#Sign in

The sign-in page addresses vary with AvePoint Online Services environments. Access one of the following addresses according to the environment you are using.

On the AvePoint Online Services sign-in page, choose one of the following sign-in methods based on your environment:

#Sign in with a Local Account

To sign in with an AvePoint Online Services local account, complete the following steps:

1. On the sign-in page, enter your login information:

   • Login ID – Enter the email address used as your AvePoint Online Services local account.

   • Password – Enter your password.

     *Note: If the password is entered incorrectly three consecutive times, your account will be locked. After an hour, it will automatically unlock. You can also refer to the instructions in the following Reset Your Local Account Password section to retrieve and reset your password.

2. Click Sign In to access the AvePoint Online Services homepage.

If your organization has enabled the MFA policy for local accounts, continue with the following steps to sign in to AvePoint Online Services:

1. Download and install an authenticator app on your device. The Microsoft Authenticator app is the recommended choice, and most major authenticator apps are also supported. Click Next.

2. Use the authenticator to scan the QR code. This step will connect your authenticator app with your account. Click Next.

3. Enter the 6-digit code shown in the authenticator app. Click OK.

*Note: If you need to reconfigure the MFA settings, such as when switching to a new device, contact your administrator to reset MFA for your local account.

#Reset Your Local Account Password

To reset the password of your AvePoint Online Services local account, complete the following steps:

1. Navigate to the AvePoint Online Services sign-in page.

2. Click the Forgot Password link under the Sign In button.

3. Enter the following information:

   • Username – The email address used as your AvePoint Online Services username.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

4. Click Reset Password to set a new password. A verification email is sent to the email address you specified. Retrieve the email message and click the supplied link to set a new password. After clicking the link, you will be redirected to the Reset Your Password page. Enter the following information on this page:

   • New Password – The new password.

   • Confirm Password – Retype the new password for confirmation.

   • Verification Code – The verification code. Click Refresh to refresh the verification graphic if no image is displayed.

5. After setting up the new password, click Reset Password to save your new password, and then click OK in the pop-up window. You are redirected to the sign-in page. You can sign in to AvePoint Online Services with the new password.

*Note: The link in the verification email for resetting a new password will expire in 24 hours. If you do not reset the password within 24 hours, repeat the steps above to finish resetting your password.

#Sign in with a Microsoft 365 Account

To sign in with a Microsoft 365 account, complete the following steps:

1. On the sign-in page, click Sign in with Microsoft.

   *Note: If you are using the Microsoft 365 account to sign into another app on the same browser, you will be automatically signed into AvePoint Online Services.

2. On the Microsoft 365 authentication page, enter an existing Microsoft 365 login ID and password.

3. Click Sign in.

4. If it is the first time that this Microsoft 365 account is signing into AvePoint Online Services, the required permissions are displayed. Review the permissions and click Accept. The AvePoint Online Services app is generated in My apps on Microsoft 365. You can click the app to access AvePoint Online Services within Microsoft 365. The app will remember your credentials when you sign in through it. For the API permissions required by the AvePoint Online Services app, refer to API Permissions Required by the AvePoint Online Services App (for Microsoft 365 Sign-in Method).

   *Note: If the Need admin approval page appears, the Microsoft 365 Global Administrator can refer to the following instructions to complete the configurations based on your tenant’s user consent settings:

   • If your tenant’s user consent for applications setting is Allow user consent for apps from verified publishers, for selected permissions (Recommended), the Microsoft 365 Global Administrator must complete the steps below:

     1. Sign in to the Microsoft Entra admin center (or Microsoft Azure portal) as a Global Administrator.

     2. Navigate to Microsoft Entra ID > Enterprise applications > Consent and permissions > User consent settings.

     3. Click Select permissions to classify as low impact.

        ![Configuring "User consent settings".](/en/getting-started/microsoft/images/image3.png "Configuring "User consent settings".")

     4. On the Permission classifications page, select the User.Read – sign in and read user profile permission, and click Yes, add selected permissions.

        ![Adding "User.Read – sign in and read user profile permission".](/en/getting-started/microsoft/images/image4.png "Adding "User.Read – sign in and read user profile permission".")

   • If your tenant does not allow users to consent to apps, contact your Microsoft 365 Global Administrator or Privileged Role Administrator to consent to the AvePoint Online Services app first. For details of consenting to the AvePoint Online Services app, refer to the What If Your Tenant Does Not Allow Users to Consent to Apps? section.

*Note: If your Microsoft 365 account does not exist, but your tenant is present in AvePoint Online Services, the Join AvePoint Online Services page will appear. To request to join the existing tenant, contact your Service Administrator for an invitation to AvePoint Online Services.

#API Permissions Required by the AvePoint Online Services App (for Microsoft 365 Sign-in Method)

The table below lists the API permissions required by the AvePoint Online Services app, which AvePoint has published to your Microsoft Entra ID.

API	Permission	Type	Purpose	Last update
Microsoft Graph	openid(Sign users in)	Delegated	Support signing into AvePoint Online Services with Microsoft 365 accounts.
Microsoft Graph	profile(View users’ basic profile)	Delegated	Retrieve users’ profile information.
Microsoft Graph	offline_access(Maintain access to data you have given it access to)	Delegated	Retrieve users’ information and support functions for other AvePoint online services.
Microsoft Graph	User.Read(Sign in and read user profile)	Delegated	Support signing into AvePoint Online Services with Microsoft 365 accounts.
Microsoft Graph	email(View users’ email address)	Delegated	Retrieve users’ email addresses.	June 2023

*Note: The AvePoint Online Services app does not need to be re-consented for the newly added permissions.

#Sign in with a Microsoft 365 U.S. Government Account

To sign in with a Microsoft 365 U.S. Government account, complete the following steps:

1. On the sign-in page, click Sign in with Microsoft (U.S. Government).

   *Note: If you are using the Microsoft 365 account to sign into another app on the same browser, you will be automatically signed into AvePoint Online Services.

2. On the Microsoft 365 authentication page, enter an existing Microsoft 365 login ID and password.

3. Click Sign in.

4. If it is the first time that this Microsoft 365 account is signing into AvePoint Online Services, the required permissions are displayed. Review the permissions and click Accept. The AvePoint Online Services app is generated in My apps on Microsoft 365. You can click the app to access AvePoint Online Services within Microsoft 365. The app will remember your credentials when you sign in through it.

   *Note: If the Need admin approval page appears, refer to the instructions in the Sign in with a Microsoft 365 Account section.

*Note: If your Microsoft 365 account does not exist, but your tenant exists in AvePoint Online Services, the Join AvePoint Online Services page will appear. If you would like to request to join the existing tenant, you can contact your Service Administrator to invite you to AvePoint Online Services.