#ServiceNow (Private Preview)

The ServiceNow service is currently in private preview. If you want to try this service, contact your AvePoint representative for assistance.

To restore ServiceNow ITSM data, follow the steps below:

1. Go to the Application resilience page.

2. Click Restore on the ServiceNow ITSM service tile.

3. On the Restore page, click the Filter button to apply data type and other relevant filters to find the data you want to restore.

4. Select the data you want to restore, select a corresponding recovery point from the drop-down list, and then click the Restore button.

5. In the View properties step, view the information of the restore objects and then click Next.

6. In the Restore options step, select how to handle conflicts during restoration and then click Next.

   • Skip - Destination data will be retained, and the backup data will be ignored.

   • Merge - Source and destination data will merge at the field level. For lists or relationships (like group memberships), both sources are combined. For single fields where values conflict, the backup data overwrites the destination.

7. In the Overview step, review the restoration and click Restore to run the restore job. The restored object name will be updated to include the suffix: Restore_at_restore_time.