#Disconnect a Tenant

You can disconnect tenants from this module. Upon disconnection, the tenants will no longer appear in the module pages, and all user management data and device management data of these tenants will be permanently deleted.

When a customer’s subscription for the User and device management service expires, the functionalities provided by the service will be unavailable for all tenants of the customer. It is recommended that you disconnect the expired tenants from the module.

To disconnect a tenant, select the tenant, click Disconnect tenant, then enter Yes in the text box and click Disconnect in the confirmation window.

*Note: The Disconnect tenant button will be unavailable if the selected tenant is currently in the Monitoring status. Please wait until the process is complete before you attempt disconnection. If you disconnect a tenant from the User management module, the tenant will also be removed from the Device management module.