Home > Supported and Unsupported Data Types > Jira Service Management
Download this articleJira Service Management
Refer to the following table for the supported object types you can protect in Jira Service Management.
Project
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Details | Icon | Supported | Supported | N/A | Supported | |
| Details | Name | Supported | Supported | N/A | Supported | |
| Details | Space key | Supported | Supported | N/A | Supported | |
| Details | Template | Basic IT service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | IT service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | IT operations | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | General service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Human resources and people teams | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Finance service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Facilities service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Marketing service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Analystic service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Legal service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Sales service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Design service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | IT service management (Essentials) | Unsupported | Unsupported | N/A | Unsupported |
| Details | Team type | Customer service | Supported | Unsupported | N/A | Supported |
| Details | Team type | Finance | Supported | Unsupported | N/A | Supported |
| Details | Team type | Manufactoring | Supported | Unsupported | N/A | Supported |
| Details | Team type | Sales | Supported | Unsupported | N/A | Supported |
| Details | Team type | Research | Supported | Unsupported | N/A | Supported |
| Details | Team type | Design | Supported | Unsupported | N/A | Supported |
| Details | Team type | Legal | Supported | Unsupported | N/A | Supported |
| Details | Team type | Facilities | Supported | Unsupported | N/A | Supported |
| Details | Team type | Risk & Compliance | Supported | Unsupported | N/A | Supported |
| Details | Team type | Marketing | Supported | Unsupported | N/A | Supported |
| Details | Team type | Software development | Supported | Unsupported | N/A | Supported |
| Details | Team type | Procurement | Supported | Unsupported | N/A | Supported |
| Details | Team type | Information technology (IT) | Supported | Unsupported | N/A | Supported |
| Details | Team type | Data / Analytics | Supported | Unsupported | N/A | Supported |
| Details | Team type | Operations - business | Supported | Unsupported | N/A | Supported |
| Details | Team type | Human resources (HR) & People team | Supported | Unsupported | N/A | Supported |
| Details | Team type | Other | Supported | Unsupported | N/A | Supported |
| Details | URL | Supported | Supported | N/A | Supported | |
| Details | Category | None | Supported | Supported | N/A | Supported |
| Details | Category | Custom category | Supported | Supported | N/A | Supported |
| Details | Description | Supported | Supported | N/A | Supported | |
| Details | Space owner | Supported | Supported | N/A | Supported | |
| Details | Default assignee | Unassigned | Supported | Supported | N/A | Supported |
| Details | Default assignee | Space owner | Supported | Supported | N/A | Supported |
| Summary | Work type | Scheme_ID | Supported | Supported | N/A | Supported |
| Summary | Work type | Scheme_Name | Supported | Supported | N/A | Supported |
| Summary | Priorities | Scheme_Name | Supported | Supported | N/A | Supported |
| Summary | Priorities | Priorites | Supported | Supported | N/A | Supported |
| Summary | Priorities | Default priority | Supported | Supported | N/A | Supported |
| Summary | Workflows | Scheme_Name | Supported | Supported | N/A | Supported |
| Summary | Workflows | Workflow name | Supported | Unsupported | N/A | Supported |
| Summary | Screens | Scheme | Supported | Supported | N/A | Supported |
| Summary | Screens | Screen | Supported | Supported | N/A | Supported |
| Summary | Fields | Scheme | Supported | Supported | N/A | Supported |
| Summary | Fields | Field | Supported | Unsupported | N/A | Supported |
| Summary | Settings | Application links | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Settings | Jira mobile_Disable | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Settings | Jira mobile_Enable | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Settings | Connect | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Version | Release name | Supported | Supported | N/A | Supported |
| Summary | Version | Status | Supported | Supported | N/A | Supported |
| Summary | Version | Progress | Supported | Unsupported | N/A | Supported |
| Summary | Version | Start date | Supported | Supported | N/A | Supported |
| Summary | Version | Release date | Supported | Supported | N/A | Supported |
| Summary | Version | Description | Supported | Supported | N/A | Supported |
| Summary | Components | Name | Supported | Supported | N/A | Supported |
| Summary | Components | Description | Supported | Supported | N/A | Supported |
