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Export to PDFError Codes
Error codes help you address unexpected issues and errors that you may encounter when using AvePoint Cloud Backup for Microsoft 365. If you wish to ignore certain errors and prevent them from affecting the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip specific errors by error codes.
CO-IncorrectUserNameOrPassword
Issue:
A site encountered an error during backup with the following error code:
- CO-IncorrectUserNameOrPassword
Details:
The user credentials of the service account or account pool users may have been updated.
Solution:
You need to verify the user credentials provided to the service account profile or account pool users in the AvePoint Online Services interface. Then, you can wait for the subsequent backup job and monitor the status.
CO-NotFound
Issue:
The object encountered an error during backup with the following error code:
- CO-NotFound
Details:
The object to back up may have been deleted. Deleted or corrupted objects cannot be retrieved.
Solution:
Please check if the object exists, and whether it can be displayed or used properly. Then, you can wait for the subsequent backup job and monitor the status. If the error persists, contact AvePoint support.
CO-SourceDataDamage
Issue:
An item encountered an error during backup with the following error code:
- CO-SourceDataDamage
Details:
The source item may be damaged.
Solution:
Please try to download the item directly using your web browser. If successful, wait for the subsequent backup jobs to handle it. If not, reach out to the Microsoft Support team for help.
If you want to ignore the exception and avoid the impact on the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.
CO-Throttling
Issue:
Some items encountered errors during backup with the following error code:
- CO-Throttling
Details:
This is the error code for 429 throttling issues.
Solution:
Due to the throttling control by Microsoft during weekday daytime hours, we recommend that you schedule backups outside business hours and consider reducing the frequency of backups as necessary during the workweek.
We also recommend you configure app profiles for your tenant with different permission types, such as SharePoint, Exchange, and All permissions. Therefore, Cloud Backup for Microsoft 365 backup services using app profile authentication will have choices for the data protection of different service types.
If the error persists, contact AvePoint support for assistance.
EXO-ErrorMailboxConfiguration
Issue:
A mailbox encountered an error during backup with the following error code:
- EXO-ErrorMailboxConfiguration
Details:
The mailbox information within Microsoft Entra Domain Services has been improperly configured.
Solution:
Check for whether the user exists, and review and correct the mailbox settings.
For more details on the error code ErrorMailboxConfiguration in Microsoft, refer to the link.
Group-AccessDenied
Issue:
A group encountered an error during backup with the following error code:
- Group-AccessDenied
Details:
The group owner/member which Cloud Backup for Microsoft 365 used to access the group through impersonation cannot access the group.
Solution:
Verify whether the user is still available. If this error persists, remove the user from the group and add them back to resolve the problem.
Refer to the link to add or remove group members.
Group-NoAvailableOwnerOrMember
Issue:
A group encountered an error during backup with the following error code:
- Group-NoAvailableOwnerOrMember
Details:
The group does not have any owners or members, or no owners or members in the group have the Exchange Online license.
Solution:
If you want to protect the group, add a user to the group, and ensure at least one owner or member has been assigned an Exchange Online license.
PBI-ExportData_DisabledByTenant
Issue:
A Power BI report encountered an error during backup with the following error code:
- PBI-ExportData_DisabledByTenant
Details:
Your organization does not allow the download of reports.
Solution:
Refer to the link to enable the function to download report.
PBI-ExportData_DisabledForModelModifiedByXmlaEndpoint
Issue:
A Power BI report was skipped from backup with the following error code:
- PBI-ExportData_DisabledForModelModifiedByXmlaEndpoint
Details:
The reports modified by the XMLA endpoint are not supported for backup. Refer to the link for more details on the dataset connectivity with the XMLA endpoint.
PBI-ModelWithIncrementalRefreshIsNotDownloadable
Issue:
A Power BI report was skipped from backup with the following error code:
- PBI-ModelWithIncrementalRefreshIsNotDownloadable
Details:
The reports based on a single dataset with incremental refresh are not supported for backup.
Solution:
Refer to the link to disable the incremental refresh.
PBI-PowerBINotAuthorizedException
Issue:
A Power BI report encountered an error during backup with the following error code:
- PBI-PowerBINotAuthorizedException
Details:
The report does not have valid datasets.
