#Backup and Restore

#Will the backup services survive if my tenant blocks access from the apps that don’t use modern authentication?

From the July 2022 release, all Cloud Backup services using service accounts support modern authentication. But if the service account has enabled the MFA, the modern authentication will not work, and we will use the classic authentication.

#How to remove the admin role from a service account or an authentication user of the delegated app?

To remove the administrator role of the service account from all OneDrive sites, download the script.

To remove the administrator role of the service account from all SharePoint sites, download the script.

To remove the user from all teams and groups, either as owner or member, download the script.

To remove the user from all apps, download the script.

To remove the user from all flows, download the script.

To remove the user from all workspaces, download the script.

#What can I do if I cannot find my backup data for channel files through a time-based restore wizard?

If your Team’s channel name is not in English, Dutch, Japanese, or German, you may encounter this problem. When you use the time-based restore wizard to browse a channel’s backup data (select a backup job to drill down to the backup data), you may find that no folders or files are displayed under the channel’s Files folder. This is because the index for channel backup data is recorded with channel names, but so far, only the backup data of the channels whose names are in English, Dutch, Japanese, and German can be mapped. You can contact the AvePoint Support team for assistance.

#What if my site collection URL has been updated after backup? (applicable for SharePoint Online sites, Microsoft 365 Groups team sites, and Teams team sites)

Cloud Backup will start full backup on this site collection if it is included in the backup scope. Moving forward, to recover the data from previous backups, you must perform an out-of-place restore to restore the backup of the old-URL site collection to the new-URL site collection.

If the site collection, in this case, is a Microsoft 365 Groups or Teams team site, Cloud Backup will also perform a full backup on this site, and the previous backup data of the site can only be restored via an out of place restore. For the object-based restore method, you can search for the backup data of the old-URL site via the keywords; for the Calendar mode (time-based) restore method, you can find the old-URL site from the backup jobs performed before the URL changes.

#What if my domain name has been changed after backup?

For Exchange Online mailboxes, Public Folders, Power Automate flows, Power Apps, and Power BI reports:

The domain name change will not affect the backup and restore process. Backups will continue as incremental backups. Whether a user searches for the old or new domain name in the restore page, the system will recognize both as the same object. All legacy backup data will be retained until it reaches the set retention period.

For SharePoint sites, Team/Group team site, and OneDrive:

If your Auto Discovery scan profile uses a domain name as the scan rule, you will need to update the scan rule for Auto Discovery. After the Auto Discovery scan job is finished, Cloud Backup for Microsoft 365 will run a full backup for the objects with new URLs. If the old URLs can still be accessed, the old URLs will be moved to the unprotected scope, and their backup data will be deleted on time; If the old URLs are no longer accessible, the backup data will only be deleted when it reaches the retention period.

#Where is the Wiki data stored and how do I restore it?

The wiki data is stored in a hidden list in the Teams team site named by ChannelID_wiki. To get the ID of the channel where the Wiki tab resides, sign into https://teams.microsoft.com, and click the channel where the Wiki tab resides. You can get the channel ID (threadId=) from the URL.

Microsoft Teams channel no longer supports Wiki tab. You can download your Wiki files from SharePoint or use Cloud Backup for Microsoft 365 to export the Wiki backup data.

#What if my Project Online site has been moved to the SharePoint Online site after backup? (same as Microsoft 365 Group to Team, SharePoint Online site to Group team site)

The objects in your tenant may be moved to another type after being backed up, such as the following cases in the table. The objects in these cases will continue to be protected by the service they are moved to, and Cloud Backup for Microsoft 365 will keep their previous backup data until the backup data reaches the retention date. They will not be regarded as objects moved to the unprotected scope for deletion.

From	To
Project Online sites	SharePoint Online sites
Microsoft 365 Group	Team
SharePoint Online site	Microsoft 365 Group team site

#Can Cloud Backup protect the mailboxes on Litigation Hold?

AvePoint Cloud Backup can protect mailboxes that are placed on Litigation Hold but cannot keep the Litigation Hold configuration for the mailboxes since that configuration needs to be configured in Exchange Admin, which is out of reach of Exchange Online backup and restore.

#I have a document that was shared with an external user. Does AvePoint Cloud Backup support restoring the external user and its permissions that were part of that document?

For an external user who has been added to your Microsoft Entra ID, the user’s permissions will be kept when the document that this user is shared with has been restored. Currently, if an external user has accessed the shared item, the restore job will restore this user and the user’s permission to access this item. If an external user has not yet accessed the item, the user’s permission will not be restored, and the external user can no longer use the previous sharing link to access the document.

#How do I perform term store-only restore?

You can choose the following solutions:

• If you want to restore the entire global term store data, perform the restore as follows:

  1. Select any site collection from the backup data and then select a useless or an empty site collection as the destination.

  2. Choose the Restore terms in both global term store and site term store option for the restore setting “How do you want to restore the Managed Metadata Service?”

  3. Use Skip as the conflict resolutions to perform a restore job.

  4. After the restore completes, you can delete the site collection from the destination.

• Currently, there is no method only to restore the entire site store only. You can use the following method as a workaround, but the objects with no conflicts will be restored to the destination as well. Perform the restore as follows:

  1. Select that site collection to restore.

  2. Choose the Restore terms in site term store only option for the restore setting “How do you want to restore the Managed Metadata Service?”

  3. Use Skip as the conflict resolutions to perform a restore job.

#How does Cloud Backup protect the OneNote notebooks?

Due to API limitations, Cloud Backup cannot protect the history versions of OneNote files.

#What will the exported Teams Chat messages be like?

We support exporting Teams Chat messages to an HTML file. For what the corresponding chat messages will be like in the exported HTML file, refer to the example below: