Home > Supported and Unsupported Data Types > Jira Service Management
Download this articleJira Service Management
Refer to the following table for the supported object types you can protect in Jira Service Management.
Project
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Details | Icon | Supported | Supported | N/A | Supported | |
| Details | Name | Supported | Supported | N/A | Supported | |
| Details | Space key | Supported | Supported | N/A | Supported | |
| Details | Template | Basic IT service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | IT service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | IT operations | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | General service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Human resources and people teams | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Finance service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Facilities service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Marketing service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Analystic service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Legal service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Sales service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | Design service management | Unsupported | Unsupported | N/A | Unsupported |
| Details | Template | IT service management (Essentials) | Unsupported | Unsupported | N/A | Unsupported |
| Details | Team type | Customer service | Supported | Unsupported | N/A | Supported |
| Details | Team type | Finance | Supported | Unsupported | N/A | Supported |
| Details | Team type | Manufactoring | Supported | Unsupported | N/A | Supported |
| Details | Team type | Sales | Supported | Unsupported | N/A | Supported |
| Details | Team type | Research | Supported | Unsupported | N/A | Supported |
| Details | Team type | Design | Supported | Unsupported | N/A | Supported |
| Details | Team type | Legal | Supported | Unsupported | N/A | Supported |
| Details | Team type | Facilities | Supported | Unsupported | N/A | Supported |
| Details | Team type | Risk & Compliance | Supported | Unsupported | N/A | Supported |
| Details | Team type | Marketing | Supported | Unsupported | N/A | Supported |
| Details | Team type | Software development | Supported | Unsupported | N/A | Supported |
| Details | Team type | Procurement | Supported | Unsupported | N/A | Supported |
| Details | Team type | Information technology (IT) | Supported | Unsupported | N/A | Supported |
| Details | Team type | Data / Analytics | Supported | Unsupported | N/A | Supported |
| Details | Team type | Operations - business | Supported | Unsupported | N/A | Supported |
| Details | Team type | Human resources (HR) & People team | Supported | Unsupported | N/A | Supported |
| Details | Team type | Other | Supported | Unsupported | N/A | Supported |
| Details | URL | Supported | Supported | N/A | Supported | |
| Details | Category | None | Supported | Supported | N/A | Supported |
| Details | Category | Custom category | Supported | Supported | N/A | Supported |
| Details | Description | Supported | Supported | N/A | Supported | |
| Details | Space owner | Supported | Supported | N/A | Supported | |
| Details | Default assignee | Unassigned | Supported | Supported | N/A | Supported |
| Details | Default assignee | Space owner | Supported | Supported | N/A | Supported |
| Summary | Work type | Scheme_ID | Supported | Supported | N/A | Supported |
| Summary | Work type | Scheme_Name | Supported | Supported | N/A | Supported |
| Summary | Priorities | Scheme_Name | Supported | Supported | N/A | Supported |
| Summary | Priorities | Priorites | Supported | Supported | N/A | Supported |
| Summary | Priorities | Default priority | Supported | Supported | N/A | Supported |
| Summary | Workflows | Scheme_Name | Supported | Supported | N/A | Supported |
| Summary | Workflows | Workflow name | Supported | Unsupported | N/A | Supported |
| Summary | Screens | Scheme | Supported | Supported | N/A | Supported |
| Summary | Screens | Screen | Supported | Supported | N/A | Supported |
| Summary | Fields | Scheme | Supported | Supported | N/A | Supported |
| Summary | Fields | Field | Supported | Unsupported | N/A | Supported |
| Summary | Settings | Application links | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Settings | Jira mobile_Disable | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Settings | Jira mobile_Enable | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Settings | Connect | Unsupported | Unsupported | N/A | Unsupported |
| Summary | Version | Release name | Supported | Supported | N/A | Supported |
| Summary | Version | Status | Supported | Supported | N/A | Supported |
| Summary | Version | Progress | Supported | Unsupported | N/A | Supported |
| Summary | Version | Start date | Supported | Supported | N/A | Supported |
| Summary | Version | Release date | Supported | Supported | N/A | Supported |
| Summary | Version | Description | Supported | Supported | N/A | Supported |
| Summary | Components | Name | Supported | Supported | N/A | Supported |
| Summary | Components | Description | Supported | Supported | N/A | Supported |
| Summary | Components | Component lead | Supported | Supported | N/A | Supported |
| Summary | Components | Default assignee_Space default | Supported | Supported | N/A | Supported |
| Summary | Components | Default assignee_Space owner | Supported | Supported | N/A | Supported |
| Summary | Components | Default assignee_Unassigned | Supported | Supported | N/A | Supported |
| Summary | Components | Issues | Supported | Supported | N/A | Supported |
| Summary | Roles | Supported | Supported | N/A | Supported | |
| Summary | Permissions | Scheme | Supported | Supported | N/A | Supported |
| Summary | Permissions | Work Items | Supported | Supported | N/A | Supported |
| Summary | Notifications | Scheme | Supported | Supported | N/A | Supported |
| Summary | Notifications | Supported | Supported | N/A | Supported | |
| Summary | Development tool | View permission | Supported | Supported | N/A | Supported |
| Summary | Development tool | Application | Supported | Unsupported | N/A | Supported |
| Features | Multi-space work | Disable | Supported | Unsupported | N/A | Supported |
| Features | Multi-space work | Enable | Supported | Unsupported | N/A | Supported |
| Features | Survey | Disable | Supported | Unsupported | N/A | Supported |
| Features | Survey | Enable | Supported | Unsupported | N/A | Supported |
| Features | Journeys | Disable | Supported | Unsupported | N/A | Supported |
| Features | Journeys | Enable | Supported | Unsupported | N/A | Supported |
| Features | Live chat | Disable | Supported | Unsupported | N/A | Supported |
| Features | Live chat | Enable | Supported | Unsupported | N/A | Supported |
| Features | Work categories | Disable | Supported | Unsupported | N/A | Supported |
| Features | Work categories | Enable | Supported | Unsupported | N/A | Supported |
| Features | Operations | Disable | Supported | Unsupported | N/A | Supported |
| Features | Operations | Enable | Supported | Unsupported | N/A | Supported |
| Features | Work item view | Disable | Supported | Unsupported | N/A | Supported |
| Features | Work item view | Enable | Supported | Unsupported | N/A | Supported |
| Features | Feature lab | Disable | Supported | Unsupported | N/A | Supported |
| Features | Feature lab | Enable | Supported | Unsupported | N/A | Supported |
| Access | People and access | Name | Supported | Supported | N/A | Supported |
| Access | People and access | Supported | Unsupported | N/A | Supported | |
| Access | People and access | Role_Administrator | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Agent | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Viewer | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Service desk customers | Supported | Supported | N/A | Supported |
| Access | People and access | Role_Service desk team | Supported | Supported | N/A | Supported |
| Access | Space permission | Scheme | Supported | Supported | N/A | Supported |
| Access | Customer permissions | Channel access_Open | Supported | Unsupported | N/A | Supported |
| Access | Customer permissions | Channel access_Restricted | Unsupported | Unsupported | N/A | Unsupported |
| Access | Work item security | Work item security scheme | Supported | Supported | N/A | Supported |
| Access | Work item security | Security level | Supported | Supported | N/A | Supported |
| Access | Work item security | Description | Supported | Supported | N/A | Supported |
| Access | Work item security | Users / Groups / Project Roles | Supported | Unsupported | N/A | Supported |
| Request management_Request type | Name | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Description | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Icon | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Workflow | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Portal group | Supported | Unsupported | N/A | Supported | |
| Request management_Request type | Restriction | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Request type | Status | Incidents part | Supported | Unsupported | N/A | Supported |
| Request management_Request type | Status | Unassigned part | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Name | Supported | Supported | N/A | Supported | |
| Request management_Forms | Request type | Supported | Supported | N/A | Supported | |
| Request management_Forms | Last updated | Supported | Supported | N/A | Unsupported | |
