#Manage Contacts

When you click a tenant name on the User management page, you switch to the tenant level. On the User management > Contacts page of a specific tenant, you can view and manage all contacts in the tenant. For a hybrid tenant, click Create and then choose whether to create the distribution group in Microsoft 365 or in the on-premises Active Directory. For cloud tenants, you will only have the option to create a distribution group in Microsoft 365

In a hybrid tenant, there is a dedicated Source column in the contacts list that explicitly identifies the origin of each contact.

• Cloud – Indicates that the contact is stored and managed exclusively within Microsoft Entra ID (cloud-only), with no on-premises association.

• On-premises – Indicates that the contact is hosted and managed in an on-premises Active Directory (AD) environment, without synchronization to the cloud.

• Hybrid – Indicates that the contact is synchronized between an on-premises AD and Microsoft Entra ID. This synchronization is typically managed via directory synchronization tools like Azure AD Connect. During Azure AD Connect setup, administrators can choose which organizational units (OU) to synchronize with the cloud. If a newly created contact resides in an OU designated for synchronization, the contact will be classified and managed as a hybrid contact.

#Create a Contact

Refer to the following steps to create a new contact:

1. Complete the following information in the Create contact window:

   • Name – The name of the contact.

   • Description – The description of the contact.

   • Email address – The email address of the contact.

   • First name – The first name of the contact.

   • Last name – The last name of the contact.

   • Initials – The initials of the contact.

   • Source – If the current tenant is a hybrid tenant, this field will appear. You can choose the source of this contact: Cloud only or Local.

2. Click Save.

#View and Edit a Contact

To view the details of a contact, click the contact name to go the Contact details page. Information and manageable settings are displayed in tabs:

• Basics – Basic information of the contact.

• Distribution groups – Distribution groups within the tenant. To add distribution groups to this contact, turn on the toggle; to remove distribution groups from this contact, turn off the toggle. There is a message bar indicating the number of changes under the tab. When ready, you can click Apply changes to apply the updates in batch.

• Audit logs – In this tab, you can view all action records performed to the current contact. You can click Refresh to view the latest audit logs.

#Delete Contacts

To delete one or multiple contacts, select the contacts and click Delete. Click Delete in the confirmation message.

#Export Contacts

To export contacts, click Export above the contacts table. Choose to export the visible columns or all columns, select a file format (.xlsx or .csv), and then click Export. The contacts report is downloaded to your local device once the process is completed.