#Command Center

The command center serves as a centralized hub for reports, enabling you to concentrate on data analysis driven by the services allocated to your customers within Elements. It offers a comprehensive overview across all your customers and allows for detailed, tenant-level statistics.

#Navigating the Command Center

Click Command center on the left navigation to access the new Command center. To view the previous dashboard page, click Switch to legacy dashboard in the upper-right corner.

On the Command center page, you can view the following statistics for all your customers.

• Licensing – In the left section, you can view the number of customers by their subscription status. You can click the status link to access the Customers page to manage corresponding customers. For more details, refer to Manage Customers.

In the right section, you can view the number of pooled subscriptions by their status, including those expiring in 30 days and those exceeding 90% usage. You can click the status link to access the Subscription usage page to view detailed information of the subscriptions. For more details, refer to Subscription Usage Report.

• Backup – In the Customer status section, you can view the numbers of customers by their status, including customers with failed backups, customers with finished with exception backups, and customers that are under potential ransomware attack.

In the Tenant monitoring section, you can view the status for Cloud Backup for Microsoft 365, Cloud Backup for Google Workspace, Cloud Backup for IaaS + PaaS, Cloud Backup for Dynamics 365, and Cloud Backup for Salesforce® for your customer tenants. You can click the tenant name or a status icon to access the customer detailed dashboard to manage subscriptions. For more details, refer to View the Customer Detailed Dashboard.

• SharePoint storage – In this section, you can view the customers whose SharePoint storage has exceeded the limit or are trending towards exceeding the limit in 90 days. By default, 5 customers are displayed in each section, and you can click View more to view more records if any.

• In the Storage quota exceeded section, you can view the following information about each customer:

• 1 – The SharePoint storage limit of the customer.

• 2 – The exceeded storage quota of the customer.

• 3 – The estimated savings each month for the customer by using AvePoint Opus. The value is calculated by estimating the average storage budget in the next 36 months.

• In the Approaching storage limit section, you can view the following information about each customer:

• 1 – The SharePoint storage limit of the customer.

• 2 – The exceeded storage quota of the customer. The value=consumed storage quota-storage limit.

• 3 – The number of days when the customer will exceed the storage limit.

To help customers save their storage budget, you can start a trial of AvePoint Opus by clicking Add service. In the prompted window, select the customer you want to assign the trial subscription and click Add trial.

*Note: To make sure a customer’s SharePoint storage information can be retrieved and displayed in this section, the customer must have an app profile with the Microsoft Graph API > Reports.Read.All permission in AvePoint Online Services.

• Baseline management – In this section, you can view the tenant monitoring results divided into several detailed parts, the number of tenants that have drifts detected, and the number of tenants with error status. Click a number to access the Baseline management > Tenants page with the corresponding tenants listed. For more details, refer to Baseline Management.

• Workspace management – In this section, you can view the total number of tenants added to this service, the top 5 tenants with the most unused data, the top 5 tenants with the lowest Copilot adoption, the number of tenants that have inactive workspaces, the number of tenants with workspaces that are currently pending approval, and the number of tenants with workspaces that have no available owners. Click View all to access the Workspace management page where you can view all tenants that match the condition. Click a number to access the Workspace management page with the corresponding tenants listed. For more details, refer to Workspace Management.

• Risk management – In this section, you can view the top 5 tenants with the most risk rules matched, and the number of tenants by the category of violated risk rules. Click View all in the upper-right corner of each statistic to access the Risk management page with all tenants listed. Click a number link to access the Risk management page with the corresponding tenants listed. For more details, refer to Risk Management.

• User management – In this section, you can view the top 5 tenants with the riskiest users, the top 5 tenants with the most potential cost savings, and the top 5 tenants with the most guest users. Clicking View all will redirect you to the User management page to overview tenant statistics. For more details, refer to User Management.