| Request management_Forms | Restrictions | Off | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Restrictions | On | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Forms | Field | Type | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Display name | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Description | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Default response | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Linked Jira field | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Validation_Respose required_Checked | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Validation_Must match regex pattern | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Minimum characters/Words | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Maximum characters/Words | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | key | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Earliest date | Supported | Supported | N/A | Supported |
| Request management_Forms | Field | Latest date | Supported | Supported | N/A | Supported |
| Request management_Forms | Translate | language | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Forms | Settings | Locations_Attach to request types | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Keep this form open for edits | Supported | Unsupported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Ignore all field validation on this form | Supported | Supported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Attach a PDF version of this form each time it‘s resubmitted | Supported | Supported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Lock this form once it‘s submitted so only admins can edit | Supported | Supported | N/A | Supported |
| Request management_Forms | Settings | Preferences_Show this form as recommended when selecting from a list of existing forms | Supported | Unsupported | N/A | Supported |
| Request management_Workflow | Name | Supported | Unsupported | N/A | Supported | |
| Request management_Workflow | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Workflow | Status | Draft | Supported | Unsupported | N/A | Supported |
| Request management_Workflow | Status | Publish | Supported | Unsupported | N/A | Supported |
| Request management_Workflow | Workflow | Supported | Unsupported | N/A | Supported | |
| Request management_Queue | Name | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Queue | Priority group | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Queue | Filter | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Queue | Status | Queue part | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Queue | Status | Incident part | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Queue | Priority groups | Group name | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Queue | Priority groups | Queues count | Unsupported | Unsupported | N/A | Unsupported |
| Request management_SLAs(Service level agreements) | Name | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_SLAs(Service level agreements) | Count of goal | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_SLAs(Service level agreements) | Detail properties | Goals | Unsupported | Unsupported | N/A | Unsupported |
| Request management_SLAs(Service level agreements) | Detail properties | Conditions | Unsupported | Unsupported | N/A | Unsupported |
| Request management_SLAs(Service level agreements) | Detail properties | SLAs format display | Unsupported | Unsupported | N/A | Unsupported |
| Request management_Collect satisfaction | Off | Unsupported | Unsupported | N/A | Unsupported | |
| Request management_Collect satisfaction | On | Supported | Unsupported | N/A | Supported | |
| Request management_Work item types | Name | Supported | Unsupported | N/A | Supported | |
| Request management_Work item types | Issue type for Scheme(Work type for scheme) | Supported | Unsupported | N/A | Supported | |
| Request management_Work item types | Work type | Name | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Description | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Workflow | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Field configuration | Supported | Unsupported | N/A | Supported |
| Request management_Work item types | Work type | Screen | Supported | Unsupported | N/A | Supported |
| Request management_Fields | Name scheme | Supported | Supported | N/A | Supported | |
| Request management_Fields | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Fields | Fields | Supported | Unsupported | N/A | Supported | |
| Request management_Screens | Name | Supported | Supported | N/A | Supported | |
| Request management_Screens | Work type | Supported | Unsupported | N/A | Supported | |
| Request management_Screens | Screen | Supported | Unsupported | N/A | Supported | |
| Automations | Automations | Rule | Unsupported | Unsupported | N/A | Unsupported |
| Automations | Automations | Audit log | Unsupported | Unsupported | N/A | Unsupported |
