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Home > User Guide > Recover Google Workspace Data > Restore or Export Gmail Data

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Restore or Export Gmail Data

To restore or export Gmail data, refer to the instructions below:

  1. First, you Select Gmail Data via Search Mode or Select Gmail Data via Calendar Mode.

  2. Configure the related settings to proceed with the data recovery:

*Note: To improve performance, special labels/folders/files can be excluded from the protected scope. If you want to update the protected scope, refer to Configure Backup Settings.

Select Gmail Data via Search Mode

To search specific items in a user’s Gmail to restore or export, follow the steps below:

  1. Click Restore on the left navigation.

  2. On the Restore page, select the Search mode tab and select the User services option.

    *Note: On the Restore page, click the Google Workspace tab if your organization also has other modules.

  3. To search for a Google user, enter keywords of the username in the Search by email address field and select the desired user’s email address from the drop-down list.

  4. Click Search. The Select and restore the user data page appears. The Email address field displays the email address of the selected user.

  5. Keep the Selected items option selected on the right of the Email address field, and then click the Gmail tab.

  6. In the Level drop-down list, select one of the following options based on the object type you want to recover:

    • If you want to restore or export Gmail data for the user, select User.

    • If you want to search for specific labels to restore or export, select Label.

    • If you want to search for specific emails to restore or export, select Mail.

  7. Based on the level you select, configure the search conditions to search for the specific data you want to recover:

    • If you select User, click the Backup time range field and set a time range to search for the backup data you want to recover.

    • If you select Label, configure the following conditions to search for backup labels:

      • Backup time range – Click this field and set a time range to search for the backup data you want to recover.

      • Label name – In this field, you can enter keywords of label names to search for labels.

    • If you select Mail, configure the following conditions to search for backup emails:

      • Backup time range – Click this field and set a time range to search for the backup data you want to recover.

      • Label name – In this field, you can enter keywords of label names to search for emails.

      • Subject – In this field, you can enter keywords of subjects to search for emails.

      • Date sent – You can click this field and set a time range to search for emails.

      • Sent from, Sent to, or Sent cc – You can also enter information in these fields to search for emails.

  8. Click Search to search for the backup data you want to recover.

  9. In the search results table, find the item you want to recover. To select the status you want to recover for this item, select a backup job time in the drop-down list under the Recovery point column.

    *Note: The Hierarchy column shows the information on the latest time in Recovery point.

  10. You can take the following actions to recover data:

    • To restore items, select the checkboxes next to the items, and click Restore above the table. For additional details, see Configure Settings to Restore Gmail Data.

    • To export backup data of items, select the checkboxes next to the items, and click Export above the table. For additional details, see Export Gmail Data.

Select Gmail Data via Calendar Mode

To restore/export backup Gmail data from a specific recovery point, follow the steps below:

  1. Click Restore on the left navigation.

  2. On the Restore page, select the Calendar mode tab.

    *Note: On the Restore page, click the Google Workspace tab if your organization also has other modules.

  3. Select the Gmail option from the drop-down list at the top of the calendar.

  4. By default, only the successful backup jobs are displayed on the calendar. If you also want to check backup jobs with exceptions, select the Include jobs with partial backup data option.

  5. Each recovery point on the calendar represents the start time of a backup job. By default, the calendar displays the current month’s page. You can click components on the calendar to find the month page which lists your desired recovery points.

    The components on the calendar for users to select the desired month page.

  6. Click a recovery point, and you are directed to the table listing users who are in the backup scope of the Gmail service.

    *Note: By default, the scope contains historical backup data. If you want to recover contents that were just backed up by the selected backup job, select the Include data from this backup only option.

  7. Backup objects can be listed into the following levels:

    • User

    • Label

    • Mail

    Note the following:

    • When you hover the mouse over an item with sub-level items, you can click that item and continue to select sub-level items as needed.

    • When you select a parent-level item, all sub-level items will also be selected. If you only want to recover some of the sub-level items, you can return to the parent-level item and deselect it.

  8. You can take the following actions to recover data:

    • To restore items, select the checkboxes next to the items, and click Restore above the table. For additional details, see Configure Settings to Restore Gmail Data.

    • To export backup data of items, select the checkboxes next to the items, and click Export above the table. For additional details, see Export Gmail Data.

    *Note: If you select items of different levels to restore/export, the restore/export settings will follow the selected parent-level items.

Configure Settings to Restore Gmail Data

To restore data in a user’s Gmail, configure the following settings:

  1. Choose where you would like to restore the selected backup data.

    • Restore the data to its original location – Restore the data to where it was backed up.

    • Restore the data to another location – Restore the data to another destination.

  2. Configure the following settings based on your scenario:

    • If you choose Restore the data to its original location, configure the following settings:

      1. If you select User or Label level to restore data, select a container level conflict resolution from the following:

        • Skip – The destination container settings will remain unchanged.

        • Merge – The backup container settings and the content will be merged with the destination container.

      2. Select a content-level conflict resolution from the following:

        • Skip – Existing data in the destination will remain unchanged, and the associated labels will be restored.

        • Overwrite – Existing data will be replaced by the backup data.

      3. If you select the Label level to restore data, choose whether to restore additional labels that are applied to items under the labels you want to restore.

    • If you choose Restore the data to another location, configure the following settings:

      1. Enter keywords of the destination account’s address, and then select the destination account from the drop-down list.

        *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

      2. View the default name of the new label where the selected data will be restored to the destination. You can customize the name of the new label. If this label name conflicts with another label name in the destination, this label name will be appended with “_1”.

  3. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

    *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

  4. If necessary, you can enter your comments in the Description field for this restore job.

  5. Click Next to have an overview of the restore settings.

  6. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

Export Gmail Data

After you click Export, the Export pop-up window appears. Refer to the instructions below:

  1. Choose a format for the data you want to export:

    • EML – This file format represents email messages saved using Outlook and other relevant applications.

    • MBOX – The most common format for storing email messages.

    • PST – Files with .PST extension represent Outlook Personal Storage Files (also called Personal Storage Table) that store a variety of user information.

  2. Click Export to start the export job.

  3. After the export job is finished, to get the exported data, see Download Data of Export Jobs.