#Restore or Export Drive Data

To restore or export Drive data, refer to the instructions below:

1. First, you Select Drive Data via Search Mode or Select Drive Data via Calendar Mode.

2. Configure the related settings to proceed with the data recovery:

   • Restore data in My Drive – Configure Settings to Restore Data in My Drive

   • Restore data shared with me – Configure Settings to Restore Shared Data

   • Export – Export Drive Data

*Note: To improve performance, special labels/folders/files can be excluded from the protected scope. If you want to update the protected scope, refer to Configure Backup Settings.

#Select Drive Data via Search Mode

To search for specific items in a user’s Drive (including items in My Drive and Shared with me) to restore or export, follow the steps below:

1. Click Restore on the left navigation.

2. On the Restore page, select the Search mode tab and select the User services option.

   *Note: On the Restore page, click the Google Workspace tab if your organization also has other modules.

3. To search for a Google user, enter keywords of the username in the Search by email address field and select the desired user’s email address from the drop-down list.

4. Click Search. The Select and restore the user data page appears. The Email address field displays the email address of the selected user.

5. Keep the Selected items option selected on the right of the Email address field, and then click the Drive tab.

6. Choose a source where the data you want to recover resides:

   • If you want to recover the data in the user’s Drive, click My Drive.

   • If you want to recover the data shared with this user, click Shared with me.

     Note the following:

     • The Shared with me tab only shows backup data when this folder is in the protected scope and has been backed up. For details about adding this folder to the protected scope, see Configure Backup Settings. If you select Shared with me, you can restore backup data to a new folder in the user’s My Drive.

     • Under the Shared with me tab, the shared objects can be restored only when they have been backed up by the owner, and restoring multiple objects in batch is only supported when they belong to the same owner. You can contact the owner before the restore.

7. In the Level drop-down list, select one of the following options based on the object type you want to recover:

   • Under the My Drive tab, if you want to recover Drive data for the user, select User.

   • Under the My Drive or Shared with me tab, if you want to search for specific folders to restore or export, select Folder.

   • Under the My Drive or Shared with me tab, if you want to search for specific files to restore or export, select File.

8. Based on the level you select, configure the search conditions to search for the specific data you want to recover:

   • If you select User, click the Backup time range field and set a time range to search for the backup data you want to recover.

   • If you select Folder, configure the following conditions to search for backup folders:

     • Backup time range – Click this field and set a time range to search for the backup data you want to recover.

     • Owner – If you want to recover folders under the Shared with me tab, you must enter keywords of the username in this field and select the owner from the drop-down list.

     • Folder name – In this field, you can enter keywords of folder names to search for backup folders.

     • ID – In this field, you can enter keywords to search for backup folders using their unique IDs.

       *Note: When there are folders with the same name in the backup data, you can configure the ID condition to locate the folder that you want to recover. The unique ID of a folder is a part of the folder’s URL.

       

   • If you select File, configure the following conditions to search for backup files:

     • Backup time range – Click this field and set a time range to search for the backup data you want to recover.

     • Owner – If you want to search and recover files under the Shared with me tab, you must enter keywords of the username in this field and select the owner from the drop-down list.

     • Folder name – In this field, you can enter keywords of folder names to search for files.

     • File name – In this field, you can enter keywords of file names to search for files.

     • Label name – In this field, you can enter keywords of labels on files to search for files.

       *Note: Labels can only be backed up when the Back up labels on files setting has been enabled, but enabling this setting will significantly impact performance. For additional details, see Configure Backup Settings.

     • ID – In this field, you can enter keywords to search for backup files using their unique IDs.

       *Note: When there are files with the same name in the backup data, you can configure the ID condition to locate the file that you want to recover. The unique ID of a file is a part of the file’s URL.

       

     • Created date – You can click this field and set a time range to search for files.

     • Modified by – In this field, you can enter keywords of usernames to search for files.

     • File size – Under the My Drive tab, you can set a range of file sizes to search for files.

9. Click Search to search for the backup data you want to recover.

10. In the search results table, find the item you want to recover. To select the status you want to recover for this item, select a backup job time in the drop-down list under the Recovery point column.

11. You can take the following actions to recover data:

    • To restore items, select the checkboxes next to the items, and click Restore above the table.