| Automations | Automations | Usage | Unsupported | Unsupported | N/A | Unsupported |
| Versions | Release | Name | Supported | Supported | N/A | Supported |
| Versions | Release | Status | Supported | Supported | N/A | Supported |
| Versions | Release | Progress | Supported | Unsupported | N/A | Supported |
| Versions | Release | Start date | Supported | Supported | N/A | Supported |
| Versions | Release | Release date | Supported | Supported | N/A | Supported |
| Versions | Release | Description | Supported | Supported | N/A | Supported |
| Components | Components | Name | Supported | Supported | N/A | Supported |
| Components | Components | Description | Supported | Supported | N/A | Supported |
| Components | Components | Component lead | Supported | Supported | N/A | Supported |
| Components | Components | Default assignee | Supported | Supported | N/A | Supported |
| Components | Components | Issues | Supported | Supported | N/A | Supported |
Request
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Request type | Report a system problem | Supported | Supported | N/A | Supported | |
| Request type | Report a broken hardware | Supported | Supported | N/A | Supported | |
| Request type | Email request | Supported | Supported | N/A | Supported | |
| Request type | Fix an account problem | Supported | Supported | N/A | Supported | |
| Request type | Get IT help | Supported | Supported | N/A | Supported | |
| Request type | Onboard new employees | Supported | Supported | N/A | Supported | |
| Request type | Request a new account | Supported | Supported | N/A | Supported | |
| Request type | Request admin access | Supported | Supported | N/A | Supported | |
| Request type | Request new hardware | Supported | Supported | N/A | Supported | |
| Request type | Request new software | Supported | Supported | N/A | Supported | |
| Request type | Investigate a problem | Supported | Supported | N/A | Supported | |
| Request type | Custom request type | Supported | Supported | N/A | Supported | |
| Request properties | Raise request person | Supported | Supported | N/A | Supported | |
| Request properties | Summary | Supported | Supported | N/A | Supported | |
| Request properties | Description | Supported | Supported | N/A | Supported | |
| Request properties | Affected services | Supported | Supported | N/A | Supported | |
| Request properties | Investigation reason | Supported | Supported | N/A | Supported | |
| Request properties | Attachment_add on description | Supported | Supported | N/A | Supported | |
| Request properties | Attachment_add on attachment part | Supported | Supported | N/A | Supported | |
| Request properties | Urgency | Supported | Supported | N/A | Supported | |
| Request properties | Impact | Supported | Supported | N/A | Supported | |
| Request properties | Root cause | Supported | Supported | N/A | Supported | |
| Request properties | Workaround | Supported | Supported | N/A | Supported | |
| Request properties | Key ID | Supported | Supported | N/A | Unsupported | |
| Request properties | Actual start | Supported | Supported | N/A | Supported | |
| Request properties | Start date | Supported | Supported | N/A | Supported | |
| Request properties | Actual end | Supported | Supported | N/A | Supported | |
| Request properties | Story point estimate | Supported | Supported | N/A | Supported | |
| Request properties | Target end | Supported | Supported | N/A | Supported | |
| Request properties | Target start | Supported | Supported | N/A | Supported | |
| Request properties | Approvers | Supported | Supported | N/A | Supported | |
| Request properties | Change reason | Supported | Supported | N/A | Supported | |
| Request properties | Change risk | Supported | Supported | N/A | Supported | |
| Request properties | Change type | Supported | Supported | N/A | Supported | |
| Request properties | Impact | Supported | Supported | N/A | Supported | |
| Request properties | Pending reason | Supported | Supported | N/A | Supported | |
| Request properties | Severity | Supported | Supported | N/A | Supported | |
| Request properties | Affects versions | Supported | Supported | N/A | Supported | |
| Request properties | Components | Supported | Supported | N/A | Supported | |
| Request properties | Due date | Supported | Supported | N/A | Supported | |
| Request properties | Environment | Supported | Supported | N/A | Supported | |
| Request properties | Fix versions | Supported | Supported | N/A | Supported | |
| Request properties | Labels | Supported | Supported | N/A | Supported | |
| Request properties | Priority | Supported | Supported | N/A | Supported | |
| Request properties | Affected hardware | Supported | Supported | N/A | Supported | |
| Request properties | Urgency | Supported | Supported | N/A | Supported | |
| Request properties | Root cause | Supported | Supported | N/A | Supported | |
