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    Home > User Guide > Get Started > Overview

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    Get Started

    Follow the instructions below to complete the preparations in AvePoint Online Services:

    1. Sign in to the with your account.

    2. After you get a subscription of Cloud Backup for Google Workspace, you can accept the subscription agreement of Cloud Backup for Google Workspace.

    3. Connect your Google tenant in AvePoint Online Services > Management > Tenant management. For additional details, refer to the section in the AvePoint Online Services user guide.

    4. Refer to the instructions below to prepare an app in your Google Workspace environment:

      • Custom Google app – If your organization has specific requirements, refer to the Custom Google App section below to configure a custom Google app.

        Note that a custom Google app is required in the following scenarios:

        • When using the default service app (AvePoint Cloud Backup), you may encounter throttling issues caused by Google quota limits. If performance is a concern, consider configuring a custom Google app for your organization.

        • If your organization wants to enable the protection for Chat, Vault, or Directory, it is necessary to configure a custom Google app.

      • Default service app – You can search and install the AvePoint Cloud Backup app from the Google Workspace Marketplace. For the permissions requested by the AvePoint Cloud Backup apps, see the sections in the AvePoint Online Services user guide.

      *Note: If your organization has configured both the default AvePoint Cloud Backup app and a custom Google app, only the custom Google app will be used in backup and restore jobs.

    5. In AvePoint Online Services, create an app profile for Google Workspace. For additional details, see the section in the AvePoint Online Services user guide.

      *Note: Managing an app profile requires the Super Admin account in Google Workspace. Ensure that the Super Admin account has been assigned with the required licenses:

      • The Google Workspace module requires licenses for the Gmail, Calendar, Contacts, Drive, and Chat services. The following additional licenses are only needed for managing specific services: Shared drive for shared drives and Vault for Vault matters.

      • The Google Classroom module requires licenses for the Classroom service.

    6. Navigate to AvePoint Online Services > Auto discovery, and create scan profiles to automatically scan Google Workspace objects into containers for backup. For additional details, see the section in the AvePoint Online Services user guide.

      *Note: For each scanned shared drive to be backed up, ensure there is at least one member with the Manager permission. Otherwise, the shared drive cannot be successfully backed up.

    7. You can add users into AvePoint Online Services and grant permissions for them to perform backup and restore. For additional details, see the section in the AvePoint Online Services user guide.

    8. In AvePoint Online Services, to access Cloud Backup for Google Workspace, click Backup on the left navigation, and then click Google Workspace from the drop-down list. You can also click My services on the left navigation, and then click Cloud Backup for Google Workspace under the All services or My favorite services tab.

    In Cloud Backup for Google Workspace, refer to the sections below to get started with your data protection:

    1. Complete your customization for backup jobs. For details, refer to the Configure General Settings for Backup and Configure Protected Scope sections.

    2. Manage security groups / user access to control users’ permissions for data recovery. For details, refer to the User Management and Configure Self-service Settings for ReCenter sections.

      *Note: For additional methods about deleting users’ backup data due to security/GDPR concerns, refer to Data Management.

    3. Configure notification profiles to receive email alerts when there are job exceptions or unusual activities detected. For details, refer to Configure Job Status Notification Settings.

    4. Perform data recovery for Google Workspace, Google Vault, Google Classroom, or Google Directory data. For details, refer to Recover Google Workspace Data, Export Google Vault Data, Recover Google Classroom Data, and Recover Google Directory Data.

    5. Monitor jobs, view job reports, and download exported data. For details, refer to Monitor Jobs and Download Job Reports and Download Data of Export Jobs.

    6. Check reports in Cloud Backup for Google Workspace. For details, refer to View Reports.

    7. View user activities in Cloud Backup for Google Workspace and ReCenter. For details, refer to Audit User Activities in System Auditor.

    8. View your organization’s subscription information, including utilization, top consumers, and usage history. For details, refer to View Subscription Information.