#Restore Gmail, Drive, Calendar, or Contacts Data for a User

If you want to restore Gmail, Drive, Calendar, or Contacts data for a Google user, follow the steps below:

1. Click Restore on the left navigation.

2. On the Restore page, select the Search mode tab and select the User services option.

   *Note: On the Restore page, click the Google Workspace tab if your organization also has other modules.

3. To search for a Google user, enter keywords of the username in the Search by email address field and select the desired user’s email address from the drop-down list.

4. Click Search. The Select and restore the user data page appears. The Email address field displays the email address of the selected user.

5. On the right of the Email address field, choose the Full account option.

6. Click the Backup time range field and set a time range to search for the backup data you want to recover.

7. Click Search. The search results table list services that have been backed up in the selected backup time range.

8. In the drop-down list under the Recovery point column, select a time when the data you want to recover has been backed up.

9. To restore data for one or multiple services, select the checkboxes next to the services, and click Restore above the table.

10. After you click Restore, the Restore pane appears on the right. Refer to the instructions below to configure settings:

    • If you select multiple services to restore, refer to Configure Settings.

    • If you select only one service to restore, refer to Restore Gmail, Restore Drive, Restore Calendar, or Restore Contacts.

#Configure Settings

If you want to restore multiple services in batch, configure the following settings:

1. Choose where you would like to restore the selected backup data.

   • Restore the data to its original location – Restore the data to where it was backed up.

   • Restore the data to another location – Restore the data to another destination.

2. Configure the following settings based on your scenario:

   • If you choose Restore the data to its original location, configure the following settings:

     1. Select a container level conflict resolution from the following:

        • Skip – The destination container settings will remain unchanged.

        • Merge – The backup container settings and the content will be merged with the destination container.

     2. The resolution of the content-level conflict will be the following:

        • Skip (for Gmail, Drive, and Calendar) – Existing data in the destination will remain unchanged. For emails, the associated labels will be restored.

        • Append (for Contacts only) – All contacts included will be recovered as new contacts.

     3. If Drive is included in the restore scope, the job will restore all content and security.

   • If you choose Restore the data to another location, configure the following settings:

     1. Enter keywords of the destination account’s email address, and then select the destination account from the drop-down list.

        *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

     2. The data of the selected services will be restored as follows in the destination:

        • Restore Gmail data to a new label.

        • Restore Drive data to a new folder.

        • Restore Calendar data and add a suffix to its name.

        • Restore Contacts data and add a suffix to its name.

        The default value of the new label/folder/suffix is displayed in the textbox, and you can customize the value. If the name of the restored item conflicts with the name of another item in the destination, the restored item’s name will be appended with “_1”.

3. If necessary, you can enter your comments in the Description field for this restore job.

4. Click Next to have an overview of the restore settings.

5. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#Restore Gmail

To restore Gmail data for a user, configure the following settings:

1. Choose where you would like to restore the selected backup data.

   • Restore the data to its original location – Restore the data to where it was backed up.

   • Restore the data to another location – Restore the data to another destination.

2. Configure the following settings based on your scenario:

   • If you choose Restore the data to its original location, configure the following settings:

     1. Select a container level conflict resolution from the following:

        • Skip – The destination container settings will remain unchanged.

        • Merge – The backup container settings and the content will be merged with the destination container.

     2. Select a content-level conflict resolution from the following:

        • Skip – Existing data in the destination will remain unchanged, and the associated labels will be restored.

        • Overwrite – Existing data will be replaced by the backup data.

   • If you choose Restore the data to another location, configure the following settings:

     1. Enter keywords of the destination account’s address, and then select the destination account from the drop-down list.

        *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

     2. View the default name of the new label where the selected data will be restored to the destination. You can customize the name of the new label. If this label name conflicts with another label name in the destination, this label name will be appended with “_1”.

3. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

4. If necessary, you can enter your comments in the Description field for this restore job.

5. Click Next to have an overview of the restore settings.

6. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#Restore Drive

Choose where you would like to restore the selected backup data:

Based on your scenario, refer to the sections below to continue.

