#About Cloud Management Administrator Module

Administrator is one module of AvePoint Cloud Management. Administrator enables organizations to manage SharePoint permissions, maintain site infrastructure, and enforce governance policies across Microsoft 365 environments. Administrator allows you to easily change settings, configurations, and permissions at any SharePoint object level and enables you to create and enforce governance and organizational policies.

Administrator’s security control features enable you to detect and repair security issues. You can clone permissions, grant and search permissions (including temporary permissions), create SharePoint groups, export and edit security groups, break inheritance for selected node or sub-nodes, view and manage Site Collection Administrators, view and manage site collection permission levels, and import configuration files into SharePoint.

Administrator’s management control features enable you to detect and repair configuration issues. You can create new SharePoint Online sites or site collections, manage site collection features, configure portal site connections, configure content type hub settings for site collections, configure storage quotas for site collections, and configure sharing settings for site collections.

Policy Enforcer enables you to mitigate issues and prevent problems. Use Policy Enforcer to configure rules for limiting users and user activities in Microsoft 365 and generate reports for the violations of each rule.

#Invite Support

For help using AvePoint Cloud Management Administrator, a Power User can invite a member of AvePoint Support to access their AvePoint Cloud Management session to help troubleshoot. To do this, complete the following steps.

After AvePoint Support completes troubleshooting, the Support user will remain in the Account Manager. To remove the Support user, a Power User can delete the Support user by navigating to AvePoint Online Services > User Management > User-based View, selecting the checkbox next to the Support user ID, and then clicking Delete on the ribbon.

1. Log into AvePoint Cloud Management and click Invite Support at the top-right of the window. A pop-up window appears.

2. On the Invite Support window, provide the following information:

   1. Invite AvePoint Support – Provide the product, issue type, severity, and details about your issue. Give as much detail as possible.

      • Product – Select the product type related to your issue from the drop-down list.

      • Issue Type – Choose General guidance if you want to get general help using AvePoint Cloud Management; choose Troubleshoot an issue if you want to invite AvePoint Support to help you troubleshoot a problem with AvePoint Cloud Management.

      • Severity – Define the severity of the issue by selecting a level on the scrollbar (1=Trivial, 5=Critical).

      • Details – Enter detailed information about your issue in the text box, such as how often the issue appears, what process the issue affects, and what actions were performed before the issue appears. The content of the detailed information cannot exceed 255 characters.

        If the issue is related to a particular job, enter the corresponding Job ID in the text box. To add multiple Job IDs, separate the Job IDs with semicolons.

      • Attachment – If you have a file that will help explain or resolve your issue, click Browse and select your file. The maximum file size is 5 MB.

      • Contact Name – Enter your name in the text box.

      • Contact Option – Choose your preferred method of contact. If choosing E-mail, enter your e-mail address in the text box; if choosing Phone, enter your phone number in the text box.

      • Additional E-mail Recipients – A notification e-mail will be sent to you after the Invite Support request is submitted. You can add additional e-mail recipients who will receive a copy of the e-mail. If you want to enter multiple e-mail addresses, separate them with semicolons (;).

   2. Plans – Share plans with the Support user by selecting the checkboxes below the Access column for the specified plans.

      On the current page, you can also filter the plans with the keyword. The keyword must be contained in the value of the Plan Name, Description, Product, or Created By columns. Enter the keyword for the plans you want to display in the Input Keyword text box and then click the magnifying glass button to search. You can select Search all pages or Search current page to define the search scope. Search all pages means that the plans in all pages whose columns contain the keywords will be displayed, while Search current page means that only the plans in the current page whose names and descriptions contain the keywords will be displayed. The search function is not case-sensitive.

      Click Next when you finish the configurations.

   3. Managed Site Collections/Mailboxes – Share the desired managed site collections by selecting the checkboxes below the Access column for the specified managed site collection.

      • Managed site collections represent the site collections registered to object containers and managed by AvePoint Cloud Management.

      • The Support user with Access permission for the site collections is able to manage the site collections in your AvePoint Cloud Management environment.

      Click Next when you finish the configurations.

   4. Overview – Provide an overview of the issue description and the shared managed site collections and plans.

3. Click Submit to finish the invitation process. AvePoint Support will receive an e-mail notification to inform them that they are invited to help solve customer issues.

#Supported Browsers

The following table outlines the required browser versions.

Browser	Version
Internet Explorer	IE 11*
Microsoft Edge*	The latest version
Microsoft Edge based on Chromium	The latest version
Google Chrome	The latest version
Mozilla Firefox	The latest version
Safari for Mac	The latest version