#About AvePoint Cloud Backup for Salesforce®

AvePoint Cloud Backup for Salesforce® provides a comprehensive backup, archive, and restore solution for Salesforce. Our cloud-hosted solution allows for a quick restore of Salesforce records, including all attachments and preservation of relationships between data. It also provides an easy fix for securing your Salesforce content with automatic daily backups, on-demand backups, and comprehensive restores.

AvePoint Cloud Backup for Salesforce® backs up, archives, and restores metadata with Salesforce metadata API, record data with SOAP API, and record files with REST API. Any backup, archive, restore, and sandbox seeding processes that includes more than 2,000 records are good candidates for Bulk API 2.0 to successfully prepare, execute, and manage an asynchronous workflow using the Bulk framework. Additionally, using Bulk API can help conserve SOAP API resources. For details, refer to . For Salesforce archive, the hard deletion feature also requires the Bulk API. To enable this feature, contact the AvePoint support team.

The Help & Resources list in the left navigation contains the user guide and release notes links to help you catch up with what’s new, directs you to the AvePoint Online Services interface to submit feedback or invite support for assistance, and directs you to the AvePoint website.

For any product-related questions, you can easily get assistance from our chatbot. Just click the chat icon at the bottom of the page to start a conversation with AVA (AvePoint’s Virtual Assistant). For the answers provided by the chatbot, you can click the thumbs up or thumbs down icons to give your feedback.

We currently have the following preview features, add-on features, and features need to unlock in the backend:

• Preview features – We currently have one feature in public preview: Inactive data analysis for archive.

• Add-on features – To enable any of these add-ons, please contact your sales representative:

  • Data service

  • Continuous data protection

• Unlock features in backend – The following premium features are available for AvePoint Cloud Backup for Salesforce®. To enable the features, contact the AvePoint support team:

  • Audit log backup

  • Custom database for data service

  • Successful and skipped records in restore job report – By default, only records with exceptions are included in the detailed job report for restore jobs. If you need to view successful and skipped records, please contact AvePoint support for assistance.

#Supported and Unsupported Object Types

For information about the objects that can be backed up and restored by AvePoint Cloud Backup for Salesforce®, refer to Appendix B - Supported and Unsupported Objects for Backup and Restore. For information about the objects that can be archived and restored, refer to Appendix C - Supported and Unsupported Objects for Archive and Restore.

#Supported Browsers

The following table provides the browsers and their versions that support the AvePoint Cloud Backup for Salesforce® service:

Browser	Version
Internet Explorer	IE 11*
Google Chrome	The latest version.
Mozilla Firefox	The latest version.
Safari (Mac OS X)	The latest version.
Microsoft Edge*	The latest version.
Microsoft Edge based on Chromium	The latest version.

Note that the following regarding the end of support for Microsoft Edge Legacy and IE 11, AvePoint has ended support for Microsoft Edge Legacy (on March 9, 2021) and IE 11 (on August 17, 2021) accordingly.

#Supported Languages

AvePoint Cloud Backup for Salesforce® supports the following languages: English, Japanese, German, and French.

The display language of AvePoint Cloud Backup for Salesforce® depends on the display language of your browser. If the default language of your browser is not one of the supported languages, the display language will be English.

#Supported Salesforce Environments

AvePoint Cloud Backup for Salesforce® supports the following Salesforce environments:

• Salesforce Commercial

• Salesforce Government Cloud

• Salesforce Government Cloud Plus

Note that we recommend you reach out to your AvePoint representative to determine which AvePoint Online Services instance is the best fit for your Salesforce environment.

#Integration with Microsoft Azure Event Hubs

If you want to build an integration between a hub in Microsoft Azure Event Hubs and the audit records from Cloud Backup for Salesforce®, refer to the instructions in the .

#Supported Salesforce Solutions and Applications

AvePoint Cloud Backup for Salesforce® supports the backup and restore for the following Salesforce solutions in the Salesforce ecosystem:

• B2B Commerce

• Consumer Goods Cloud

• Sales Cloud

• Service Cloud

• Marketing CRM Classic

AvePoint Cloud Backup for Salesforce® supports the backup and restore for the following Salesforce application in the Salesforce ecosystem:

• CPQ

  Note that the configurations of CPQ are not supported.

#Subscription Information

Subscription expiration notification emails will be sent to service administrators 10 days before the expiration, 1 day before the expiration, and on the exact expiration date. It will remind service administrators that the account is going to expire, and your data will be maintained for 30 days after the expiration time. You can choose to purchase or renew your subscription to preserve your data and contact AvePoint support for a copy of the data.

If you want to know which license types in your Salesforce environment will be charged, complete the following steps:

1. Navigate to the Developer Console of Salesforce.

The Salesforce Classic experience.

The Salesforce Lightning experience.

2. In the Query Editor tab, execute the following query in the tab:

Select name from userlicense where id in(SELECT userlicenseid FROM Profile WHERE UserType ='Standard') and name !='Chatter Only'

The license types that will be charged are displayed in the query result.

AvePoint Cloud Backup for Salesforce® counts licenses from active Salesforce standard users. If you want to know the number of users in your Salesforce environment that will be charged, complete the following steps:

1. Navigate to the Query Editor tab in the Developer Console of Salesforce.

2. Execute the following query in the tab:

SELECT id from UserLicense where name = 'Chatter Only'

3. If your organization has the Chatter Only license, The ID of the Chatter Only license is displayed in the query result. Copy this ID.

4. If your organization has the Chatter Only license, execute the following query in the tab. Replace ChatterOnlyId with the ID you copied above. The number of users that will be charged is displayed in the query result.

SELECT Count(Id) FROM User WHERE IsActive = true and Profile.UserType in ('Standard') and Profile.UserLicenseId != 'ChatterOnlyId'

If your organization does not have the Chatter Only license and there is no query result in step 3 above, execute the following query in the tab. The number of users that will be charged is displayed in the query result.

SELECT Count(Id) FROM User WHERE IsActive = true and Profile.UserType in ('Standard')

#Data Encryption Methods

Data encryption can be divided into two scenarios: data transmission (data in transit) encryption and data storage (data at rest) encryption.

For data transmission encryption, Cloud Backup for Salesforce® is deployed on the Microsoft Azure framework to make outbound Salesforce API calls and internal communications over HTTPS/TLS encrypted channels. Certificate-based authentication is used for internal communications.

For data storage encryption, Cloud Backup for Salesforce® encrypts all the Salesforce data obtained by calling Salesforce APIs with AES 256 using keys unique to each tenant (either default keys or BYOK). The encryption happens before the data is transmitted to storage.

When transmitting the encrypted data to storage, the data transmission encryption will leverage their own data transmission encryption algorithm or protocols applied of the target storage’s available protocols.

#AvePoint Cloud Backup for Salesforce® App

The AvePoint Cloud Backup for Salesforce® app enables you to directly restore record and field data in Salesforce from the backup data that is backed up through AvePoint Cloud Backup for Salesforce®. To use the AvePoint Cloud Backup for Salesforce® app to restore record or field data in Salesforce, refer to AvePoint Cloud Backup for Salesforce® App User Guide.