#Add a Tenant

When you assign the User and device management service to a customer and consent to the app during the process of onboarding the customer or adding services for the customer, the customer’s tenant will be automatically displayed in this module.

If an existing customer has tenants that want to use the functionalities of this module, you can add those tenants to the module.

*Note: If you add a tenant to the User management module, the tenant will also be available in the Device management module.

Refer to the following steps to add a new tenant of an existing customer to the module:

1. On the User management page, click Add tenant in the upper-right corner.

2. Select a customer from the drop-down list.

3. Complete the subscription information for this service:

   • Subscription type – Select the subscription type for this service: Trial or Subscription.

     *Note: For Trial, you can assign up to 5 customers, and the subscription expiration date is fixed. This number is calculated among all premium services.

   • Source – Select a value to indicate the source of your subscription.

   • Payment type – Select the payment type.

   • User seats – Select the number of users you want to assign the subscription.

   • Subscription expiration date – By default, Same as pooled subscription is selected to keep the same expiration date as the pooled subscription. You can select Expire now or select Specify a time to set an expiration date for the customer’s subscription.

   • Contract end date – Click the calendar button and select the contract end date.

4. Click Continue.

5. Select a tenant of the customer.

   If there are no available tenants for the customer, you can click Add new tenant. For detailed instructions on how to add a tenant, refer to Add a Microsoft 365 Tenant.

6. If the APElements Security and Analysis app for the tenant has already been consented, an app consented () icon will appear. Click Save to add the tenant.

   This typically occurs during the process of assigning the User and device management service to a customer and consenting to the app during the process of onboarding customer or adding services.

7. If the APElements Security and Analysis app for the tenant needs to be consented, complete the following steps:

   1. Click Authenticate.

   2. The permissions required for this app are displayed. Review the permissions and click Accept.

   3. A page appears indicating that the app was authorized. Close this page, and you will be redirected back to the Add tenant window.

   4. Click Save to add the tenant.

8. If the tenant is hybrid, instead of clicking Save to add the tenant, click Save and configure hybrid tenant to save and configure the tenant. The Configure hybrid tenant window pops up, guiding you through the following steps:

   1. App registration – Click Configure. If an app registration already exists for the tenant, select it and Continue. If no app registration exists for the tenant, create a new one before proceeding.

   2. Agent – Install an agent to your local device. After installation, click Validate to validate the connection between your local AD and Elements.

   3. AD naming profile – Select an AD naming profile for the tenant. If no AD naming profile exists for the tenant, create a new one before proceeding.

   4. Click Initialize tenant.

*Note: Elements will automatically create scan profiles in AvePoint Online Services to retrieve data from Microsoft 365 tenants. These scan profiles are crucial for the system’s functionality and should not be manually deleted. To ensure continuous data retrieval, a daily backend job runs at 00:00 UTC to update tenant information. If any scan profiles have been deleted, this job will recreate them to maintain continuous data retrieval capabilities.