#OneDrive

Based on your scenario, refer to the instructions in the following sections.

#Recover Archived OneDrive Data from Cloud Archiving / AvePoint Opus

To restore or export an archived file by clicking a stub, follow the instructions below:

1. Go to your OneDrive and click the stub of an archived file. A stub can be one of the following file types:

   NOTE

   You can only recover files archived from your own OneDrive. If you click the stub of a file archived from another user’s OneDrive, the ReCenter restore page will not be available to you.

   • .url file – Click the file name to open the restore page of ReCenter in a new tab.

   • .aspx file – Click the file name to open the page for accessing ReCenter, and click the restore link.

     

   • .html file – Click the file name to open the page for accessing ReCenter, and right-click the restore link to open the restore page in a new tab.

     

   • .txt file – Click the file name to open the page for accessing ReCenter. Ctrl + click the restore link to open the restore page in a new tab.

     

2. On the restore page of ReCenter, you can click Export to export and download the file to a local path. To restore archived data, refer to the instructions below based on your scenario:

   • To restore archived data from Cloud Archiving, click Restore to restore the file to its original location. Note that your administrator in Cloud Archiving can customize the look of the restore page.

     

   • To restore archived data from AvePoint Opus, refer to the following steps:

     1. Click Restore and select to restore the file to its original location or a different stub location.

        • If you select Restore to original location, jump to Step 3.

        • If you select Restore to another location, the Restore to another location panel appears.

          

     2. In the Restore to another location panel, you can select a destination from existing stub locations for this file. If the stub location you desired is not listed, select the other option and enter the stub location you want to restore the file to. You can find the stub file in SharePoint and go to Details > Path to copy the path.

        NOTE

        Administrators can control whether users are allowed to restore stub files to another location and configure if users can choose or manually input a destination location in the Restore settings of AvePoint Opus.

        

     3. Click Restore to restore the file.

3. Follow the instructions below to check the restored file or download the exported file.

   • After the restore job completes, you can go to the file location by clicking Take me there or clicking the URL on the page.

     

     NOTE

     • A stub will be removed after the file is successfully restored.
     • Both content and security of the file will be restored.
     • By default, sharing links for the content won’t be restored. Administrators can go to End-user Restore Settings in Cloud Archiving to enable the restoration of sharing links.
     • If the administrator has disabled the option for end-users to restore data from the archives, the restore job will fail.
     • If a file with the same name already exists in the original location, a sequential number suffix (for example, _1) will be added to the name of the restored file.

   • After the export job is completed, follow the steps below to download the exported content:

     NOTE

     The exported content of a job will be available for download within 7 days. You can also go to Request history to Download content of an export job and Get a password to decrypt the downloaded content.

     

     1. Click Download content on the restore page.

        

     2. Once the content has been downloaded, the Get password page will appear. Click Copy to copy the password, and use the password to decrypt the downloaded content. You can also click Get password from the Download drop-down list to open this page.

        

4. Simple job reports are recorded in Request history where you can view job reports and download exported data. For more details, refer to View Request History and Download Exported Data.

#Recover Backup OneDrive Data from Cloud Backup for Microsoft 365

Go to the ReCenter portal, and follow the steps below to recover the backup data of OneDrive. You can now recover OneDrive content at both the folder level and the document level.

1. Click the OneDrive tile.

2. You can choose one of the following methods to find the data to restore. If you want to restore your departed employee’s data, click the My employee tab in the upper-right corner.

   • Search mode – Use the properties to search for backup data of OneDrive items. Refer to the steps below:

     1. Configure the following depending on whether you want to restore your own data or your departed employee’s data:

        • Restore your data – If you want to search for backup data by their document names, enter keywords in the search box.

        • Restore your departed employee’s data – Click the Employee field to select the employee. If you want to search for backup data by their document names, enter keywords in the search box.

          NOTE

          Administrators can control whether managers are allowed to restore employee OneDrive and Exchange Online data in ReCenter by configuring the End-user restore settings in Cloud Backup for Microsoft 365.

        If you want to narrow your document-level search by additional conditions, or perform folder-level restore, click Advanced to expand the search panel. Then select Document or Folder from the Level field for the items you want to find.

        • If you select Document, enter keywords for the document name in the Document name field. In the Folder name or location field, enter keywords for the folder name, or provide the folder location (example: folder name\subfolder name).

        • If you select Folder, enter keywords for the folder name in the Folder name field.

        Click Search to search for the backup data. If you want to reset the search conditions, click Reset.

     2. The search results are listed in the table below. A maximum of 2000 search results can be displayed.

        

        You can do the following:

        • By default, the items listed in the search results table are the latest backup data. If your desired items are not in the table and there is a message indicating that you can search for more backup data, click here in the message at the bottom of the table.

        • If you want to modify the search conditions, click the Advanced search button to expand the advanced search panel and configure the search conditions. You can click the Cancel button to clear the current search conditions.

        • Click the document name of a file to preview the file. In the preview window, use the buttons located in the upper-right corner to restore, download, or print for the file. When downloading the file, set a password. This password will be required to open the downloaded file.

          By default, the Generate public link button is not available in the preview window. Administrators can enable this option by navigating to the End-user restore settings in Cloud Backup for Microsoft. When generating a public link, set both an expiration date and a password to ensure security.

          The following file types are supported by the preview function: Word (DOC, DOCX, RTF, DOT, DOTX, and DOTM), Excel (XLS, XLSX, XLSB, XLT, XLTX, CSV, and TSV), PowerPoint (PPT, PPTX, PPS, POT, PPSX, PPTM, PPSM, POTX, and POTM), and PDF.

          NOTE

          Files that have sensitive labels with encrypted data, contain archived data, or exceed 10 MB in size cannot be previewed.

   • Tree mode – Browse and find the backup data of OneDrive items. The Tree mode can load all folders on the tree. The folders that were previously backed up but later deleted from Microsoft 365 are also included in the Tree mode. Refer to the steps below:

     1. Click Try using the tree mode to switch to the Tree mode.

     2. On the left side of the page, click your or your employee’s mailbox to display the folders in OneDrive backup data from the latest recovery point. Selecting a folder from the list will show its contents in the table on the right, along with any subfolders.

     3. In the search box, you can enter keywords to search for subfolders or documents in the current folder by name. The search results are listed on the right side of the page. Note that the search conditions you configure will automatically apply to the folder you select.

3. To select one or multiple items to be restored or exported, select the checkboxes next to the items. If you want to select all items, select the top checkbox next to Document name in the table.

   NOTE

   • Both content and security of the selected items will be restored.
   • Previous versions of files cannot be restored.
   • If the last modified time of the conflicting destination content is the same, the restore will be skipped; if the last modified time is different, the conflicting destination content will be kept, and the backup data of the conflicting content will be added to the destination with a sequential number suffix (for example, _1) added to the file name.
   • If two users have the same email address, for security concerns, ReCenter does not support one user in restoring the other user’s OneDrive backup data.
   • By default, sharing links for the content won’t be restored. When necessary, administrators can enable the restore of sharing links in Cloud Backup for Microsoft 365.

4. Click Restore to restore the selected items to their original locations, or click Export to export and download the selected items to a local path.

5. Once the restore/export job starts, you can go to Request history to view the progress of the job. In Request history, you can also view simple job reports and download exported data. For more details, refer to View Request History and Download Exported Data.