#Sign in with a Local Account

To sign in with an AvePoint Online Services local account, complete the following steps:

1. On the sign-in page, enter your login information:

   • Login ID – Enter the email address used as your AvePoint Online Services local account.

   • Password – Enter your password.

     *Note: If the password is entered incorrectly three consecutive times, your account will be locked. After an hour, it will automatically unlock. You can also refer to the instructions in the following Reset Your Local Account Password section to retrieve and reset your password.

2. Click Sign In to access the AvePoint Online Services homepage.

If your organization has enabled the MFA policy for local accounts, continue with the following steps to sign in to AvePoint Online Services:

1. Download and install an authenticator app on your device. The Microsoft Authenticator app is the recommended choice, and most major authenticator apps are also supported. Click Next.

2. Use the authenticator to scan the QR code. This step will connect your authenticator app with your account. Click Next.

3. Enter the 6-digit code shown in the authenticator app. Click OK.

*Note: If you need to reconfigure the MFA settings, such as when switching to a new device, contact your administrator to reset MFA for your local account.

#Reset Your Local Account Password

To reset the password of your AvePoint Online Services local account, complete the following steps:

1. Navigate to the AvePoint Online Services sign-in page.

2. Click the Forgot Password link under the Sign In button.

3. Enter the following information:

   • Username – The email address used as your AvePoint Online Services username.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

4. Click Reset Password to set a new password. A verification email is sent to the email address you specified. Retrieve the email message and click the supplied link to set a new password. After clicking the link, you will be redirected to the Reset Your Password page. Enter the following information on this page:

   • New Password – The new password.

   • Confirm Password – Retype the new password for confirmation.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

5. After setting up the new password, click Reset Password to save your new password, and then click OK in the pop-up window. You are redirected to the sign-in page. You can sign in to AvePoint Online Services with the new password.

*Note: The link in the verification email for resetting a new password will expire in 24 hours. If you do not reset the password within 24 hours, repeat the steps above to finish resetting your password.