#SP-OneNoteBackupFailed

Microsoft has updated its API, allowing OneNote section files to be protected. If you previously contacted AvePoint support to set the status of these OneNote files with errors to Skipped, you can now reach out to AvePoint support to enable their protection.

Issue:

A OneNote section file encountered an error during backup with the following error code:

Details:

The OneNote section file cannot be downloaded by the Microsoft API.

Solution:

You may find the OneNote section files that failed during backup can still be accessed and viewed through the OneNote client application or OneNote Online because the OneNote client application or the OneNote Online simply loads the page for you. However, Cloud Backup needs to download the entire section for backup.

For the failed section file, the site URL where the failed file resides is provided in the report comment. You can navigate to the site to check whether the file can be manually downloaded from the website. If you can’t download it either, try the following resolutions:

If you still want to back up this file, you can create a new section in your OneNote notebook, copy the pages from the corresponding section with exceptions to the new one, and then delete the original one to avoid exceptions. Then, try again in the next backup job.

Contact Microsoft support to check it out and share Microsoft’s feedback with us.

If you want to ignore the exception and avoid the impact on the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.