• Device management – In this section, you can view the top 5 tenants with the most system crashes, the most hard resets, the most refresh recommended, and the most noncompliant devices. Click View all in the upper-right corner of each statistic to access the Device management page with all tenants listed. Click a number link to access the Device management page with the corresponding tenants listed. For more details, refer to Device Management.

#Tenant-Level Command Center

When you click a tenant name after drilling down to a specific statistic from the Command center page, you switch to the tenant level. By clicking Command center on the left navigation, you can access the command center for that particular tenant.

You can view the Service health, Baseline management, Workspace insights, Data protection, and Risk monitoring sections on the Command center page for a specific tenant. Based on the customer’s subscription to services, sample data may be displayed. You can identify this by the Sample data tag next to the section name. To view the actual data, you need to add the corresponding service for the customer.

• Service health – In this section, you can view the numbers of services due for renewal, active services, and services out of policy for the tenant. Click the number link on each tile to go to the Tenant-Level Subscriptions and Licensing page to view and manage the subscriptions and licenses in the corresponding category.

• Baseline management – In this section, you can view the tenant statistics in the baseline management service. Click View all in the upper-right corner to view configurations of the tenant.

*Note: If the tenant has expired, sample data will be displayed in this section.

• At the top of this section, you can view the name of the baseline deployed to the tenant and the deployed date. The number of configuration deviations detected after the baseline deployment and the current status of the tenant can be viewed to the right of the baseline name.

• In the four tiles below, you can view the number of configurations in each category, and the number of configuration deviations detected after deploying the baseline to the tenant.

• Workspace insights – In this section, you can view the tenant statistics in the workspace management service.

• Data management – The total number of workspaces, the number of workspaces that are not ready for Copilot, the number of workspaces with sensitive items, and the number of workspaces that have no available owners are displayed in this section. Click a number to access the Workspace management > Workspaces page of the tenant with the corresponding workspaces listed, or click the View all link in the upper-right corner to access the Workspace management > Overview page of the tenant with the Workspace overview tab selected.

• Data security posture – The number of sensitive items that are shared with specific external users via links, the number of sensitive items that are shared with an organization via links, the number of sensitive items that are shared with the Everyone group, and the number of sensitive items that are shared with anyone via links can be viewed in this section. The change in numbers over the last 30 days can be viewed next to each number. Click the View all link in the upper-right corner to access the Workspace management > Overview page of the tenant with the Data security posture management tab selected. Click a number and you’ll be redirected to Insights. Click OK to access the corresponding Insights page. For more information, refer to .

• Data protection – In this section, you can view the tenant statistics in the Cloud Backup for Microsoft 365 service. Click View all to access the Workspace management > Overview page of the tenant with the Data protection tab selected.

• Backup scope – The numbers of objects within the backup scope for the last 7 days are displayed for each data source. You can deselect a data source to exclude its trend from the chart.

• Unusual activities analysis – This chart shows the data tracked over the last 7 days for unusual activities and potential ransomware attacks. You can select the data source for which the ransomware detection data you want to view.

• Risk monitoring – In this section, you can view the tenant statistics in the risk management service. Click View all to access the Risk management > Risk detection page of the tenant.

• Violated risk rules by severity – The numbers of violated risk rules are displayed by severity in a doughnut chart. You can also view the total number of violated risk rules in the middle of the chart. Click a number to access the Risk management > Risk detection page with the corresponding rules displayed.

• Violated risk rules by workspace – The number of violated risk rules for each data source is displayed according to severity. Click the number for a data source to access the Risk management > Risk detection page with the data source selected.

#Dashboard

After clicking Switch to legacy dashboard from the Command center page, you can view statistics on the Dashboard page. Click Switch to Command center in the upper-right corner to view the overall command center page again.

The Dashboard page provides the following information:

• Backup status – In this section, you can view the total number of failed and finished with exception backups and auto discoveries in Cloud Backup for Microsoft 365, Cloud Backup for Google Workspace, Cloud Backup for IaaS + PaaS, Cloud Backup for Dynamics 365, and Cloud Backup for Salesforce®, the number of customers with failed and finished with exception backups and auto discoveries, and issues that occur, and the number of customers with no backup updates. You can also click the customer’s organization name to view the backup details of the customer. Note that the products or modules that have expired will not be calculated here.

