Create Service Tickets
Service tickets can be created on the ConnectWise service boards when any of the following alerts are detected in customer tenants by Elements.
- Backup job failed (Cloud Backup for Microsoft 365)
- Backup job finished with exceptions (Cloud Backup for Microsoft 365)
- ConnectWise sync job failed
- Customer subscription will expire
- High risk items detected
On the ConnectWise page, click Ticket creation to configure the ticket creation settings.
- **Enable**/**Disable** – Turn on/off the button in the **Enable** column of an alert to configure if you want to create service tickets when the alert is detected. You can select desired alerts and click the **Enable**/**Disable** button to configure them.
- **Edit** – To edit the information of the service tickets that will be created in ConnectWise for each alert, click the edit () button in the **Edit** column of an alert. Edit the service board, ticket type, ticket status, and ticket priority for the alerts, and then click the save () button to update the settings.
