#Renew Overview

Your renewal experience may vary depending on your IT administrator’s configurations:

• New landing page – If you see intake questions at the bottom of the page, you are on the new landing page. Refer to the New Landing Page section below for details.

  NOTE

  When there are no available intake questions, the Start renewal button is displayed in the lower-right corner of the page.

• Classic landing page – If you see the Renew Overview page with the Start renewal button displayed in the upper-right corner, you are on the classic landing page. Refer to the Classic Landing Page section below for details.

#New Landing Page

Before starting the renewal process, you may see one or both of the following intake questions based on your IT administrator’s configurations:

1. Are you responsible for this guest user?

   • Yes – You will proceed to the next intake question, or the renewal process will begin.

   • No – The I am not responsible for this task window appears and you may see one of the following contents based on your IT administrator’s configuration.

     • If your organization allows you to reassign or skip the task:

       • To reassign the task, choose I’m not the correct renewalassignee, but I know who is responsible for this renewal and specify the new assignee.

       • To skip the task, choose I'm not the correct renewalassignee, and I don't know who is responsible for this renewal.

       Click OK to proceed.

     • If your IT administrator only allows you to skip the task, click OK in the confirmation window to skip the task.

     • If your IT administrator only allows you to reassign the task, specify the new assignee and click OK.

   • Cancel – This will exit the task without changes.

2. Do you still need this guest user?

   • Yes – The renewal process will begin.

   • No – In the Remove this guest user from your organization window, click Remove if you no longer require the guest user.

   • Cancel – This will exit the task without changes.

While answering the intake questions, you can view the following guest user information:

• Primary contact

• Secondary contact (if any)

• Email address

• Invitation accepted

• Last sign-in date

• Department

• Job title

• Manager

In the upper-right corner of the page, you can:

• Click View details to see additional guest user details in the View details panel.

• Click View guest user to open the guest user in a new tab.

#Classic Landing Page

1. Before starting the guest user renewal process, you can:

   • View Guest User Details – You can click View details below the guest user email address and view the guest user’s detailed information in the View details panel.

   • Enable Reminder Later – Click Remind me later if you don’t want to renew the guest user right now and want to enable a reminder. Then, the Reminder email window appears asking for your confirmation. Click OK, and a renewal task reminder email will be sent to you in 24 hours.

   • Confirm Details – You may reassign the renewal task if you are no longer responsible for the guest user or request the guest user to be removed from your organization if you no longer need it. Based on your IT administrator’s configuration, you may see one or more of the following links below the page:

     • Remove this guest user from your organization – Click this link if you want to remove this guest user from your organization.

     • I am not responsible for this task – You may see one of the following contents based on your IT administrator’s configuration.

       • If your organization allows you to reassign and skip the task, choose Reassign task to and specify the assignee to reassign the task, or choose I'm not the correct renewal assignee, and I don't know who is responsible for this renewal to skip the task.

       • If your IT administrator only allows you to skip the task, click OK in the confirmation window to skip the task.

     • Reassign this task – Click this link, specify a new assignee, and click OK to reassign this task.

   • View Basic Info – You can view the following guest user information in the Basic Info area:

     • Primary contact

     • Secondary contact

     • Email address

     • Manager

     • Last sign-in date

     • Invitation accepted

     • Department

     • Job title

To start the renewal process, click Start renewal.