| Request properties | Linked work items | Supported | Supported | N/A | Supported | |
| Request properties | Comment | Content | Supported | Supported | N/A | Supported |
| Request properties | Comment | Attachment | Supported | Supported | N/A | Supported |
| Request properties | Comment | Reactions | Unsupported | Unsupported | N/A | Unsupported |
| Request properties | Subtasks | Supported | Supported | N/A | Supported | |
| Request properties | Status | Waiting for support | Supported | Supported | N/A | Supported |
| Request properties | Status | In progress | Supported | Supported | N/A | Supported |
| Request properties | Status | Escalated | Supported | Supported | N/A | Supported |
| Request properties | Status | Pending | Supported | Supported | N/A | Supported |
| Request properties | Status | Canceled | Supported | Supported | N/A | Supported |
| Request properties | Status | Resolved | Supported | Supported | N/A | Unsupported |
| Request properties | SLAs infor | Supported | Supported | N/A | Supported | |
| Request properties | Assets | Supported | Supported | N/A | Supported | |
| Request properties | Knowledge base | Supported | Supported | N/A | Supported | |
| Request properties | Reporter | Supported | Supported | N/A | Supported | |
| Request properties | Responders | Supported | Supported | N/A | Supported | |
| Request properties | Request type | Supported | Supported | N/A | Supported | |
| Request properties | Request language | Supported | Supported | N/A | Supported | |
| Request properties | Request participants | Supported | Supported | N/A | Supported | |
| Request properties | Development | Unsupported | Unsupported | N/A | Unsupported | |
| Request properties | Time tracking | Supported | Supported | N/A | Supported | |
| Request properties | Organizations | Supported | Supported | N/A | Supported | |
| Request properties | Team | Supported | Supported | N/A | Supported | |
| Request properties | Approver groups | Supported | Supported | N/A | Supported | |
| Request properties | Sprint | Supported | Supported | N/A | Supported | |
| Request properties | Assignee | Supported | Supported | N/A | Supported | |
| Request properties | Parent | Supported | Supported | N/A | Supported | |
| Request properties | Investigation reason | Supported | Supported | N/A | Supported | |
| Request properties | Original estimate | Supported | Supported | N/A | Supported | |
| Request properties | Automation | Unsupported | Unsupported | N/A | Unsupported | |
| Request properties | Created time | Supported | Supported | N/A | Unsupported | |
| Request properties | Updated time | Supported | Supported | N/A | Unsupported | |
| Request properties | Resolution time | Supported | Supported | N/A | Supported | |
| Request properties | Watchers | Supported | Supported | N/A | Supported | |
| Request properties | Voted | Supported | Supported | N/A | Unsupported | |
| Request properties | History | Supported | Supported | N/A | Supported | |
| Request properties | Work log | Supported | Supported | N/A | Supported | |
| Request properties | Attached forms | Supported | Supported | N/A | Supported |
Request type
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | N/A | Supported | |
| Properties | Description | Supported | Supported | N/A | Supported | |
| Properties | Icon | Supported | Supported | N/A | Supported | |
| Properties | Portal group | Hide from portal | Supported | Supported | N/A | Supported |
| Properties | Portal group | Comon request | Supported | Supported | N/A | Supported |
| Properties | Portal group | Computers | Supported | Supported | N/A | Supported |
| Properties | Portal group | Logins and accounts | Supported | Supported | N/A | Supported |
| Properties | Portal group | Applications | Supported | Supported | N/A | Supported |
| Properties | Portal group | Servers and Infrastructure | Supported | Supported | N/A | Supported |
| Properties | Work type | Task | Supported | Unsupported | N/A | Supported |
| Properties | Work type | [System] Service request | Supported | Supported | N/A | Supported |
| Properties | Work type | [System] Incident | Supported | Unsupported | N/A | Supported |
| Properties | Work type | [System] Service request with approvals | Supported | Supported | N/A | Supported |
| Properties | Workflow name | Supported | Unsupported | N/A | Supported | |
| Properties | No restrictions | Supported | Supported | N/A | Supported | |
| Properties | Has restrict | Supported | Supported | N/A | Unsupported | |
| Properties | Who can raise requests | Unsupported | Unsupported | N/A | Unsupported | |