Solution:
You can check whether the report can be manually downloaded from Microsoft Power BI. Typically, this report cannot be downloaded in Microsoft either. Please configure a valid dataset for the Power BI report.
If you want to ignore the error and avoid the impact on the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.
PBI-PremiumFilesErrors
Issue:
A Power BI report was skipped from backup with the following error code:
- PBI-PremiumFilesErrors
Details:
The reports based on a single dataset in a large dataset storage format are not supported. Refer to the link for more details on large datasets in Power BI Premium.
PF-AccessDenied
Issue:
A public folder encountered an error during backup with the following error code:
- PF-AccessDenied
Details:
The impersonation account in which Cloud Backup for Microsoft 365 used to access the public folder does not have the permission to access the public folder.
Solution:
Verify the permission of the impersonation account. Refer to the link to assign permissions to the public folder.
PP-ExportPackageException
Issue:
A canvas app encountered an error during backup with the following error code:
- PP-ExportPackageException
Details:
An unexpected error occurred when exporting the app from Power Apps.
Solution:
Try exporting the app from Power Apps to see if it functions correctly. If you encounter issues and are unable to export the app, check the corresponding error message for troubleshooting. However, if the app is successfully exported, contact AvePoint support for further assistance.
If you want to dismiss this error, you can remove this object from the container through the AvePoint Online Services > Auto discovery > Containers page.
SP-AppSiteUnavailable
Issue:
An app site encountered an error during backup with the following error code:
- SP-AppSiteUnavailable
Details:
The app is not working, and the app site is unavailable.
Solution:
Check the app status in Microsoft 365. If you want to ignore the exception and avoid the impact on the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.
SP-CannotCreateSubsite
Issue:
A subsite encountered an error during restore with the following error code:
- SP-CannotCreateSubsite
Details:
Your tenant settings do not allow the creation of subsites, so the subsite cannot be restored.
Solution:
You must update the tenant settings to enable the creation of subsites and try to restore them again.
Follow the steps below to enable the creation of subsites at the tenant level:
-
Sign in to the SharePoint admin center with a Microsoft 365 SharePoint administrator role.
-
Click Settings on the left panel.
-
In the Settings page, scroll down to the bottom and click classic settings page.
-
In the classic Settings page, find the Subsite Creation field and select the Enable subsite creation for all sites option.
-
Click OK to save your changes.
SP-DiscoverFailed
Issue:
A list encountered an error during backup with the following error code:
- SP-DiscoverFailed
Details:
An error occurred while discovering the data during backup process.
Solution:
Verify whether the affected list is a hidden list that has been migrated from the SharePoint server (on-premises). If the list is no longer needed, consider deleting it to prevent future backup errors.
SP-FileBackupFailedDueToVirusScanner
Issue:
A file encountered an error during backup with the following error code:
- SP-FileBackupFailedDueToVirusScanner
Details:
SharePoint virus scanner detected invalid information or sensitive code in the file and prevented it from being downloaded.
Solution:
For the file with error, the site URL where the file resides is provided in the job report comment. You can navigate to the site to check whether the file can be manually downloaded from the website. Typically, this file cannot be downloaded in SharePoint either. You can check the file status in SharePoint.
To dismiss this error code, you can delete the file from SharePoint, or go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.
For more information on the error, refer to the Microsoft article: Built-in virus protection in SharePoint Online, OneDrive, and Microsoft Teams.
SP-LargeFileIssue
Issue:
A file encountered an error during backup with the following error code:
- SP-LargeFileIssue
Details:
The backup for this object failed due to a job process timeout. It will be automatically included in the next backup. If this error persists, contact support team for assistance.
If you want to ignore the error and avoid the impact on the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.
SP-OneNoteBackupFailed
Microsoft has updated its API, allowing OneNote section files to be protected. If you previously contacted AvePoint support to set the status of these OneNote files with errors to Skipped, you can now reach out to AvePoint support to enable their protection.
Issue:
A OneNote section file encountered an error during backup with the following error code:
- SP-OneNoteBackupFailed
Details:
The OneNote section file cannot be downloaded by the Microsoft API.
