – Select the tenant that the auto attendant belongs to.

   • Operator (optional) – Select an operator to manage the flow of incoming calls.

   • Time zone – Select a time zone for the auto attendants so that calls can be answered during the correct business and non-business hours.

   • Language – Select the language to use when reading prompts, greetings, and dial keys.

   • Voice inputs – Enable or disable the voice inputs.

3. Click Submit to proceed to configure the call flow to set up the call routing, including:

   • Greeting options – You can select from:

     • No greeting

     • Play an audio file – If selected, you can play an audio file to play as a greeting

     • Add a greeting message – If selected, you can add a greeting message for the system to read to callers.

   • Call routing options – You can select from:

     • Disconnect – Disconnect the call after the greeting.

     • Redirect call – Specify an entity to redirect the call to, including a Person in organization, Voice app, External phone number, or Voicemail.

     • Play menu option – Play a menu of options to the callers, you can configure the following:

       Force Listen – Enable or disable the complete menu options’ Force Listen. If enabled, callers cannot skip the menu option by inputs.

       Setup the greeting and menu options – The configurations for greeting and menu options include:

       • Greeting options – You can upload an audio file or add a greeting message before the menu options.

       • Set menu options – You can assign dial keys by clicking Assign a dial key and completing the menu option settings. You can add a maximum of 12 dial keys including numbers (0-9), *, and #, and configure the entity each dial key redirects to. The available entities include Operator, Person in organization, Voice app, Voicemail, External phone number, and Announcement.

   • Directory search – Select whether callers can call your calling service entities and if they can, decide whether they can dial by the names of the entities or by the extensions.

4. Click Submit to save your auto attendant or click Next to proceed to optional advanced settings.

5. For the advanced settings, you can complete the following configurations:

   • Call flow for after hours – Specify the business hours for this auto attendant and set call flow for after-hour calls, including Greeting options and Call routing options. By default, business hours are set to 24/7 if not configured. You can configure the same hours every day or different hours every day.

   • Call flow during holidays – Set up holidays for the call queue, you can add holidays and configure greeting and call routing.

   • Dial scope – Set up the users or groups that will be listed and available in your organization’s directory when a caller dials into this auto attendant. You can include or exclude specific groups.

   • Resource accounts – Add a resource account to the auto attendant and assign a phone number to the account.

   • Authorized users – Add users to the authorized users list. Users added will be able to make changes to this auto attendants.

6. Click Save to save your configurations.

#Edit or Delete Auto Attendants

After your auto attendant is saved, you can also edit it. To edit an auto attendant, complete the following steps:

1. Select the target auto attendant.

2. Click Edit on the ribbon.

3. In the Edit auto attendant panel, edit its information and configurations.

4. Click Save to save your changes.

To delete auto attendants, complete the following steps:

1. Select the auto attendants to delete.

2. Click Delete on the ribbon.

3. Click Delete in the confirmation window.