#Command Center

The command center serves as a centralized hub for reports, enabling you to concentrate on data analysis driven by the services allocated to your customers within Elements. It offers a comprehensive overview across all your customers and allows for detailed, tenant-level statistics.

#Navigating the Command Center

Click Command center on the left navigation to access the Command center. On the Command center page, you can view the four tabs that provide various information for your customers. Under each tab, you can click Export as PDF to export the corresponding data.

#Administration

The Administration tab provides a centralized dashboard for viewing and managing customers, tenants, subscriptions, app profiles, agents, and marketplace connections.

• Overview – This section summarizes key metrics:

  • Total customers – Displays the total number of customers managed in Elements. Click the number link to access the Customers page where all your customers are listed.

  • Total tenants – Displays the total number of tenants associated with these customers.

  • MFA disabled users – Displays the number of users without Multi-Factor Authentication (MFA) enabled.

• Subscription status – In this section, the following information is displayed:

  • Customers by subscription status – Displays the number of customers by their subscription status. You can click the status link to access the Customers page to manage corresponding customers.

  • Pooled subscriptions by status – Displays the number of pooled subscriptions by their status, including those expiring in 30 days, exceeding 90% usage, and active. You can click the status link to access the Subscription usage page to view detailed information of the subscriptions.

• App profile status – This section monitors app profile status of your customer tenants. You can view the number of active, invalid app profiles, as well as those need to be reauthorized. You can click the number link to access the Customer app profile page to manage the corresponding app profiles.

• Agent status – This section offers a clear snapshot of agent installation and status. You can view the numbers of installed agents and uninstalled agents and check the number of agents in different statuses. To enable hybrid tenant management, agent installation must be completed first.

• Marketplace status – In this section, the following information for all your marketplaces that need your attention is displayed:

  • Tenants connected to marketplace – Displays the total number of customer tenants that are currently connected to marketplaces, as well as the number for each marketplace. Click the number link for a marketplace to go to the corresponding marketplace page to view details.

  • Connected tenant mismatch – Displays the total number of customer tenants that do not match with those in the marketplace via the tenant IDs, as well as the number for each marketplace. Click the number link for a marketplace to view the mismatched tenants that need your remediation.

  • Resellers need authorization – Displays the total number of resellers who have not yet completed the necessary authorization, as well as the number for each marketplace. Click the number link for a marketplace to go to the reseller list.

  • Resellers verification failed – Display the number of resellers failed in the verification by Elements, as well as the number for each marketplace. Click the number link for a marketplace to go to the reseller list.

#Operation

The Operation tab provides key operational metrics for your platform. Use this dashboard to monitor user activity, device status, workspace health, and baseline alignment at a glance.

• Overview – The section displays the total numbers for users, devices, workspaces, and baselines. Each number is clickable, allowing you to drill down into detailed information. It also highlights the number of changes for each category within the last 7 days.

• Top 5 tenants by user type – Displays the top 5 tenants with the largest number of users, ranked by total user count. For each tenant, users are further segmented into 3 types: internal users, external users, and guest users.

• Top 5 tenants with attention-required device status – Displays the top 5 tenants of which the devices have the most attention-required statuses, including system crash, hard reset, refresh recommended, and noncompliant. Clicking a number link allows you to access the Devices page with the corresponding devices listed in the table. Click View all to access the Device management page with all tenants added to this service listed.

• Top 5 tenants with unmanaged workspaces – Displays the top 5 tenants with the most unmanaged workspaces, including inactive, orphaned, and pending approval workspaces. Clicking a number link allows you to access the Workspaces page with the corresponding workspaces listed in the table. Click View all to access the Workspace management page with all tenants added to this service listed.

• Baseline alignment score – Displays the compliance percentage, calculated by dividing matched configurations by the total configurations.

• Baseline monitoring – Displays the tenant monitoring results divided into several detailed parts, the number of tenants that have drifts detected, and the number of tenants with error status. Click a number to access the Baseline management > Tenants page with the corresponding tenants listed.

• Top 5 tenants with deviations detected – Displays the top 5 tenants with the largest number of deviations detected. For each tenant, it also presents the percentage change in deviations over the past day and the past seven days, clearly indicating whether the trend is increasing or decreasing.

#Security

The Security tab provides a centralized view of tenant security posture. It highlights key risk indicators and trends, enabling you to quickly identify and address potential vulnerabilities.

• Top 5 tenants with risky users – Displays the top 5 tenants with the largest number of risky users. Clicking on a number will navigate to the All users list with risky users filtered.

• Top 5 tenants with MFA disabled users – Displays the top 5 tenants with the largest number of MFA-disabled users. Clicking on a number will navigate to the All users list with MFA-disabled users filtered.

• Top 5 tenants with the most risk rules matched – Displays the top 5 tenants that match the most risk rules. Clicking a tenant name allows you to access the Risk detection page of the tenant with all matched risk rules listed. Clicking a number allows you to access the Risk detection page with the corresponding risk rules listed. Click View all to access the Risk management page with all tenants added to this service listed.

• Backup analysis – In this section, you can view the numbers of customers by their status, including customers with failed backups, customers with finished with exception backups, and customers that are under potential ransomware attack.

  Click the number link to access the Customers page to manage the customers.