• SharePoint storage – In this section, you can view the customers whose SharePoint storage has exceeded the limit or are trending towards exceeding the limit in 90 days. By default, 5 customers are displayed in each section, and you can click View more to view more records if any.

  • In the Storage quota exceeded section, you can view the following information about each customer:

  

  • 1 – The SharePoint storage limit of the customer.

    • 2 – The exceeded storage quota of the customer.

    • 3 – The estimated savings each month for the customer by using AvePoint Opus. The value is calculated by estimating the average storage budget in the next 36 months.

  • In the Approaching storage limit section, you can view the following information about each customer:

  

  • 1 – The SharePoint storage limit of the customer.

  • 2 – The exceeded storage quota of the customer. The value=consumed storage quota-storage limit.

  • 3 – The number of days when the customer will exceed the storage limit.

  To help customers save their storage budget, you can start a trial of AvePoint Opus by clicking Add service. In the prompted window, select the customer you want to assign the trial subscription and click Add trial.

  *Note: To make sure a customer’s SharePoint storage information can be retrieved and displayed in this section, the customer must have an app profile with the Microsoft Graph API > Reports.Read.All permission in AvePoint Online Services.

  • Storage – In this section, you can view the storage type and usage of Cloud Backup for Microsoft 365. To export the storage consumption report, click the Export button. A panel appears. You can choose one of the following methods to export the report:

    • If you want to export the report right away, select None and click Export Now.

    • If you want to set a schedule to export the report, select Specify a schedule. For details about schedule settings, refer to Configure Export Schedule.

  • Unusual activities analysis – In this section, you can view the top five customers with the most OneDrives and SharePoint Online sites detected with unusual activities. Click the customer row to view the unusual activity details of the customer. To download a report that contains more information on unusual activities in a customer tenant, click Export in the row.

  • Policy monitor – In this section, you can view the number of compliant customers without policy violations and non-compliant customers with policy violations as well as the percentage of the compliant/non-compliant customers. Click the number to view the customer list and you can click the customer to quickly access the customer detailed dashboard.

  • High risks – In this section, you can view the top five customers with the highest risk items in the last 7 days together with a sample. Click the customer row to view the risk details of the customer. To download a PDF report which contains more information on risks in a customer's workspaces, click Export in the row.

  *Note: To export the report of Exchange Online, make sure a service account without multi-factor authentication enabled has been created for the customer. If not, the authentication alert window appears. You can click Create service account to create one for the customer, or you can click Continue to export to export the risk report without the Exchange Online report.

  • Total customers – In this section, you can view the number of customers under your management.

  • New in last 7 days – In this section, you can view the number of customers that were newly invited in the last 7 days.

  • Pinned customers – In this section, you can view the customers that you have pinned from the customer detailed dashboard or the Customers page. You can also click the Unpin () button to unpin the customer from this list.

  • YOUR CUSTOM WIDGET HERE – In this section, you can enter your suggestions about what content, data, or tools you would like to see here to improve your Partner experience. Click Submit to submit your suggestions.

#Configure Export Schedule

1. Follow the steps below to configure the export schedule:

2. Select Specify a schedule.

3. Configure the following settings:

• Frequency – Select a frequency from the drop-down list.

• File type – Now only Excel Workbook is supported.

• Start date – Click the calendar button and set a date to start sending the report.

• End date – Choose No end date or End by. If you select End by, click the calendar button to set an end date.

• Recipients – Enter one or multiple recipients’ email addresses and use semicolons (;) to separate them.

*Note: The scheduled reports will be exported at 12:00 UTC on the day you configured.

4. Click Save to save the export schedule settings. You can also click Save and export to export the report directly.