#Manage Customer Feedback

Feedback management allows you to manage customer feedback about online services.

To access Feedback management, go to the Settings page, and select Feedback Management in the Additional area. The Feedback management page appears. By default, all feedback from the current year is displayed.

You can perform the following actions:

• Filter feedback – Filter feedback by year or by service.

  • Select a year from the drop-down list in the upper-left corner.

  • Click Filter and select one or more services, then click Apply.

• View details – To view detailed information about a feedback, click the feedback ID. The View feedback page appears.

• Edit feedback – To edit a feedback, click the feedback ID, and then click Edit on the View feedback page. You can edit the following fields:

  • Feedback status – Choose one of the following options:

    • Unresolved – The feedback is not resolved yet.

    • Resolved – The feedback is resolved.

    • Won’t fix – The feedback will not be fixed.

  • Comment – Enter a comment for the feedback or your operation.

• Click Save to save your changes, or click Cancel to go back to the View feedback page without saving any changes.

• Delete feedback – To delete one or more feedback items, select the checkboxes next to the feedback IDs and click Delete. A pop-up window appears asking for your confirmation. Click OK to confirm your deletion.