| Summary | Components | Component lead | Supported | Supported | N/A | Supported |
| Summary | Components | Default assignee_Space default | Supported | Supported | N/A | Supported |
| Summary | Components | Default assignee_Space owner | Supported | Supported | N/A | Supported |
| Summary | Components | Default assignee_Unassigned | Supported | Supported | N/A | Supported |
| Summary | Components | Issues | Supported | Supported | N/A | Supported |
| Summary | Roles | Supported | Supported | N/A | Supported | |
| Summary | Permissions | Scheme | Supported | Supported | N/A | Supported |
| Summary | Permissions | Work Items | Supported | Supported | N/A | Supported |
| Summary | Notifications | Scheme | Supported | Supported | N/A | Supported |
| Summary | Notifications | Supported | Supported | N/A | Supported | |
| Summary | Development tool | View permission | Supported | Supported | N/A | Supported |
| Summary | Development tool | Application | Supported | Unsupported | N/A | Supported |
| Features | Multi-space work | Disable | Supported | Unsupported | N/A | Supported |
| Features | Multi-space work | Enable | Supported | Unsupported | N/A | Supported |
| Features | Survey | Disable | Supported | Unsupported | N/A | Supported |
| Features | Survey | Enable | Supported | Unsupported | N/A | Supported |
| Features | Journeys | Disable | Supported | Unsupported | N/A | Supported |
| Features | Journeys | Enable | Supported | Unsupported | N/A | Supported |
| Features | Live chat | Disable | Supported | Unsupported | N/A | Supported |
| Features | Live chat | Enable | Supported | Unsupported | N/A | Supported |
| Features | Work categories | Disable | Supported | Unsupported | N/A | Supported |
| Features | Work categories | Enable | Supported | Unsupported | N/A | Supported |
| Features | Operations | Disable | Supported | Unsupported | N/A | Supported |
| Features | Operations | Enable | Supported | Unsupported | N/A | Supported |
| Features | Work item view | Disable | Supported | Unsupported | N/A | Supported |
| Features | Work item view | Enable | Supported | Unsupported | N/A | Supported |
| Features | Feature lab | Disable | Supported | Unsupported | N/A | Supported |
| Features | Feature lab | Enable | Supported | Unsupported | N/A | Supported |
| Access | People and access | Name | Supported | Supported | N/A | Supported |
| Access | People and access | Supported | Unsupported | N/A | Supported | |
| Access | People and access | Role_Administrator | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Agent | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Viewer | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Service desk customers | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Service desk team | Supported | Supported | N/A | Supported |
| Access | Space permission | Scheme | Supported | Supported | N/A | Supported |
| Access | Customer permissions | Channel access_Open | Supported | Unsupported | N/A | Supported |
| Access | Customer permissions | Channel access_Restricted | Unsupported | Unsupported | N/A | Unsupported |
| Access | Work item security | Work item security scheme | Supported | Supported | N/A | Supported |
| Access | Work item security | Security level | Supported | Supported | N/A | Supported |
| Access | Work item security | Description | Supported | Supported | N/A | Supported |
| Access | Work item security | Users / Groups / Project Roles | Supported | Unsupported | N/A | Supported |
| Request management_Request type | Name | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Description | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Icon | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Workflow | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Portal group | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Restriction | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Request type | Status | Incidents part | Supported | Unsupported | N/A | Supported |
| Request management_Request type | Status | Unassigned part | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Name | Supported | Supported | N/A | Supported | |
| Request management_Forms | Request type | Supported | Supported | N/A | Supported | |
| Request management_Forms | Last updated | Supported | Supported | N/A | Unsupported | |
| Request management_Forms | Restrictions | Off | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Restrictions | On | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Forms | Field | Type | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Display name | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Description | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Default response | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Linked Jira field | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Validation_Respose required_Checked | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Validation_Must match regex pattern | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Minimum characters/Words | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Maximum characters/Words | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | key | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Earliest date | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Latest date | Supported | Supported | N/A | Supported |
