#Amazon Tenants Onboarding Process

This page provides an end-to-end onboarding flow for organizations using Amazon (AWS) with AvePoint Online Services. It covers account registration, sign-in, tenant connection, and access configuration so administrators can enable services securely and start management operations.

• Sign up and account activation – Register your organization, choose a data center, select services, and activate your account through email verification.
• Sign in and account access – Sign in with a local account, complete MFA if enabled, and use password reset steps when needed.
• Tenant connection for AWS – Connect your Amazon tenant by providing IAM credentials so AvePoint Online Services can create the required role and permissions.
• App profile configuration – Configure and maintain app profiles to control how AvePoint services authenticate to and manage AWS resources.

#Sign up

AvePoint Online Services provides new tenants with a 30-day trial subscription for each online service. On the AvePoint Online Services environment for commercial use or the AvePoint Online Services environment for U.S. Government Public Sector, click Free Trial or Sign Up, and then complete the steps below:

1. Select your data center – Choose the primary residency for your data stored in AvePoint Online Services. For the best performance, select the data center closest to your tenant. Then, click Next.

   Note the following:

   • After the signup is finished, you cannot change the data center.

   • For services not yet supported in your data center, you can select the services you're interested in to receive a notification email once they are supported.

2. Select your services – From the services that are available in your data center, select the services you want to use. Click Next.

3. Provide your information – Complete the required fields, read Preference and Consent terms, and select the I agree to the preference and consent checkbox. Then, click Submit.

4. The Check Email to Activate Your Account page will appear, and a confirmation email will be sent to your corporate email address. If you haven’t received the confirmation email, click the Resend a Confirmation Email button on the bottom of the Check Email to Activate Your Account page. Once you receive the email, click the supplied link to activate your account within one day. The link will be active for one day.

#Sign in

The sign-in page addresses vary with AvePoint Online Services environments. Access one of the following addresses according to the environment you are using.

• The production environment for commercial use

  https://www.avepointonlineservices.com

• The production environment for U.S. Government Public Sector

  https://usgov.avepointonlineservices.com

To sign in with an AvePoint Online Services local account, complete the following steps:

1. On the sign-in page, enter your login information:

   • Login ID – Enter the email address used as your AvePoint Online Services local account.

   • Password – Enter your password.

     NOTE

     If the password is entered incorrectly three consecutive times, your account will be locked. After an hour, it will automatically unlock. You can also refer to the instructions in the following Reset Your Local Account Password section to retrieve and reset your password.

2. Click Sign In to access the AvePoint Online Services homepage.

If your organization has enabled the MFA policy for local accounts, continue with the following steps to sign in to AvePoint Online Services:

1. Download and install an authenticator app on your device. The Microsoft Authenticator app is the recommended choice, and most major authenticator apps are also supported. Click Next.

2. Use the authenticator to scan the QR code. This step will connect your authenticator app with your account. Click Next.

3. Enter the 6-digit code shown in the authenticator app. Click OK.

#Reset Your Local Account Password

To reset the password of your AvePoint Online Services local account, complete the following steps:

1. Navigate to the AvePoint Online Services sign-in page.

2. Click the Forgot Password link under the Sign In button.

3. Enter the following information:

   • Username – The email address used as your AvePoint Online Services username.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

4. Click Reset Password to set a new password. A verification email is sent to the email address you specified. Retrieve the email message and click the supplied link to set a new password. After clicking the link, you will be redirected to the Reset Your Password page. Enter the following information on this page:

   • New Password – The new password.

   • Confirm Password – Retype the new password for confirmation.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

5. After setting up the new password, click Reset Password to save your new password, and then click OK in the pop-up window. You are redirected to the sign-in page. You can sign in to AvePoint Online Services with the new password.

#Connect Your Amazon Tenant

This section explains how to connect an Amazon (AWS) tenant to AvePoint Online Services. The connection requires an IAM user with permissions to create and manage IAM roles and policies. Administrators initiate the connection from Management > Tenant management or Quick start > Connect tenant, select Amazon as the platform, and provide an Access key ID and Secret access key. During the process, AvePoint Online Services creates an IAM role named AWSTenantAdminRole in the AWS environment and assigns the necessary permissions to support AvePoint services. A confirmation message is shown after the tenant is successfully connected.

For more information, refer to Connect Your Amazon Tenant.

#Configure App Profiles

Amazon app profiles control how AvePoint services access and manage AWS resources after a tenant is connected. These profiles are created and managed in Management > App management. Administrators select the Amazon tenant and services, then authorize the app profile using IAM credentials. App profiles may need to be re-authorized if permissions are updated or if the profile becomes invalid. Profiles can be edited, filtered, or removed as part of ongoing tenant and access management.

For more information, refer to Manage App Profiles for Amazon Tenants.