#I Want to Restore the Data to Its Original Location

After you choose Restore the data to its original location, configure the following settings:

1. Choose to Restore all content and security or Restore content only.

   *Note: The default option is Restore content only, which will not restore file labels and the locked status.

2. Choose how to handle container-level conflict for the restore.

   • Skip – The destination container settings will remain unchanged.

   • Merge – The backup container settings and the content will be merged with the destination container.

3. Choose how to handle content-level conflict for the restore.

   • Skip – Existing data in the destination will remain unchanged.

   • Overwrite – Existing data will be replaced by the backup data.

   • Append a number prefix to thefile name – All data will remain untouched, and backup data will be restored with a sequential number prefix.

4. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

5. If necessary, you can enter your comments in the Description field for this restore job.

6. Click Next to have an overview of the restore settings.

7. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#I Want to Restore the Data to Another Location

After you choose Restore the data to another location, configure the following settings:

1. Choose to Restore all content and security or Restore content only.

   *Note: The default option is Restore content only, which will not restore file labels and the locked status.

2. Enter the keywords of the destination account’s address, and then select the destination account from the drop-down list.

   *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

3. View the default name of the new folder where the selected data will be restored to the destination. You can customize the name of the new folder. If this folder name conflicts with another folder name in the destination, this folder name will be appended with “_1”.

4. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

5. If necessary, you can enter your comments in the Description field for this restore job.

6. Click Next to have an overview of the restore settings.

7. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#Restore Calendar

To restore Calendar data for a user, configure the following settings:

1. Choose where you would like to restore the selected backup data.

   • Restore the data to its original location – Restore the data to where it was backed up.

   • Restore the data to another location – Restore the data to another destination.

     *Note: If you performed a job to restore a user’s primary calendar to another destination, after the restore, the primary calendar would be restored as a custom calendar in the destination, and guest users cannot update their replies to events on the restored calendar.

2. Configure the following settings based on your scenario:

   • If you choose Restore the data to its original location, configure the following settings:

     1. Select a container level conflict resolution from the following:

        • Skip – The destination container settings will remain unchanged.

        • Merge – The backup container settings and the content will be merged with the destination container.

     2. Select a content-level conflict resolution from the following:

        • Skip – Existing data in the destination will remain unchanged.

        • Merge – The backup data will be merged with the destination data.

   • If you choose Restore the data to another location, configure the following settings:

     1. Enter keywords of the destination account’s address, and then select the destination account from the drop-down list.

        *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

     2. View the default suffix, which will be added to the name of the data after the restore in the destination. You can customize this suffix. If the name of the restored item conflicts with the name of another item in the destination, this restored item’s name will be appended with “_1”.

3. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

4. If necessary, you can enter your comments in the Description field for this restore job.

5. Click Next to have an overview of the restore settings.

6. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#Restore Contacts

To restore Contacts data for a user, configure the following settings:

1. Choose where you would like to restore the selected backup data.

   • Restore the data to its original location – Restore the data to where it was backed up.

   • Restore the data to another location – Restore the data to another destination.

2. Configure the following settings based on your scenario:

   • If you choose Restore the data to its original location, configure the following settings:

     1. The resolution for container-level conflict is Skip. After the restore, the destination container settings will remain unchanged.

     2. The resolution for content-level conflict is Append. After the restore, all contacts included will be recovered as new contacts.

        *Note: With the Append content-level conflict resolution, there may be duplicate contacts after the restore, and you can use the Merge duplicates method in Google Contacts to deal with the duplicates.

   • If you choose Restore the data to another location, configure the following settings:

     1. Enter keywords of the destination account’s address, and then select the destination account from the drop-down list.

        *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

     2. View the default suffix, which will be added to the name of the data after the restore in the destination. You can customize this suffix. If the name of the restored item conflicts with the name of another item in the destination, this restored item’s name will be appended with “_1”.

3. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

4. If necessary, you can enter your comments in the Description field for this restore job.

5. Click Next to have an overview of the restore settings.

6. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.