#Configure Automated Escalation Profiles for Environments

Automated escalation profiles for Power Platform environments can enable an automated escalation process when the environment management task, such as a renewal task, is not completed within the specified time.

To access Automated escalation profiles, click the Automated escalation profiles card on the Profiles & templates page.

To define automated escalation profiles for environments, click Create > Automated escalation profile for environment on the ribbon to open the Create escalation profile for environment panel and configure the following settings:

1. Profile name – Enter a name for the automated escalation profile for environments.

2. Description – Enter a description for the automated escalation profile for environments.

3. The escalation action is to delete the environment. You can configure the following settings for the action:

   • Enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. The environment will be deleted if the task has not been completed and has been overdue for your specified time.

   • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list. You can click View profile details to view details of your selected profile.

     You can click the create button or go to Management > Profiles & templates > Approval processes to create an approval process. For more instructions, refer to Configure Generic Approval Processes. You can also click the refresh button to retrieve the latest available processes.

     NOTE

     For an environment renewal process with this escalation profile configured, if no approval is enabled for the automated deletion, environments will be deleted directly by the escalation.

   • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

   • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. The $Object admin role refers to the environment admins or environment system administrators. Then, select an email template from the drop-down list, and the escalation notification email will be sent to your selected email template.

     NOTE

     The “$Current task assignee” role refers to the assignees of the current confirm governance details, renewal, or contact election tasks.

4. Click Save to save all your configurations.