#Google Tenants Onboarding Process

This page provides an end-to-end onboarding flow for setting up and managing Google tenants in AvePoint Online Services.

• Account onboarding – Sign up, select a data center and services, and activate your account.
• Access setup – Sign in with a local or Google account, including MFA and password reset guidance.
• Tenant connection – Connect your Google Workspace tenant so AvePoint services can access required tenant metadata.
• Configuration readiness – Configure custom Google app profiles and scan profiles to support ongoing governance and operations.

#Sign up

AvePoint Online Services provides new tenants with a 30-day trial subscription for each online service. On the AvePoint Online Services environment for commercial use, click Free Trial or Sign Up, and then complete the steps below:

1. Select your data center – Choose the primary residency for your data stored in AvePoint Online Services. For the best performance, select the data center closest to your tenant. Then, click Next.

   Note the following:

   • After the signup is finished, you cannot change the data center.

   • For services not yet supported in your data center, you can select the services you're interested in to receive a notification email once they are supported.

   • If your organization wants to use the Fly service, we recommend selecting a data center that matches or is close to your destination tenant for the best performance.

2. Select your services – From the services that are available in your data center, select the services you want to use. Click Next.

3. Provide your information – Complete the required fields, read Preference and Consent terms, and select the I agree to the preference and consent checkbox. Then, click Submit.

4. The Check Email to Activate Your Account page will appear, and a confirmation email will be sent to your corporate email address. If you haven’t received the confirmation email, click the Resend a Confirmation Email button on the bottom of the Check Email to Activate Your Account page. Once you receive the email, click the supplied link to activate your account within one day. The link will be active for one day.

#Sign in

Sign in to the AvePoint Online Services environment for commercial use with your account. On the AvePoint Online Services sign-in page, choose one of the following sign-in methods based on your environment:

• Local Account

• Google Account

#Sign in with a Local Account

To sign in with an AvePoint Online Services local account, complete the following steps:

1. On the sign-in page, enter your login information:

   • Login ID – Enter the email address used as your AvePoint Online Services local account.

   • Password – Enter your password.

     NOTE

     If the password is entered incorrectly three consecutive times, your account will be locked. After an hour, it will automatically unlock. You can also refer to the instructions in the following Reset Your Local Account Password section to retrieve and reset your password.

2. Click Sign In to access the AvePoint Online Services homepage.

If your organization has enabled the MFA policy for local accounts, continue with the following steps to sign in to AvePoint Online Services:

1. Download and install an authenticator app on your device. The Microsoft Authenticator app is the recommended choice, and most major authenticator apps are also supported. Click Next.

2. Use the authenticator to scan the QR code. This step will connect your authenticator app with your account. Click Next.

3. Enter the 6-digit code shown in the authenticator app. Click OK.

#Reset Your Local Account Password

To reset the password of your AvePoint Online Services local account, complete the following steps:

1. Navigate to AvePoint Online Services sign-in page.

2. Click the Forgot Password link under the Sign In button.

3. Enter the following information:

   • Username – The email address used as your AvePoint Online Services username.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

4. Click Reset Password to set a new password. A verification email is sent to the email address you specified. Retrieve the email message and click the supplied link to set a new password. After clicking the link, you will be redirected to the Reset Your Password page. Enter the following information on this page:

   • New Password – The new password.

   • Confirm Password – Retype the new password for confirmation.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

5. After setting up the new password, click Reset Password to save your new password, and then click OK in the pop-up window. You are redirected to the sign-in page. You can sign in to AvePoint Online Services with the new password.

#Sign in with a Google Account

To sign in with a Google account, complete the following steps:

1. On the sign-in page, click Sign in with Google.

   NOTE

   If you are using the Google account to sign into another app on the same browser, you will be automatically signed into AvePoint Online Services.

2. On the Google sign-in page, enter an existing Google username and password.

3. Click Next.

#Connect Your Google Tenant

This section describes how to connect a Google Workspace tenant to AvePoint Online Services so that AvePoint services can manage Google workloads. The Tenant Owner or Service Administrators initiate the connection, and the AvePoint Tenant Management app must be installed from the Google Workspace Marketplace using the link provided in the AvePoint interface. The connecting account must have privileges to read users, groups, and license information in the same tenant. During the connection process, administrators select the Google platform, sign in with an eligible account, and grant the required scopes to allow AvePoint to retrieve domain, user, group, and license data. A confirmation message is displayed once the tenant is successfully connected.

For more information, refer to Connect Your Google Tenant.

#Configure Custom Google App Profiles

This section explains how to configure custom Google app profiles for organizations that require higher performance or more granular control than the default AvePoint Google app provides. Administrators create a custom Google Cloud project, enable the required Google APIs, and create a service account with the necessary OAuth scopes. The service account must then be granted appropriate administrative privileges in Google Workspace. The custom app is registered in AvePoint Online Services through App management using the custom setup option, where administrators provide service account details and credentials. Custom Google app profiles help reduce API throttling and support scalable data collection for Google Workspace services.

For more information, refer to Manage App Profiles for Google Tenants.

You can configure custom Google app profiles for the following services:

• Cloud Backup for Google Workspace

• Fly

• Insights

• Opus

• Confidence Platform for Google

#Configure Scan Profiles for Google Workspace

Scan profiles for Google Workspace enable automatic discovery and organization of Google objects such as users, groups, shared drives, classrooms, and other supported resources. Administrators create scan profiles in Auto discovery > Scan profiles, select the Google tenant, and choose the object types to be scanned. Scan profiles can be configured to run on a daily schedule and to send notifications when changes are detected. Discovered objects are organized into containers using either express mode (default structure) or advanced mode (rule-based classification). The scan process relies on Google app profiles with the required permissions.

For more information, refer to Auto Discovery for Google Workspace.