#MoreThanOneSender

Issue:

Some records encountered exceptions in the restore with the following error code:

Details:

The sender address of the email conflicts with the predefined value set for the From field in the Salesforce environment.

Solution:

Follow the steps to delete the predefined value in Salesforce environment and perform the restore again:

1. Go to Classic Salesforce > Setup > Customize > Cases > Buttons, Links, and Actions.

2. Click Email.

3. In the Predefined Field Values section, click Del to delete the predefined value configured for From field.

4.