• Tenant backup monitoring – In this section, you can view the status for Cloud Backup for Microsoft 365, Cloud Backup for Google Workspace, Cloud Backup for IaaS + PaaS, Cloud Backup for Dynamics 365, and Cloud Backup for Salesforce® for your customer tenants. You can click the tenant name or a status icon to access the customer detailed dashboard to manage subscriptions.

#Optimization

The Optimization tab provides insights into cost efficiency, adoption trends, and storage utilization across tenants. Use this dashboard to identify opportunities for savings and improve resource management.

• Top 5 Tenants with the most potential cost savings – In this section, you can view the top 5 tenants with the most potential cost savings. Click View all to access the User management page with all tenants have potential cost savings listed.

• Top 5 tenants with lowest Copilot adoption – In this section, you can view the top 5 tenants that have the lowest Copilot adoption along with the corresponding Copilot adoption rate.

• Top 5 tenants with inactive and ROT data – In this section, you can view the top 5 tenants that have the most inactive and ROT data along with the total size. Click View all to access the Workspace management page with all tenants that have a discovered data size listed.

• SharePoint storage – In this section, you can view the customers whose SharePoint storage has exceeded the limit or are trending towards exceeding the limit in 90 days. By default, 5 customers are displayed in each section.

  • In the Quota exceeded section, you can view the following information about each customer:

    

    • 1 – The SharePoint storage limit of the customer.

    • 2 – The exceeded storage quota of the customer.

    • 3 – The estimated savings each month for the customer by using AvePoint Opus. The value is calculated by estimating the average storage budget in the next 36 months.

  • In the Approaching licensed quota section, you can view the following information about each customer:

    

    • 1 – The SharePoint storage limit of the customer.

    • 2 – The exceeded storage quota of the customer. The value=consumed storage quota-storage limit.

    • 3 – The number of days when the customer will exceed the storage limit.

  To help customers save their storage budget, you can assign subscription of AvePoint Opus by clicking Add service. In the prompted window, select the customer you want to assign the service subscription and click Add service.

  NOTE

  To make sure a customer’s SharePoint storage information can be retrieved and displayed in this section, the customer must have an app profile with the Microsoft Graph API > Reports.Read.All permission in AvePoint Online Services.

#Tenant-Level Command Center

When you click a tenant name after drilling down to a specific statistic from the Command center page, you switch to the tenant level. By clicking Command center on the left navigation, you can access the command center for that particular tenant.

You can view the Service health, Baseline management, Workspace insights, Data protection, and Risk monitoring sections on the Command center page for a specific tenant. Based on the customer’s subscription to services, sample data may be displayed. You can identify this by the Sample data tag next to the section name. To view the actual data, you need to add the corresponding service for the customer.

• Service health – In this section, you can view the numbers of services due for renewal, active services, and services out of policy for the tenant. Click the number link on each tile to go to the Tenant-Level Subscriptions and Licensing page to view and manage the subscriptions and licenses in the corresponding category.

• Baseline management – In this section, you can view the tenant statistics in the baseline management service. Click View all in the upper-right corner to view configurations of the tenant.

  NOTE

  If the tenant has expired, sample data will be displayed in this section.

  • At the top of this section, you can view the name of the baseline deployed to the tenant and the deployed date. The number of configuration deviations detected after the baseline deployment and the current status of the tenant can be viewed to the right of the baseline name.

  • In the four tiles below, you can view the number of configurations in each category, and the number of configuration deviations detected after deploying the baseline to the tenant.

• Workspace insights – In this section, you can view the tenant statistics in the workspace management service.

  • Data management – The total number of workspaces, the number of workspaces that are not ready for Copilot, the number of workspaces with sensitive items, and the number of workspaces that have no available owners are displayed in this section. Click a number to access the Workspace management > Workspaces page of the tenant with the corresponding workspaces listed, or click the View all link in the upper-right corner to access the Workspace management > Overview page of the tenant with the Workspace overview tab selected.

    • Data security posture – The number of sensitive items that are shared with specific external users via links, the number of sensitive items that are shared with an organization via links, the number of sensitive items that are shared with the Everyone group, and the number of sensitive items that are shared with anyone via links can be viewed in this section. The change in numbers over the last 30 days can be viewed next to each number. Click the View all link in the upper-right corner to access the Workspace management > Overview page of the tenant with the Data security posture management tab selected. Click a number and you’ll be redirected to Insights. Click OK to access the corresponding Insights page. For more information, refer to Insights User Guide.

  • Data protection – In this section, you can view the tenant statistics in the Cloud Backup for Microsoft 365 service. Click View all to access the Workspace management > Overview page of the tenant with the Data protection tab selected.

  • Backup scope – The numbers of objects within the backup scope for the last 7 days are displayed for each data source. You can deselect a data source to exclude its trend from the chart.

  • Unusual activities analysis – This chart shows the data tracked over the last 7 days for unusual activities and potential ransomware attacks. You can select the data source for which the ransomware detection data you want to view.

• Risk monitoring – In this section, you can view the tenant statistics in the risk management service. Click View all to access the Risk management > Risk detection page of the tenant.

  • Violated risk rules by severity – The numbers of violated risk rules are displayed by severity in a doughnut chart. You can also view the total number of violated risk rules in the middle of the chart. Click a number to access the Risk management > Risk detection page with the corresponding rules displayed.

  • Violated risk rules by workspace – The number of violated risk rules for each data source is displayed according to severity. Click the number for a data source to access the Risk management > Risk detection page with the data source selected.