| Request management_Forms | Translate | language | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Forms | Settings | Locations_Attach to request types | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Keep this form open for edits | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Ignore all field validation on this form | Supported | Supported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Attach a PDF version of this form each time it‘s resubmitted | Supported | Supported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Lock this form once it‘s submitted so only admins can edit | Supported | Supported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Show this form as recommended when selecting from a list of existing forms | Supported | Unsupported | N/A | Supported |
| Request management_Workflow | Name | Supported | Unsupported | N/A | Supported | |
| Request management_Workflow | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Workflow | Status | Draft | Supported | Unsupported | N/A | Supported |
| Request management_Workflow | Status | Publish | Supported | Unsupported | N/A | Supported |
| Request management_Workflow | Workflow | Supported | Unsupported | N/A | Supported | |
| Request management_Queue | Name | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Queue | Priority group | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Queue | Filter | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Queue | Status | Queue part | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Queue | Status | Incident part | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Queue | Priority groups | Group name | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Queue | Priority groups | Queues count | Unsupported | Unsupported | N/A | Unsupported |
| Request management_SLAs(Service level agreements) | Name | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_SLAs(Service level agreements) | Count of goal | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_SLAs(Service level agreements) | Detail properties | Goals | Unsupported | Unsupported | N/A | Unsupported |
| Request management_SLAs(Service level agreements) | Detail properties | Conditions | Unsupported | Unsupported | N/A | Unsupported |
| Request management_SLAs(Service level agreements) | Detail properties | SLAs format display | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Collect satisfaction | Off | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Collect satisfaction | On | Supported | Unsupported | N/A | Supported | |
| Request management_Work item types | Name | Supported | Unsupported | N/A | Supported | |
| Request management_Work item types | Issue type for Scheme(Work type for scheme) | Supported | Unsupported | N/A | Supported | |
| Request management_Work item types | Work type | Name | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Description | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Workflow | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Field configuration | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Screen | Supported | Unsupported | N/A | Supported |
| Request management_Fields | Name scheme | Supported | Supported | N/A | Supported | |
| Request management_Fields | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Fields | Fields | Supported | Unsupported | N/A | Supported | |
| Request management_Screens | Name | Supported | Supported | N/A | Supported | |
| Request management_Screens | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Screens | Screen | Supported | Unsupported | N/A | Supported | |
| Automations | Automations | Rule | Unsupported | Unsupported | N/A | Unsupported |
| Automations | Automations | Audit log | Unsupported | Unsupported | N/A | Unsupported |
| Automations | Automations | Usage | Unsupported | Unsupported | N/A | Unsupported |
| Versions | Release | Name | Supported | Supported | N/A | Supported |
| Versions | Release | Status | Supported | Supported | N/A | Supported |
| Versions | Release | Progress | Supported | Unsupported | N/A | Supported |
| Versions | Release | Start date | Supported | Supported | N/A | Supported |
| Versions | Release | Release date | Supported | Supported | N/A | Supported |
| Versions | Release | Description | Supported | Supported | N/A | Supported |
| Components | Components | Name | Supported | Supported | N/A | Supported |
| Components | Components | Description | Supported | Supported | N/A | Supported |
| Components | Components | Component lead | Supported | Supported | N/A | Supported |
| Components | Components | Default assignee | Supported | Supported | N/A | Supported |
| Components | Components | Issues | Supported | Supported | N/A | Supported |
NOTE
Due to API limitation, when restoring team-managed projects, team-managed projects will be created with default access roles, priority schemes and features, request can only be restored with existing field and request type, and request type cannot be added during restoration.
