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Export to PDF#PSTN and SMS Report
In the PSTN and SMS report tab, you can view the calling and audio conferencing activity in your organization with the following tables:
- The detailed Calling plan/SMS table that lists information, including the number of minutes that users spent in inbound and outbound PSTN calls and their costs by calls. See [Detailed Calling plan/SMS Table](#missing-link).
> ***Note**: From September 2021, user-level information contained in Microsoft 365 reports in the Admin center is pseudonymized by default. To enable EnPower to retrieve the Display name in the Detailed Calling plan/SMS table, you need to deselect the **Display concealed user, group, and site names in all reports** setting in the **Reports** panel on the **Microsoft 365 admin center > Settings > Org settings** page.
- The detailed direct routing table – Shows the information, including the SIP address and call start and end times by calls. See [Detailed Direct Routing Table](#missing-link).
By default, the tables show the data for the last 7 days across all your tenants. However, you can select a date range from the filter above the chart to view the report data of specific tenants collected during that time.
#Detailed Calling plan/SMS Table
The table shows the breakdown of PSTN usage per call.
To select the columns to show on the page, click Manage columns. After selecting the columns, click Apply to apply the changes. The columns include:
- **Start time** – The start time of the call.
- **Display name** – The display name of the user. Click the user display name. You will be navigated to the **User details** page to view and manage the user’s detailed information.
- **Tenant domain** – The domain of the tenant that the user belongs to.
- **Container** – The container that the user is in.
- **Username** – The username of the user.
- **Phone number** – The number that received the call for inbound calls or the number dialed for outbound calls.
- **Caller ID** – The caller’s ID in the call.
- **Call/SMS type** – Whether the call was a PSTN outbound or inbound call and the type of calls such as a call placed by a user or an audio conference. The call types you may see include:
- Teams user call types
- **user_in** – The user received an inbound PSTN call.
- **user_out** – The user placed an outbound PSTN call.
- **user_out_conf** – The user added two or more PSTN participants to the call, such as a three-way conference call.
- **user_out_transfer** – The user transferred the call to a PSTN number.
- **user_out_forwarding** – The user forwarded the call to a PSTN number.
- **conf_in** – An inbound call to the Audio Conferencing bridge.
- **conf_out** – An outbound call from the Audio Conferencing bridge usually adds a PSTN number to the conference.
- Teams bots call types
- **ucap_in** – An inbound PSTN call to Teams bots such as auto attendant or call queue.
- **ucap_out** – An outbound PSTN call from a Teams bot such as auto attendant or call queue.
- **Destination dialed** – The destination country of the dialed call.
- **Cost** – The amount of money or cost of the call that is charged to your account.
- **Country** – The country that the user is in.
#Detailed Direct Routing Table
The table shows a breakdown of PSTN usage per call.
To select the columns to show on the page, click Manage columns. After selecting the columns, click Apply to apply the changes. The columns include:
- **Display name** – The display name of the user
- **Tenant domain** – The domain of the tenant that the user belongs to.
- **Container** – The container that the user is in.
- **SIP address** – The SIP address of the user or a bot who received or made the call.
- **Callee number** – The number of the user or the bot who made the call.
- **Caller number** – The number of the user or the bot who received the call. It will be the Teams user on an inbound call to a Teams user and a PSTN User on an outbound call from a Teams user.
- **Call type** – Whether the call was a PSTN outbound or inbound call and the type of calls such as a call placed by a user or an audio conference. The call types you may see include:
- Teams user call types
- **dr_in** – The user received an inbound PSTN call.
- **dr_out** – The user placed an outbound PSTN call.
- **dr_out_user_conf** – The user added a PSTN participant to the call.
- **user_out_transfer** – The user transferred the call to a PSTN number.
- **dr_out_user_forwarding** – The user forwarded the call to a PSTN number.
- **dr_out_user_transfer** – The user transferred the call to a PSTN number.
- **dr_emergency_out** – The user made an emergency call.
- Teams bots call types
- **dr_in_ucap** – An inbound PSTN call to a Teams bots such as auto attendant or call queue.
- **dr_out_ucap** – An outbound PSTN call from a Teams bot such as auto attendant or call queue.
- **Invite time** – The time when the initial Invite was sent on an outbound call from a Teams user or bot call to the SBC or received on an inbound call to a Teams or bot call by the SIP Proxy component of Direct Routing from the SBC.
- **Start time** – The time when the SIP proxy received the final answer (SIP Message“"200 O”") from the SBC on an outbound call (Teams/Bot to a PSTN User), or after the SIP Proxy sends the Invite to the next hop within the Teams backend on an inbound call (PSTN User to a Teams/Bot).
- **Failure time** – The time the call failed. For failed calls only. Final SIP Code, Final Microsoft Subcode, and Final SIP Phrase provide the reasons why the call failed and can help with troubleshooting.
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