| Properties | Who can view work items | Always use default security level | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Who can view work items | Use security level other than default | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Security level | Sensitive cases | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Security level | Service desk team | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Request form | Field | Supported | Supported | N/A | Supported |
| Properties | Request form | Attached form | Supported | Supported | N/A | Supported |
| Properties | Work item view | Request form | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Work item view | Description field | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Work item view | Context fields | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Work item view | Hidden when empty fields | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Workflow statuses | Name in Jira | Unsupported | Unsupported | N/A | Unsupported |
| Properties | Workflow statuses | Name to show customer | Unsupported | Unsupported | N/A | Unsupported |
Organization
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | Supported | Supported | |
| Properties | Customer | Name | Supported | Supported | Supported | Supported |
| Properties | Customer | Supported | Supported | Supported | Supported | |
| Properties | Customer | Status | Supported | Unsupported | Supported | Supported |
| Properties | Email domain | Supported | Supported | Unsupported | Unsupported | |
| Properties | Open requests | Supported | Unsupported | Supported | Supported | |
| Properties | Closed requests | Supported | Unsupported | Supported | Supported |
Automation
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Rule details | Name | Supported | Supported | N/A | N/A | |
| Rule details | Status | Disable | Supported | Supported | N/A | N/A |
| Rule details | Status | Enable | Supported | Supported | N/A | N/A |
| Rule details | Description | Supported | Supported | N/A | N/A | |
| Rule details | Scope | Supported | Supported | N/A | N/A | |
| Rule details | Owner | Supported | Supported | N/A | N/A | |
| Rule details | Actor | Supported | Supported | N/A | N/A | |
| Rule details | Notify on error | E-mail rule owner once when rule starts failing after success | Supported | Supported | N/A | N/A |
| Rule details | Notify on error | E-mail rule owner every time this rule fails | Supported | Supported | N/A | N/A |
| Rule details | Notify on error | Don't notify | Supported | Supported | N/A | N/A |
| Rule details | Who can edit this rule | Private | Supported | Supported | N/A | N/A |
| Rule details | Who can edit this rule | Specific admins | Supported | Supported | N/A | N/A |
| Rule details | Who can edit this rule | All admins | Supported | Supported | N/A | N/A |
| Rule details | Check to allow other rule actions to trigger this rule | Checked | Supported | Supported | N/A | N/A |
| Rule details | Check to allow other rule actions to trigger this rule | Unchecked | Supported | Supported | N/A | N/A |
| Trigger | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Action | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Condition | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Branch | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A | |
| Control | Check to allow other rule actions to trigger this rule | Supported | Supported | N/A | N/A |
Attachment
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | N/A | Supported | |
| Properties | Size | Supported | Supported | N/A | Supported | |
| Properties | Content | Supported | Supported | N/A | Supported | |
| Properties | Attachment place | add on description | Supported | Supported | N/A | Supported |
| Properties | Attachment place | add on attachment part | Supported | Supported | N/A | Supported |
| Properties | Attachment place | add on comment | Supported | Supported | N/A | Supported |
| Properties | Attachment type | pnj | Supported | Supported | N/A | Supported |
| Properties | Attachment type | jpg | Supported | Supported | N/A | Supported |
| Properties | Attachment type | xlsx | Supported | Supported | N/A | Supported |
| Properties | Attachment type | doc | Supported | Supported | N/A | Supported |
| Properties | Attachment type | zip | Supported | Supported | N/A | Supported |
| Properties | Attachment type | gif | Supported | Supported | N/A | Supported |
| Properties | Attachment type | Supported | Supported | N/A | Supported | |
| Properties | Attachment type | txt | Supported | Supported | N/A | Supported |
| Properties | Attachment type | exe | Supported | Supported | N/A | Supported |
| Properties | Attachment type | pem | Supported | Supported | N/A | Supported |
Queue
| Data Types | Sub Data Types | Sub Data Types | Backup | Export | Restore-Merge | Restore-Create new |
|---|---|---|---|---|---|---|
| Properties | Name | Supported | Supported | N/A | N/A | |
| Properties | Priority group | Unsupported | Unsupported | N/A | N/A | |
| Properties | Filter by | Label | Supported | Supported | N/A | N/A |
