#Upgrade Windows

AvePoint will be upgrading users from legacy tyGraph to AvePoint tyGraph throughout a series of windows through the end of 2024 and 2025. AvePoint will work with you to select an upgrade window based upon:

• Customer readiness

• Customizations that may require features available in later releases

Your AvePoint account team will work with you to find an upgrade window that works for you. As a user, you must have completed your internal Security Review, have a license granted by AvePoint, and grant consent to AvePoint tyGraph to collect your data before you can be migrated to a window. If these steps have not been completed, you will be moved to a later upgrade window.

For more information on granting consent for AvePoint tyGraph, refer to Create an App Profile.

The upgrade windows take two weeks. Your upgrade will take less than a day and will occur sometime during that two-week window. You can continue to use your existing legacy tyGraph environment throughout the upgrade period. After the upgrade, your legacy environment and upgraded environment will be available during a Validation Period. You can use this period to validate that the data in the new environment looks correct.