#Configure Automated Escalation Profiles for Shared Mailboxes

Automated escalation profiles for shared mailboxes can enable an automated escalation process when the shared mailbox management task, such as confirm governance details task or renewal task, is not completed within the specified time.

To access Automated escalation profiles, click the Automated escalation profiles card on the Profiles & templates page.

To define automated escalation profiles for shared mailboxes, click Create > Automated escalation profile for Microsoft Entra groups or shared mailbox on the ribbon to open the Create escalation profile for Microsoft Entra groups or shared mailbox panel and configure the following settings:

1. Profile name – Enter a name for the automated escalation profile for shared mailboxes.

2. Description – Enter a description for the automated escalation profile for shared mailboxes.

3. The escalation action is to delete the shared mailbox. You can configure the following settings for the action:

   • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list.

     NOTE

     For a shared mailbox automatic import process or renewal process with this escalation profile configured, if no approval is enabled for the automated deletion, shared mailboxes will be deleted directly by the escalation.

   • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

   • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

     NOTE

     The "$Current task assignee" role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

4. Click Save to save all your configurations.