Calling Permissions

The tables below detail the Calling management permissions that can be assigned to permission groups in EnPower.

Calling Tenant Level Permissions

Resource accounts

Accessible reportAvailable actionDescription
Resource accountsCreate resource accountsCreate resource accounts
Resource accountsEdit resource accountsEdit information and basic settings for resource accounts.
Resource accountsAssign licensesAssign Teams voice involved licenses to resource accounts.
Resource accountsChange phone numberManage the phone number and voice app assignment settings for resource accounts.

Phone numbers

Accessible reportAvailable actionDescription
Calling plan phone numbersAdd phone numbersAdd phone numbers to the specified tenants
Calling plan phone numbersEdit phone numbersEdit phone number basic information and settings.
Calling plan phone numbersRelease phone numbersRelease phone numbers from the specified tenants.
Direct routing phone numbersAdd phone numbersAdd phone numbers to the specified tenants
Direct routing phone numbersEdit phone numbersEdit phone number basic information and settings.
Direct routing phone numbersRelease phone numbersRelease phone numbers from the specified tenants.

Auto attendants

Accessible reportAvailable actionDescription
Auto attendantsCreate auto attendantsCreate auto attendants.
Auto attendantsEdit auto attendantsEdit basic information and settings for auto attendants.
Auto attendantsDelete auto attendantsDelete auto attendants from the specified tenants.
Call queuesCreate call queuesCreate call queues.
Call queuesEdit call queuesEdit basic information and settings for call queues.
Call queuesDelete call queuesDelete call queues from the specified tenants.

Voice policies

Accessible reportAvailable actionDescription
Calling policiesCreate policiesCreate calling policies.
Calling policiesEdit policiesEdit basic information and settings for calling policies.
Calling policiesDuplicate policiesCreate a policy by duplicating an existing one.
Calling policiesManage usersManage the assignee of the policy.
Calling policiesDelete policiesDelete policies.
Calling policiesReset Global policyReset the Global policy.
Calling policiesCreate policiesAdd group policy assignment
Calling policiesRemove policy assignmentRemove group policy assignment.
Call hold policiesCreate policiesCreate the policy.
Call hold policiesEdit policiesEdit information and setting of the policy.
Call hold policiesDuplicate policiesCreate a policy by duplicating an existing one.
Call hold policiesManage usersManage the assignee of the policy.
Call hold policiesDelete policiesDelete policies.
Call hold policiesReset Global policyReset the Global policy.
Call park policiesCreate policiesCreate the policy.
Call park policiesEdit policiesEdit information and setting of the policy.
Call park policiesDuplicate policiesCreate a policy by duplicating an existing one.
Call park policiesManage usersManage the assignee of the policy.
Call park policiesDelete policiesDelete policies.
Call park policiesReset Global policyReset the Global policy.
Call park policiesCreate policiesAdd group policy assignment
Call park policiesRemove policy assignmentRemove group policy assignment.
Caller ID policiesCreate policiesCrete the policy.
Caller ID policiesEdit policiesEdit information and setting of the policy.
Caller ID policiesDuplicate policiesCreate a policy by duplicating an existing one.
Caller ID policiesManage usersManage the assignee of the policy.
Caller ID policiesDelete policiesDelete policies.
Caller ID policiesReset Global policyReset the Global policy.
Emergency policiesCreate policiesCrete the policy.
Emergency policiesEdit policiesEdit information and setting of the policy.
Emergency policiesDuplicate policiesCreate a policy by duplicating an existing one.
Emergency policiesManage usersManage the assignee of the policy.
Emergency policiesDelete policiesDelete policies.
Emergency policiesReset Global policyReset the Global policy.
Emergency call routing policiesCreate policiesCrete the policy.
Emergency call routing policiesEdit policiesEdit information and setting of the policy.
Emergency call routing policiesDuplicate policiesCreate a policy by duplicating an existing one.
Emergency call routing policiesManage usersManage the assignee of the policy.
Emergency call routing policiesDelete policiesDelete policies.
Emergency call routing policiesReset Global policyReset the Global policy.
Mobility policiesCreate policiesCreate the policy.
Mobility policiesEdit policiesEdit information and setting of the policy.
Mobility policiesDuplicate policiesCreate a policy by duplicating an existing one.
Mobility policiesManage usersManage the assignee of the policy.
Mobility policiesDelete policiesDelete policies.
Mobility policiesReset Global policyReset the Global policy.
Voice routing policiesCreate policiesCreate the policy.
Voice routing policiesEdit policiesEdit information and setting of the policy.
Voice routing policiesDuplicate policiesCreate a policy by duplicating an existing one.
Voice routing policiesManage usersManage the assignee of the policy.
Voice routing policiesDelete policiesDelete policies.
Voice routing policiesReset Global policyReset the Global policy.
Voicemail policiesCreate policiesCrete the policy.
Voicemail policiesEdit policiesEdit information and setting of the policy.
Voicemail policiesDuplicate policiesCreate a policy by duplicating an existing one.
Voicemail policiesManage usersManage the assignee of the policy.
Voicemail policiesDelete policiesDelete policies.
Voicemail policiesReset Global policyReset the Global policy.
Voice applications policiesCreate policiesCreate the policy.
Voice applications policiesEdit policiesEdit information and setting of the policy.
Voice applications policiesDuplicate policiesCreate a policy by duplicating an existing one.
Voice applications policiesManage usersManage the assignee of the policy.
Voice applications policiesDelete policiesDelete policies.
Voice applications policiesReset Global policyReset the Global policy.

System auditor

Accessible reportAvailable actionDescription
Calling Audits-If selected, the members of this permission group can view the audit logs of callings in System > System auditor.
Calling Audits-If selected, the members of this permission group can view the audit logs of callings in System > System auditor.
Calling Audits-If selected, the members of this permission group can view the audit logs of callings in System > System auditor.

Calling Container Level Permissions

Accessible reportAvailable actionDescription
UsersView user detailsView users’ detail information, including phone number, enterprise voice enablement, Teams upgrade settings, assigned licenses, and applied policies.
UsersManage usersManage users’ calling settings, including phone numbers, licenses, and call queues.
UsersManage user policiesManage Teams policies assigned to the users.