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Voice Policies

In Teams calling > Policies, you can manage the following Teams voice related policies and their assignment settings:

- Calling policies - Call hold policies - Call park policies - Caller ID policies - Emergency policies - Mobility policies - Voice routing policies - Voice mail policies - Voice applications policies

To manage each policy type, click the corresponding policy category on the left navigation pane and refer to the following sections on the management instructions.

Create a Policy

To create a policy, complete the following steps:

  1. In the corresponding policy page, click Create on the ribbon.

  2. In the policy creation panel, complete the required configurations, including:

    • Name – Enter the name of the policy.

    • Description – Enter a description for the policy.

    • Tenant – Select the tenant to create the policy in.

    • Settings – Configure the required policy settings.

  3. Click Save.

Reset Global Policy

After the Global Policy is updated, you can reset the policy settings back to the default settings.

To reset the Global policy, complete the following steps:

  1. Select the global policy.

  2. Click Reset Global policy on the ribbon.

  3. In the Reset Global policy window, click Confirm.

Manage Users

To manage the policy’s user assignments, complete the following steps:

  1. In the corresponding policy tab, select a policy.

    *Note: The user assignment for Global (Org-wide default) policies cannot be updated.

  2. Click Manage users on the ribbon.

  3. In the Manage users panel, to remove user assignment, select the user in the list and click Remove. To add user assignments click Add and search for users to add.

  4. Click Apply.

Create a Group Policy Assignment

For Calling policies, Call park policies, and Emergency policies, you can assign them to groups by creating group policy assignments in the Group policy assignment tabs under each policy.

To create a group policy assignment, complete the following steps:

  1. In the Group policy assignment tab, click Add.

  2. In the Assign policy to group panel, complete the following configurations:

    • Tenant – Select the tenant of the policy to assign.

    • Select a Group – Select a Group to assign the policy to.

    • Select rank – Select a rank. If users in this Group are part of any other Groups with a policy assigned, those users will inherit the policy from the Group with the highest rank.

    • Select a policy – Select the policy to assign to the Group.

  3. Click Save.

Duplicate a Caller ID Policy

In Caller ID policies, you can create a new caller ID policy by duplicating an existing one. The duplicated policy shares the same policy settings with the existing one and you can assign the policy to different users. To duplicate a Caller ID policy, complete the following steps:

  1. In the Caller ID policies tab, select a policy.

  2. Click Duplicate on the ribbon.

  3. In the Create duplicate policy panel, enter the name of the new policy.

  4. Click Save.