| Properties | Filter by | Resolution | Supported | Supported | N/A | N/A |
| Properties | Filter by | Status | Supported | Supported | N/A | N/A |
| Properties | Filter by | Type | Supported | Supported | N/A | N/A |
| Properties | Filter by | [CHART] Date of First response | Supported | Supported | N/A | N/A |
| Properties | Filter by | [CHART] Time in status | Supported | Supported | N/A | N/A |
| Properties | Filter by | Actual end | Supported | Supported | N/A | N/A |
| Properties | Filter by | Actual start | Supported | Supported | N/A | N/A |
| Properties | Filter by | Affected hardware | Supported | Supported | N/A | N/A |
| Properties | Filter by | Affected services | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Affects version | Supported | Supported | N/A | N/A |
| Properties | Filter by | Approvals | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Approver groups | Supported | Supported | N/A | N/A |
| Properties | Filter by | Assignee | Supported | Supported | N/A | N/A |
| Properties | Filter by | Attachment | Supported | Supported | N/A | N/A |
| Properties | Filter by | Change reason | Supported | Supported | N/A | N/A |
| Properties | Filter by | Change risk | Supported | Supported | N/A | N/A |
| Properties | Filter by | Change type | Supported | Supported | N/A | N/A |
| Properties | Filter by | Comment | Supported | Supported | N/A | N/A |
| Properties | Filter by | Components | Supported | Supported | N/A | N/A |
| Properties | Filter by | Created | Supported | Supported | N/A | N/A |
| Properties | Filter by | Creator | Supported | Supported | N/A | N/A |
| Properties | Filter by | Description | Supported | Supported | N/A | N/A |
| Properties | Filter by | Design | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Development | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Due date | Supported | Supported | N/A | N/A |
| Properties | Filter by | Environment | Supported | Supported | N/A | N/A |
| Properties | Filter by | Fix versions | Supported | Supported | N/A | N/A |
| Properties | Filter by | Impacts | Supported | Supported | N/A | N/A |
| Properties | Filter by | Last viewed | Supported | Supported | N/A | N/A |
| Properties | Filter by | Linked issues | Supported | Supported | N/A | N/A |
| Properties | Filter by | Locked forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Open forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Organiztions | Supported | Supported | N/A | N/A |
| Properties | Filter by | Original estimate | Supported | Supported | N/A | N/A |
| Properties | Filter by | Parent | Supported | Supported | N/A | N/A |
| Properties | Filter by | Pending reason | Supported | Supported | N/A | N/A |
| Properties | Filter by | Priority | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Progress | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Project Category | Supported | Supported | N/A | N/A |
| Properties | Filter by | Remaining estimate | Supported | Supported | N/A | N/A |
| Properties | Filter by | Reporter | Supported | Supported | N/A | N/A |
| Properties | Filter by | Request language | Supported | Supported | N/A | N/A |
| Properties | Filter by | Request participants | Supported | Supported | N/A | N/A |
| Properties | Filter by | Request type | Supported | Supported | N/A | N/A |
| Properties | Filter by | Resolved | Supported | Supported | N/A | N/A |
| Properties | Filter by | Satisfaction | Supported | Supported | N/A | N/A |
| Properties | Filter by | Severity | Supported | Supported | N/A | N/A |
| Properties | Filter by | Start date | Supported | Supported | N/A | N/A |
| Properties | Filter by | Sprint | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Status Category | Supported | Supported | N/A | N/A |
| Properties | Filter by | Story point estimate | Unsupported | Unsupported | N/A | N/A |
| Properties | Filter by | Story points | Supported | Supported | N/A | N/A |
| Properties | Filter by | Submitted forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Summary | Supported | Supported | N/A | N/A |
| Properties | Filter by | Team | Supported | Supported | N/A | N/A |
| Properties | Filter by | Text | Supported | Supported | N/A | N/A |
| Properties | Filter by | Time spent | Supported | Supported | N/A | N/A |
| Properties | Filter by | Total forms | Supported | Supported | N/A | N/A |
| Properties | Filter by | Updated | Supported | Supported | N/A | N/A |
| Properties | Filter by | Urgency | Supported | Supported | N/A | N/A |
| Properties | Filter by | Votes | Supported | Supported | N/A | N/A |
| Properties | Filter by | Watchers | Supported | Supported | N/A | N/A |
| Properties | Filter by | Work category | Supported | Supported | N/A | N/A |
| Properties | Filter by | Work Ratio | Supported | Supported | N/A | N/A |
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