#FAQs

#How can I configure job notifications?

Go to Settings > Notification. Create or edit the notification profile to configure the users/groups that will receive notifications for different job types and statuses.

#Can I get notified when there are unusual changes in Salesforce data?

Yes. AvePoint Cloud Backup for Salesforce® provides the Monitor alerts feature to help you monitor the data changes between backups. Administrators can configure the data alert rules. For example, when there are 100 deleted records in the backup job compared with the last backup, email alerts will be sent. Refer to Monitor Alerts for details.

#Can I run more than one scheduled incremental backup per day?

Yes. You can run four scheduled incremental backup jobs at most within 24 hours, and you can configure the number of jobs and the start time of the first backup job in the backup settings of an organization. The rest of the jobs will automatically run based on your settings.

#What types of record relationships can be backed up and restored?

AvePoint Cloud Backup for Salesforce® supports the backup and restoration of Lookup Relationships, Hierarchical Relationships, Master-Detail Relationships, Many-to-Many Relationships, and Circular Relationships.

#Can attachments be restored?

Yes. The attachments can be restored together with records. You can also select to restore the Attachment object in the restore jobs.

#Is Salesforce Lightning platform supported?

Yes. AvePoint Cloud Backup for Salesforce® supports the backup and restore of the data in the Salesforce Lightning platform.

#Is Salesforce Financial Services Cloud platform supported?

Yes. AvePoint Cloud Backup for Salesforce® supports the backup and restore of the data in the Salesforce Financial Services Cloud platform. For detailed supported and unsupported objects, refer to Supported and Unsupported Salesforce Financial Services Cloud Objects.

#What about the support status of third-party apps?

There will be three types of data after a third-party app is installed:

• Installed package – This data cannot be backed up or restored by AvePoint Cloud Backup for Salesforce®.

• Configurations (settings/metadata) – This data cannot be backed up or restored by AvePoint Cloud Backup for Salesforce®.

• Custom objects – Some of the apps allow users to create objects in Salesforce, and users can create records under the objects. AvePoint Cloud Backup for Salesforce® can back up and restore these custom objects generated by third-party apps.