#About Elements

Elements is a central hub for Elements partners to accelerate Microsoft 365 end-user adoption and usage. Elements partners can register, monitor, and manage their Elements customers, view reports about customers’ jobs and requests for online services, view subscription usage, and resolve feedback within a central platform.

Partners who are large account resellers that provide services for their own resellers can also invite and manage their resellers, view their pooled subscription details, and assign pooled subscriptions to resellers within Elements. For the features that are supported for large account resellers, refer to the Reseller Management section. When you sign in to Elements with both the service provider and large account reseller permissions, you will see two tabs in the navigation pane: Services for customer and service management and Licenses for reseller and license management.

Partners can also authorize their customers’ tenant users to access Elements by assigning them to appropriate functional roles with module-specific permissions. This empowers the customer’s end users, particularly administrators, to manage the data of their own tenant.

#Supported Languages

Elements supports the following languages: English, German, Japanese, and French.

#Versions of Elements

There are two versions of Elements: a version for Commercial use and a version available on Microsoft’s Cloud Platform for the U.S. Government. Both versions are covered in this guide.

Note the following for the U.S. Government Public Sector version:

• Sign-in page URL is: https://govpartner.avepointonlineservices.com/Login.

• Allows you to sign in with a Microsoft 365 U.S. Government account.

• Allows you to invite Microsoft 365 U.S. Government accounts as AvePoint Online Services customers.

#Supported Browsers

The following table provides the supported browser versions.

Browser	Version
Google Chrome	The latest version
Mozilla Firefox	The latest version
Safari	The latest version
Microsoft Edge based on Chromium	The latest version

#Supported Data Centers

The data centers listed below are available for Elements. When partners sign up, there is a country/region option. Elements will assign the partner to a nearby data center based on the region they have selected.

• Australia Southeast (Victoria)

• Canada Central (Toronto)

• East US (Virginia)

• France Central (Paris)

• Germany West Central (Frankfurt)

• Japan West (Osaka)

• Korea Central (Seoul)

• North Europe (Ireland)

• Qatar Central (Doha)

• South Africa North (Johannesburg)

• Southeast Asia (Singapore)

• Switzerland North (Zurich)

• UK South (London)

• United Arab Emirates (Dubai)

• US Gov Virginia (Virginia)

• West Europe (Netherlands)

Data storage locations may vary depending on the different modules within Elements. You can refer to the table below for details.

Module	Where is the data stored?
Azure security management	All data is stored in the partner's data center.
Baseline management	All data is stored in the partner's data center.
Workspace management	Raw data associated with AvePoint Online Services (AOS) services is stored in the customer’s data center, while the Elements data such as dashboard data and audit logs is stored in the partner’s data center.
User management	All data is stored in the partner’s data center.
Risk management	Raw data associated with AOS services is stored in the customer’s data center. Risk summary and detailed data are stored in partner’s data center.
Change management communication	All data is stored in the partner’s data center.
Device management	All data is stored in the partner’s data center.
Workflows	All data is stored in the partner’s data center.
Marketplace	All data is stored in the partner’s data center.
Other common functions	The data associated with AOS services is stored in the customers’ data center, while other Elements data is stored in the partner’s data center.

#Integration with Ava

Elements offers integration with Ava. You can click the Meet Ava button in the upper-right corner of a page and try to chat with AvePoint’s virtual assistant and get some instructions.

#View Notifications

To view notifications in your Elements environment, click the bell icon in the upper-right corner. The Notifications pane will appear, and you can view notifications under the following tabs:

• Pending tasks – This tab will list pending tasks related to your customers, such as customer authentication and storage configuration. You can follow the corresponding guidance to complete pending tasks.

• Message – This tab will list messages of the system and customers’ expired subscriptions. You can click Dismiss announcements to hide all announcements. If you want to view the message history, click the View history button to open the Notification center page.

#Manage Your Profile Information

To view and change your account information, click the username in the upper-right corner, and then select My profile from the drop-down list.

On the My profile panel, your account ID, tenant ID, and contact information are displayed. You can edit your first name, last name, and organization name. Click Save to save your changes, or click Cancel to close the panel without saving any configurations.

#Preview Features

The following features are currently in preview.

• Microsoft CSP marketplace of the Marketplace feature – Public Preview

• Manage data security posture feature of the workspace management service – Private Preview

  Available to a set of invited customers. You can contact AvePoint Technical Support or your sales representative for more information.

• Manage settings of baseline versions - Public Preview