Manage Customer Feedback
Feedback management allows you to manage customer feedback about online services.
To access Feedback management, go to the Settings page, and select Feedback Management in the Additional area. The Feedback management page appears. By default, all feedback from the current year is displayed.
You can perform the following actions:
- **Filter** **feedback** – Filter feedback by year or by service.
- Select a year from the drop-down list in the upper-left corner.
- Click **Filter** and select one or more services, then click **Apply**.
- **View** **details** – To view detailed information about a feedback, click the feedback ID. The **View** **feedback** page appears.
- **Edit** **feedback** – To edit a feedback, click the feedback ID, and then click **Edit** on the **View** **feedback** page. You can edit the following fields:
- **Feedback** **status** – Choose one of the following options:
- **Unresolved** – The feedback is not resolved yet.
- **Resolved** – The feedback is resolved.
- **Won’t** **fix** – The feedback will not be fixed.
- **Comment** – Enter a comment for the feedback or your operation.
- Click **Save** to save your changes, or click **Cancel** to go back to the **View** **feedback** page without saving any changes.
- **Delete** **feedback** – To delete one or more feedback items, select the checkboxes next to the feedback IDs and click **Delete**. A pop-up window appears asking for your confirmation. Click **OK** to confirm your deletion.
