#Configure Automated Escalation Profiles for Power Automate Flows

Automated escalation profiles for Power Automate flows can enable an automated escalation process when the Power Automate flow management task is not completed within the specified time.

To access Automated escalation profiles, click the Automated escalation profiles card on the Profiles & templates page.

To define automated escalation profiles for Power Automate flows, click Create > Automated escalation profile for Power Automate flow on the ribbon to open the Create escalation profile for Power Automate flow panel and configure the following settings:

1. Profile name – Enter a name for the automated escalation profile for Power Automate flows.

2. Description – Enter a description for the automated escalation profile for Power Automate flows.

3. Stage one – Configure how to manage a Power Automate flow when a Power Automate flow management task is not completed within the specified time. Choose one of the following two escalation actions from the drop-down list as the first stage escalation:

   • Disable the flow – With the option selected, enter a number in the text box and select Days, Weeks, Months, Years as the unit of time. If a Power Automate flow management task has not been completed and has been overdue for your specified time, then the Power Automate flow will be disabled.

     • You can choose to Remove all owners and assign the flow owner role to a specific user. When the Power Automate flow is disabled, owners and co-owners of the flow will be removed, and the user specified will be assigned as the temporary owner.

       This prevents the previous owners from directly restoring the flow from Power Platform without completing the pending tasks. The previous owners will be restored if there are no changes to the flow owner in the tasks.

       NOTE

       Make sure the specified temporary owner has been assigned a role with the "prvWriteWorkflow" permission, such as "Environment Maker". This option is not applicable for non-solution-aware flows.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the Power Automate flow owners. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

       NOTE

       The "$Current task assignee" role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

   • Delete the flow – With this option selected, enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. If a Power Automate flow management task has not been completed and has been overdue for your specified time, the Power Automate flow will be deleted.

     • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list. You can click View profile details to view details of your selected profile.

       You can click the create button or go to Management > Profiles & templates > Approval processes to create an approval process. For more instructions, refer to Configure Generic Approval Processes.

       NOTE

       For a Power Automate flow automatic import process with this escalation profile configured, if no approval is enabled for the automated deletion, Power Automate flows will be deleted directly by the escalation.

       If a user role is specified as the approver in the selected approval process, only the $Manager of previous stage approver or $Object admin role is available for the automatic import process.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the Power Automate flow owners. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email templates.

       NOTE

       The “$Current task assignee” role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

   NOTE

   If you choose Disable the flow as the first escalation action, you can configure the second stage escalation.

4. Stage two – When you choose Disable the flow as the first stage escalation, you can choose to Delete the flow as the second stage escalation, or not take any further action after the first stage configuration. If you choose to delete the Power Automate flow, configure the following settings:

   • Enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. If a Power Automate flow management task has not been completed and has been overdue for your specified time, the Power Automate flow will be deleted.

   • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list. You can click View profile details to view details of your selected profile.

     You can click the create button or go to Management > Profiles & templates > Approval processes to create an approval process. For more instructions, refer to Configure Generic Approval Processes.

     NOTE

     For a Power Automate flow automatic import process with this escalation profile configured, if no approval is enabled for the automated deletion, Power Automate flows will be deleted directly by the escalation.

     If a user role is specified as the approver in the selected approval process, only the $Manager of previous stage approver or $Object admin role is available for the automatic import process.

   • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

   • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the Power Automate flow owners. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email templates.

     NOTE

     The “$Current task assignee” role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

5. Click Save to save all your configurations.