      • If you restore data in My Drive, see Configure Settings to Restore Data in My Drive.

      • If you restore data in Shared with me, see Configure Settings to Restore Shared Data.

    • To export backup data of items, select the checkboxes next to the items, and click Export above the table. For more details, see Export Drive Data.

#Select Drive Data via Calendar Mode

To restore/export backup Drive data from a specific recovery point, follow the steps below:

1. Click Restore on the left navigation.

2. On the Restore page, select the Calendar mode tab.

   *Note: On the Restore page, click the Google Workspace tab if your organization also has other modules.

3. Select the Drive option from the drop-down list at the top of the calendar.

4. By default, only the successful backup jobs are displayed on the calendar. If you also want to check backup jobs with exceptions, select the Include jobs with partial backup data option.

5. Each recovery point on the calendar represents the start time of a backup job. By default, the calendar displays the current month’s page. You can click components on the calendar to find the month page which lists your desired recovery points.

   

6. Click a recovery point, and you are directed to the table listing users who are in the backup scope of the Drive service.

   *Note: By default, the scope contains historical backup data. If you want to recover contents that were just backed up by the selected backup job, select the Include data from this backup only option.

7. Backup objects can be listed into the following levels:

   • User

   • Folder

   • File

   The table below shows the relationship between different levels.

Level	Note
User	When you select users at this level to recover backup data, the data in Shared with me will not be included in the recovery scope.
User > My Drive > Folder > File
User > Trash > Folder/File
User > Shared with me > Owner > Folder > File	If you want to recover shared data, click Shared with me to drill down and specify an owner to define the recovery scope.

8. You can take the following actions to recover data:

#Configure Settings to Restore Data in My Drive

Choose where you would like to restore the selected backup data:

Based on your scenario, refer to the sections below to continue.

#I Want to Restore the Data to Its Original Location

After you choose Restore the data to its original location, configure the following settings:

1. Choose to Restore all content and security or Restore content only.

   *Note: The default option is Restore content only, which will not restore file labels and the locked status.

2. If you restore data at User or Folder level, choose how to handle container level conflict for the restore.

   • Skip – The destination container settings will remain unchanged.

   • Merge – The backup container settings and the content will be merged with the destination container.

3. Choose how to handle content-level conflict for the restore.

   • Skip – Existing data in the destination will remain unchanged.

   • Overwrite – Existing data will be replaced by the backup data.

   • Append a number prefix to thefile name – All data will remain untouched, and backup data will be restored with a sequential number prefix.

4. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

5. If necessary, you can enter your comments in the Description field for this restore job.

6. Click Next to have an overview of the restore settings.

7. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#I Want to Restore the Data to Another Location

After you choose Restore the data to another location, configure the following settings:

1. Choose to Restore all content and security or Restore content only.

   *Note: The default option is Restore content only, which will not restore file labels and the locked status.

2. Enter keywords of the destination account’s address, and then select the destination account from the drop-down list.

   *Note: The drop-down list only displays Google users scanned via Auto discovery in AvePoint Online Services.

3. View the default name of the new folder where the selected data will be restored to the destination. You can customize the name of the new folder. If this folder name conflicts with another folder name in the destination, this folder name will be appended with “_1”.

4. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

5. If necessary, you can enter your comments in the Description field for this restore job.

6. Click Next to have an overview of the restore settings.

7. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#Configure Settings to Restore Shared Data

To restore the data shared with a user, configure the following settings:

1. The selected items will be restored to a new folder in the user’s My Drive, and the Restore to a new folder in My Drive field will show the default folder name. You can change the folder name.

2. If you want to restore backup data stored on the Azure archive storage tier, select the Automatically rehydrate if backup data is in Azure archive storage tier checkbox.

   *Note: This setting is only for the Microsoft Azure Blob custom storage location in a BYOS (Bring your own storage) subscription. For AvePoint default storage, the restore job will automatically rehydrate data.

3. If necessary, you can enter your comments in the Description field for this restore job.

4. Click Next to have an overview of the restore settings.

5. Click Restore to start the restore job. If you want to go back to edit restore settings, click Back.

#Export Drive Data

After you click Export, the Export pop-up window appears. The selected backup data will be exported as a ZIP file. Click Export to start the export job. After the export job is finished, to get the exported data, see Download Data of Export Jobs.