Solution:
You may find the OneNote section files that failed during backup can still be accessed and viewed through the OneNote client application or OneNote Online because the OneNote client application or the OneNote Online simply loads the page for you. However, Cloud Backup needs to download the entire section for backup.
For the failed section file, the site URL where the failed file resides is provided in the report comment. You can navigate to the site to check whether the file can be manually downloaded from the website. If you can’t download it either, try the following resolutions:
If you still want to back up this file, you can create a new section in your OneNote notebook, copy the pages from the corresponding section with exceptions to the new one, and then delete the original one to avoid exceptions. Then, try again in the next backup job.
Contact Microsoft support to check it out and share Microsoft’s feedback with us.
If you want to ignore the exception and avoid the impact on the job status, go to the AvePoint Cloud Backup for Microsoft 365 interface and navigate to Settings > Backup to skip the error by error code.
SP-PDFBackupFailedDueToIRM
Issue:
A PDF file encountered an error during backup with the following error code:
- SP-PDFBackupFailedDueToIRM
Details:
The PDF file is encrypted with non-SharePoint encryption, and the library it resides in has enabled IRM settings. Therefore, this PDF cannot be downloaded and backed up.
Solution:
You can remove the IRM settings of this library or move this file to a library without IRM settings enabled. After that, you can monitor the subsequent backup jobs for the backup status of this file.
SP-SiteLocked
Issue:
A site is skipped from the backup with the following error code:
- SP-SiteLocked
Details:
This site is locked or archived, inaccessible, and cannot be backed up.
Solution:
Please check the status of your site. If you want to back up this site, you must unlock or unarchive it first. It will be automatically included in the subsequent backup job. If you want to dismiss this error, you can remove this object from the container through the AvePoint Online Services > Auto discovery > Containers page.
SP-SiteNotExist
Issue:
The site was skipped from the backup with the following error code:
- SP-SiteNotExist
Details:
The site may have been removed from your Microsoft 365 environment.
Solution:
You can go to Auto Discovery in the AvePoint Online Services interface to rescan and update the site status. For detailed instructions, refer to Manage Scan Profiles.
SP-SiteReadOnly
Issue:
A site is skipped from the backup with the following error code:
- SP-SiteReadOnly
Details:
This site is read-only and cannot be backed up.
Solution:
Please check the status of your site. If you want to back up this site, you must unlock it and turn off Read-only first. It will be automatically included in the subsequent backup job. If you want to dismiss this error, you can remove this object from the container through the AvePoint Online Services > Auto discovery > Containers page.
SP-SkipBackupRecordingsFolder
Issue:
The Recordings folder that stores Teams meeting recordings was skipped from backup:
- SP-SkipBackupRecordingsFolder
Details:
The Back up the Recordings folder option in the Settings > Backup page is disabled. Therefore, the Recordings folder that stores the Teams meeting recordings has been excluded from backup. For details on the Recordings folder in OneDrive or SharePoint site, refer to the Microsoft article: Teams meeting recording and transcript storage and permissions in OneDrive and SharePoint.
If you want to back up the Recordings folder, go to Settings > Backup and then enable the Back up the Recordings folder option.
SP-WebPartNotExist
Issue:
An item encountered an error in the backup with the following error code:
- SP-WebPartNotExist
Details:
While backing up the item, the Web parts on the corresponding page may have errors.
Solution:
Check all Web parts on this page to see if they are working properly and try to fix them. Then, you can wait for the subsequent backup job and monitor the status.
If you need additional assistance, contact AvePoint support.
Teams-AccessDenied
Issue:
A team encountered an error during backup with the following error code:
- Teams-AccessDenied
Details:
The team owner/member which Cloud Backup for Microsoft 365 used to access the team through impersonation cannot access the team.
Solution:
Verify whether the user is still available. If this error persists, remove the user from the team and add them back to resolve the problem.
Refer to the link to add team members and the link to remove team members.
Teams-NoAvailableOwnerOrMember
Issue:
A team encountered an error during backup with the following error code:
- Teams-NoAvailableOwnerOrMember
Details:
The team does not have any owners or members, or no owners or members in the team have the Exchange Online license.
Solution:
If you want to protect the team, add a user to the team, and ensure at least one owner or member has been assigned an Exchange Online license.