Request
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Request type | Report a system problem | Supported | Supported | N/A | Supported | |
| Request type | Report a broken hardware | Supported | Supported | N/A | Supported | |
| Request type | Email request | Supported | Supported | N/A | Supported | |
| Request type | Fix an account problem | Supported | Supported | N/A | Supported | |
| Request type | Get IT help | Supported | Supported | N/A | Supported | |
| Request type | Onboard new employees | Supported | Supported | N/A | Supported | |
| Request type | Request a new account | Supported | Supported | N/A | Supported | |
| Request type | Request admin access | Supported | Supported | N/A | Supported | |
| Request type | Request new hardware | Supported | Supported | N/A | Supported | |
| Request type | Request new software | Supported | Supported | N/A | Supported | |
| Request type | Investigate a problem | Supported | Supported | N/A | Supported | |
| Request type | Custom request type | Supported | Supported | N/A | Supported | |
| Request properties | Raise request person | Supported | Supported | N/A | Supported | |
| Request properties | Summary | Supported | Supported | N/A | Supported | |
| Request properties | Description | Supported | Supported | N/A | Supported | |
| Request properties | Affected services | Supported | Supported | N/A | Supported | |
| Request properties | Investigation reason | Supported | Supported | N/A | Supported | |
| Request properties | Attachment_add on description | Supported | Supported | N/A | Supported | |
| Request properties | Attachment_add on attachment part | Supported | Supported | N/A | Supported | |
| Request properties | Urgency | Supported | Supported | N/A | Supported | |
| Request properties | Impact | Supported | Supported | N/A | Supported | |
| Request properties | Root cause | Supported | Supported | N/A | Supported | |
| Request properties | Workaround | Supported | Supported | N/A | Supported | |
| Request properties | Key ID | Supported | Supported | N/A | Unsupported | |
| Request properties | Actual start | Supported | Supported | N/A | Supported | |
| Request properties | Start date | Supported | Supported | N/A | Supported | |
| Request properties | Actual end | Supported | Supported | N/A | Supported | |
| Request properties | Story point estimate | Supported | Supported | N/A | Supported | |
| Request properties | Target end | Supported | Supported | N/A | Supported | |
| Request properties | Target start | Supported | Supported | N/A | Supported | |
| Request properties | Approvers | Supported | Supported | N/A | Supported | |
| Request properties | Change reason | Supported | Supported | N/A | Supported | |
| Request properties | Change risk | Supported | Supported | N/A | Supported | |
| Request properties | Change type | Supported | Supported | N/A | Supported | |
| Request properties | Impact | Supported | Supported | N/A | Supported | |
| Request properties | Pending reason | Supported | Supported | N/A | Supported | |
| Request properties | Severity | Supported | Supported | N/A | Supported | |
| Request properties | Affects versions | Supported | Supported | N/A | Supported | |
| Request properties | Components | Supported | Supported | N/A | Supported | |
| Request properties | Due date | Supported | Supported | N/A | Supported | |
| Request properties | Environment | Supported | Supported | N/A | Supported | |
| Request properties | Fix versions | Supported | Supported | N/A | Supported | |
| Request properties | Labels | Supported | Supported | N/A | Supported | |
| Request properties | Priority | Supported | Supported | N/A | Supported | |
| Request properties | Affected hardware | Supported | Supported | N/A | Supported | |
| Request properties | Urgency | Supported | Supported | N/A | Supported | |
| Request properties | Root cause | Supported | Supported | N/A | Supported | |
| Request properties | Linked work items | Supported | Supported | N/A | Supported | |
| Request properties | Comment | Content | Supported | Supported | N/A | Supported |
| Request properties | Comment | Attachment | Supported | Supported | N/A | Supported |
| Request properties | Comment | Reactions | Unsupported | Unsupported | N/A | Unsupported |
| Request properties | Subtasks | Supported | Supported | N/A | Supported | |
| Request properties | Status | Waiting for support | Supported | Supported | N/A | Supported |
| Request properties | Status | In progress | Supported | Supported | N/A | Supported |
