#Configure the Outlook Profile

Fly provides a Fly Assist tool to automatically create a mail profile on the user’s devices and update the Outlook profile to the new one. Then, users can use the new email address after the Exchange Online migration.

Note the following information if you want to use the Fly Assist tool:

The security defaults of your Microsoft 365 tenant must be disabled.

The Fly Assist tool supports configuring the Outlook profile for users with Multi-Factor Authentication (MFA) enabled in Microsoft 365.

The Fly Assist tool does not support the new Outlook.

To use the Fly Assist tool to configure the Outlook profile, make sure the end user device uses a Windows operating system and has Outlook 2016 or a later version installed as well as a default Outlook profile.

For end users using Outlook 2013 or earlier versions, Microsoft has recommended the upgrade to Outlook for Microsoft 365. Refer to for details. Fly Assist tool is not supported, and we recommend that users upgrade their Office to use Outlook for Microsoft 365 and create a new profile directly.

When the source email address and destination email address are the same, the end user also needs to configure the Outlook profile using this tool.

The signature of your Outlook cannot be migrated. You can manually update the destination signature after the migration.

You can download the tool by following the processes below, and then let users update their Outlook profile using the tool.

1. Click to download the ZIP file of the tool.

2. The default logo of the Fly Assist tool is the Fly logo. You can refer to the following steps to change the logo:

   1. Extract the ZIP file and open the AssistTool folder.

   2. Open the Image folder and replace the default image with your desired logo.

      *Note: The image size cannot exceed 600px x 100px, and the image name must remain MainLogo.

   3. Compress the AssistTool folder again.

3. You can send the ZIP file to the end users.

4. The end users can refer to the steps below to use the Fly Assist tool:

   1. Extract the ZIP file and manually start the Fly Assist tool by double-clicking the OutlookProfileTool_32.exe (for Outlook 32-bit) or OutlookProfileTool_64.exe (for Outlook 64-bit) in the extracted folder.

   2. On the welcome page, click Get Started.

   3. 

   4. On the CREDENTIALS page, enter your current and new email addresses.

   5. By default, all email accounts in the source default Outlook profile will be added to the destination Outlook profile. If you only want to add the configured new email address to the destination Outlook profile, you can open the configuration file named OutlookProfileTool_32.exe.config (for Outlook 32-bit) or OutlookProfileTool_64.exe.config in the extracted file, find the <add key=”Mode” value=” 0” **/>**node, and change the value from 0 to 1.

   6. 

   7. Click Configure to enter the password.

   8. Complete the password on the Microsoft Sign-in page.

   9. The CONFIGURE page appears indicating that the configuration is in progress.

   10. 

       If your Microsoft Outlook or Skype for Business/Lync is opened, click Close and Configure to close the applications and continue the configuration.

   11. When the configuration is completed, click Finish to launch Microsoft Outlook with your upgraded email service. Note that it may take some time to log in for the first time.

   12. *Note: If you choose to only add the configured new email address to the destination Outlook profile, when the configuration is completed, the source email accounts that are not added will be listed in the window. You can manually add the accounts to the destination Outlook profile.