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Home > Manage Tenant Connection > Reconnect or Remove Tenants

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Reconnect or Remove Tenants

On the Tenant management page, the table lists all connected tenants and displays information in the following columns: Name, Platform, and Modified time. You can take the following additional actions:

- Use the search box to search for tenants by keywords of tenant names. - To view details of a tenant, click the link in the tenant’s **Name** column. The **Tenant details** page appears on the right of the page. When you view details of a Microsoft 365 tenant, you can edit the **SharePoint Online admin center URL** value if it is incorrect. We recommend you reconnect to the tenants who are highlighted with the **New connection recommended** label. For additional details, refer to the **Reconnect a** **Tenant** section below. - If a tenant is no longer needed in AvePoint Online Services, you can select the tenant and click **Remove** to remove the tenant. For additional details, refer to the **Remove a** **Tenant** section below.

Reconnect a Tenant

Reconnect a tenant in the following scenarios:

- If your tenant management app has been deleted accidentally, you need to reconnect the tenant. - When we update the permissions required by a tenant registration, the tenant will be highlighted with the **New connection recommended** label, and we recommend you reconnect the tenant.

To reconnect a tenant, complete the steps below:

  1. Select the tenant.

  2. Click Reconnect.

  3. Refer to the following instructions based on your scenario:

    • When you reconnect a Microsoft/Google/Salesforce tenant, the Microsoft/Google/Salesforce sign in page appears in a new tab. Sign in with an account which meets the requirements mentioned above.

    • When you reconnect an Amazon tenant, enter an access key ID and a secret access key to specify an IAM user with the required permissions for connecting an Amazon tenant. Then, click Connect.

*Note: For organizations using Cloud Backup for Salesforce prior to the December 2024 release, upon reconnecting the Salesforce tenant, the new tenant app AvePoint Online Services Tenant Registration will be created.

Remove a Tenant

If a tenant is no longer needed in AvePoint Online Services, you can refer to the instructions below to remove the tenant:

  1. Select the tenant that you want to remove.

    *Note: Before you remove a tenant from AvePoint Online Services, you must clean up the data related to the tenant, including app profiles, scan profiles, and so on.

  2. In the Remove tenant window, click Confirm to proceed.

  3. If this tenant still has some related data in AvePoint Online Services, the Alert window appears. You can click these related data to view the data that you need to clean up.