Known Issues

Known Issues	Identified in Version
The total record count for inactive data analysis report cannot provide real-time updates due to Salesforce API limitations.	August 2025
On the Archive policies page, the Salesforce data displayed in the Top 5 objects with the most archived data chart does not update in real time because of API limitations.	April 2025
When you make changes on the UserAppMenuItem objects in Salesforce and then compare the backups before and after the changes, in the compare job results, the changed UserAppMenuItem objects are displayed under the Add column.Root cause: The UserAppMenuItem objects do not have the LastModifiedDate, CreatedDate, and SystemModstamp fields to compare, and the changed UserAppMenuItem objects are regarded as newly added objects.	1.3.9
When you start a restore job when a backup job is running for the same organization, and no prompt appears, the restore job has been skipped.	1.2.0
After a deleted document is restored, the Document Unique Name property is changed to a string of random characters.	1.0.0
After a deleted case is restored, the restored case number is changed to a new case number.	1.0.0
Several backed up object types may not be able to be restored due to API limitations. For more information, refer to the help section in the DocAve Backup for Salesforce® interface.	1.0.0

#Known Issues