#Export an Encryption Key

This feature is only available for administrators of the AvePoint Online Services tenant. The Support account you invited for troubleshooting will not be able to access the page. To export the encryption key, navigate to Settings > Security > Encryption key.

By default, this page is not available to the users who are using default storage hosted by AvePoint. You can contact the Support Team to enable this feature if needed.

Backup data generated by AvePoint Cloud Backup is encrypted. If you use the Data Export Service, you need an encryption key to convert the backup data into a readable file format. Be sure to export the encryption key before you stop using the product, because you will no longer be able to sign in to the Cloud Backup interface after your subscription ends.

If you only want to export a small set of backup data to plain file format, use the Data Export feature. For details, refer to Data Export.

Before generating encryption keys, you should first set a password for encryption keys and click the Apply button to apply the password. The password is used to access the encryption keys in the standalone tool. For details, refer to Cloud Backup for Salesforce® Standalone Tool.

To generate and download the encryption key, click the Generate button to generate the key, and then click Download to download the ZIP file and save it to your local computer.

If you have performed backups or updated the password after the last time you generated the key, click Regenerate to regenerate the key for the updated backup data and download the file again.