#Configure Automated Escalation Profiles for Power Apps

Automated escalation profiles for Power Apps can enable an automated escalation process when the Power App management task, such as confirm governance details task or renewal task, is not completed within the specified time.

To access Automated escalation profiles, click the Automated escalation profiles card on the Profiles & templates page.

To define automated escalation profiles for Power Apps, click Create > Automated escalation profile for Power App on the ribbon to open the Create escalation profile for Power App panel and configure the following settings:

1. Profile name – Enter a name for the automated escalation profile for Power Apps.

2. Description – Enter a description for the automated escalation profile for Power Apps.

3. Stage one – Configure how to manage a Power App when a Power App confirm governance details task or renewal task is not completed within the specified time. Choose one of the following two escalation actions from the drop-down list as the first stage escalation:

   • Quarantine or deactivate the Power App – With the option selected, enter a number in the text box and select Days, Weeks, Months, Years as the unit of time. If a confirm governance details task or renewal task has not been completed and has been overdue for your specified time, then the Power App will be quarantined or deactivated.

     • You can choose to Remove all owners and assign the app owner role to a specific user. When the Power App is quarantined, all owners and co-owners of the Power App will be removed, and the user specified will be assigned as the temporary owner

       This prevents the previous owners from directly restoring the app from Power Platform without completing the pending tasks. The previous owners will be restored if there are no changes to the app owner in the tasks.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the Power App owners. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

       NOTE

       The “$Current task assignee” role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

   • Delete the Power App – With this option selected, enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. If a confirm governance details task or renewal task has not been completed and has been overdue for your specified time, the Power App will be deleted.

     • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list.

       NOTE

       For a Power App automatic import process or renewal process with this escalation profile configured, if no approval is enabled for the automated deletion, Power Apps will be deleted directly by the escalation.

       If a user role is specified as the approver in the selected approval process, only the $Power App co-owner, $Object admin, or $Manager of previous stage approver role is available for the automatic import process.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the Power App owners. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

       NOTE

       The “$Current task assignee” role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

   NOTE

   If you choose Quarantine the Power App as the first stage escalation action, you can configure the second stage escalation.

4. Stage two – When you choose Quarantine the Power App as the first stage escalation, you can choose to Delete the Power App as the second stage escalation, or not take any further action after the first stage configuration. If you choose to delete the Power App, configure the following settings:

   • Enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. If a confirm governance details task or renewal task has not been completed and has been overdue for your specified time, the Power App will be deleted.

     • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list.

       NOTE

       For a Power App automatic import process or renewal process with this escalation profile configured, if no approval is enabled for the automated deletion, Power Apps will be deleted directly by the escalation.

       If a user role is specified as the approver in the selected approval process, only the $Power App co-owner, $Object admin, or $Manager of previous stage approver role is available for the automatic import process.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the Power App owners. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

5. Click Save to save all your configurations.