| Request properties | Status | Escalated | Supported | Supported | N/A | Supported |
| Request properties | Status | Pending | Supported | Supported | N/A | Supported |
| Request properties | Status | Canceled | Supported | Supported | N/A | Supported |
| Request properties | Status | Resolved | Supported | Supported | N/A | Unsupported |
| Request properties | SLAs infor | Supported | Supported | N/A | Supported | |
| Request properties | Assets | Supported | Supported | N/A | Supported | |
| Request properties | Knowledge base | Supported | Supported | N/A | Supported | |
| Request properties | Reporter | Supported | Supported | N/A | Supported | |
| Request properties | Responders | Supported | Supported | N/A | Supported | |
| Request properties | Request type | Supported | Supported | N/A | Supported | |
| Request properties | Request language | Supported | Supported | N/A | Supported | |
| Request properties | Request participants | Supported | Supported | N/A | Supported | |
| Request properties | Development | Unsupported | Unsupported | N/A | Unsupported | |
| Request properties | Time tracking | Supported | Supported | N/A | Supported | |
| Request properties | Organizations | Supported | Supported | N/A | Supported | |
| Request properties | Team | Supported | Supported | N/A | Supported | |
| Request properties | Approver groups | Supported | Supported | N/A | Supported | |
| Request properties | Sprint | Supported | Supported | N/A | Supported | |
| Request properties | Assignee | Supported | Supported | N/A | Supported | |
| Request properties | Parent | Supported | Supported | N/A | Supported | |
| Request properties | Investigation reason | Supported | Supported | N/A | Supported | |
| Request properties | Original estimate | Supported | Supported | N/A | Supported | |
| Request properties | Automation | Unsupported | Unsupported | N/A | Unsupported | |
| Request properties | Created time | Supported | Supported | N/A | Unsupported | |
| Request properties | Updated time | Supported | Supported | N/A | Unsupported | |
| Request properties | Resolution time | Supported | Supported | N/A | Supported | |
| Request properties | Watchers | Supported | Supported | N/A | Supported | |
| Request properties | Voted | Supported | Supported | N/A | Unsupported | |
| Request properties | History | Supported | Supported | N/A | Supported | |
| Request properties | Work log | Supported | Supported | N/A | Supported | |
| Request properties | Attached forms | Supported | Supported | N/A | Supported |
Request type
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | N/A | Supported | |
| Properties | Description | Supported | Supported | N/A | Supported | |
| Properties | Icon | Supported | Supported | N/A | Supported | |
| Properties | Portal group | Hide from portal | Supported | Supported | N/A | Supported |
| Properties | Portal group | Comon request | Supported | Supported | N/A | Supported |
| Properties | Portal group | Computers | Supported | Supported | N/A | Supported |
| Properties | Portal group | Logins and accounts | Supported | Supported | N/A | Supported |
| Properties | Portal group | Applications | Supported | Supported | N/A | Supported |
| Properties | Portal group | Servers and Infrastructure | Supported | Supported | N/A | Supported |
| Properties | Work type | Task | Supported | Unsupported | N/A | Supported |
| Properties | Work type | [System] Service request | Supported | Supported | N/A | Supported |
| Properties | Work type | [System] Incident | Supported | Unsupported | N/A | Supported |
| Properties | Work type | [System] Service request with approvals | Supported | Supported | N/A | Supported |
| Properties | Workflow name | Supported | Unsupported | N/A | Supported | |
| Properties | No restrictions | Supported | Supported | N/A | Supported | |
| Properties | Has restrict | Supported | Supported | N/A | Unsupported | |
| Properties | Who can raise requests | Unsupported | Unsupported | N/A | Unsupported | |
| Properties | Who can view work items | Always use default security level | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Who can view work items | Use security level other than default | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Security level | Sensitive cases | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Security level | Service desk team | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Request form | Field | Supported | Supported | N/A | Supported |
| Properties | Request form | Attached form | Supported | Supported | N/A | Supported |
| Properties | Work item view | Request form | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Work item view | Description field | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Work item view | Context fields | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Work item view | Hidden when empty fields | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Workflow statuses | Name in Jira | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Workflow statuses | Name to show customer | Unsupported | Unsupported | N/A | Unsupported |
Organization
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | Supported | Supported | |
| Properties | Customer | Name | Supported | Supported | Supported | Supported |
| Properties | Customer | Supported | Supported | Supported | Supported | |
| Properties | Customer | Status | Supported | Unsupported | Supported | Supported |
| Properties | Email domain | Supported | Supported | Unsupported | Unsupported | |
| Properties | Open requests | Supported | Unsupported | Supported | Supported | |
| Properties | Closed requests | Supported | Unsupported | Supported | Supported |
Automation
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Rule details | Name | Supported | Supported | N/A | N/A | |
| Rule details | Status | Disable | Supported | Supported | N/A | N/A |
| Rule details | Status | Enable | Supported | Supported | N/A | N/A |
| Rule details | Description | Supported | Supported | N/A | N/A | |
| Rule details | Scope | Supported | Supported | N/A | N/A | |
| Rule details | Owner | Supported | Supported | N/A | N/A | |
| Rule details | Actor | Supported | Supported | N/A | N/A | |
| Rule details | Notify on error | E-mail rule owner once when rule starts failing after success | Supported | Supported | N/A | N/A |
| Rule details | Notify on error | E-mail rule owner every time this rule fails | Supported | Supported | N/A | N/A |
| Rule details | Notify on error | Don't notify | Supported | Supported | N/A | N/A |
| Rule details | Who can edit this rule | Private | Supported | Supported | N/A | N/A |
| Rule details | Who can edit this rule | Specific admins | Supported | Supported | N/A | N/A |
| Rule details | Who can edit this rule | All admins | Supported | Supported | N/A | N/A |
| Rule details | Check to allow other rule actions to trigger this rule | Checked | Supported | Supported | N/A | N/A |
| Rule details | Check to allow other rule actions to trigger this rule | Unchecked | Supported | Supported | N/A | N/A |
| Trigger | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Action | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Condition | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Branch | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Control | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A |
Attachment
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | N/A | Supported | |
| Properties | Size | Supported | Supported | N/A | Supported | |
| Properties | Content | Supported | Supported | N/A | Supported | |
| Properties | Attachment place | add on description | Supported | Supported | N/A | Supported |
| Properties | Attachment place | add on attachment part | Supported | Supported | N/A | Supported |
| Properties | Attachment place | add on comment | Supported | Supported | N/A | Supported |
| Properties | Attachment type | pnj | Supported | Supported | N/A | Supported |
| Properties | Attachment type | jpg | Supported | Supported | N/A | Supported |
| Properties | Attachment type | xlsx | Supported | Supported | N/A | Supported |
| Properties | Attachment type | doc | Supported | Supported | N/A | Supported |
| Properties | Attachment type | zip | Supported | Supported | N/A | Supported |
| Properties | Attachment type | gif | Supported | Supported | N/A | Supported |
| Properties | Attachment type | Supported | Supported | N/A | Supported | |
| Properties | Attachment type | txt | Supported | Supported | N/A | Supported |
| Properties | Attachment type | exe | Supported | Supported | N/A | Supported |
| Properties | Attachment type | pem | Supported | Supported | N/A | Supported |
Queue
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | N/A | N/A | |
| Properties | Priority group | Unsupported | Unsupported | N/A | N/A | |
| Properties | Filter by | Label | Supported | Supported | N/A | N/A |
| Properties | Filter by | Resolution | Supported | Supported | N/A | N/A |
| Properties | Filter by | Status | Supported | Supported | N/A | N/A |
| Properties | Filter by | Type | Supported | Supported | N/A | N/A |
| Properties | Filter by | [CHART] Date of First response | Supported | Supported | N/A | N/A |
| Properties | Filter by | [CHART] Time in status | Supported | Supported | N/A | N/A |
| Properties | Filter by | Actual end | Supported | Supported | N/A | N/A |
| Properties | Filter by | Actual start | Supported | Supported | N/A | N/A |
| Properties | Filter by | Affected hardware | Supported | Supported | N/A | N/A |
| Properties | Filter by | Affected services | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Affects version | Supported | Supported | N/A | N/A |
| Properties | Filter by | Approvals | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Approver groups | Supported | Supported | N/A | N/A |
| Properties | Filter by | Assignee | Supported | Supported | N/A | N/A |
| Properties | Filter by | Attachment | Supported | Supported | N/A | N/A |
| Properties | Filter by | Change reason | Supported | Supported | N/A | N/A |
| Properties | Filter by | Change risk | Supported | Supported | N/A | N/A |
| Properties | Filter by | Change type | Supported | Supported | N/A | N/A |
| Properties | Filter by | Comment | Supported | Supported | N/A | N/A |
| Properties | Filter by | Components | Supported | Supported | N/A | N/A |
| Properties | Filter by | Created | Supported | Supported | N/A | N/A |
| Properties | Filter by | Creator | Supported | Supported | N/A | N/A |
| Properties | Filter by | Description | Supported | Supported | N/A | N/A |
| Properties | Filter by | Design | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Development | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Due date | Supported | Supported | N/A | N/A |
| Properties | Filter by | Environment | Supported | Supported | N/A | N/A |
| Properties | Filter by | Fix versions | Supported | Supported | N/A | N/A |
| Properties | Filter by | Impacts | Supported | Supported | N/A | N/A |
| Properties | Filter by | Last viewed | Supported | Supported | N/A | N/A |
| Properties | Filter by | Linked issues | Supported | Supported | N/A | N/A |
| Properties | Filter by | Locked forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Open forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Organiztions | Supported | Supported | N/A | N/A |
| Properties | Filter by | Original estimate | Supported | Supported | N/A | N/A |
| Properties | Filter by | Parent | Supported | Supported | N/A | N/A |
| Properties | Filter by | Pending reason | Supported | Supported | N/A | N/A |
| Properties | Filter by | Priority | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Progress | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Project Category | Supported | Supported | N/A | N/A |
| Properties | Filter by | Remaining estimate | Supported | Supported | N/A | N/A |
| Properties | Filter by | Reporter | Supported | Supported | N/A | N/A |
| Properties | Filter by | Request language | Supported | Supported | N/A | N/A |
| Properties | Filter by | Request participants | Supported | Supported | N/A | N/A |
| Properties | Filter by | Request type | Supported | Supported | N/A | N/A |
| Properties | Filter by | Resolved | Supported | Supported | N/A | N/A |
| Properties | Filter by | Satisfaction | Supported | Supported | N/A | N/A |
| Properties | Filter by | Severity | Supported | Supported | N/A | N/A |
| Properties | Filter by | Start date | Supported | Supported | N/A | N/A |
| Properties | Filter by | Sprint | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Status Category | Supported | Supported | N/A | N/A |
| Properties | Filter by | Story point estimate | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Story points | Supported | Supported | N/A | N/A |
| Properties | Filter by | Submitted forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Summary | Supported | Supported | N/A | N/A |
| Properties | Filter by | Team | Supported | Supported | N/A | N/A |
| Properties | Filter by | Text | Supported | Supported | N/A | N/A |
| Properties | Filter by | Time spent | Supported | Supported | N/A | N/A |
| Properties | Filter by | Total forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Updated | Supported | Supported | N/A | N/A |
| Properties | Filter by | Urgency | Supported | Supported | N/A | N/A |
| Properties | Filter by | Votes | Supported | Supported | N/A | N/A |
| Properties | Filter by | Watchers | Supported | Supported | N/A | N/A |
| Properties | Filter by | Work category | Supported | Supported | N/A | N/A |
| Properties | Filter by | Work Ratio | Supported | Supported | N/A | N/A |
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