Helpful Notes for Passing the Validation Test of a Service Account
If your organization uses multi-factor authentication (MFA), or if you encounter the error Your organization has set access policies that block the validation, causing that the service account profile cannot be saved, refer to the solutions below for troubleshooting:
- Delete or disable the access policies / multi-factor authentication.
- Edit the access policies to exclude the Microsoft 365 user set as the Service Account.
- Edit the access policies to exclude the reserved IP addresses of AvePoint Online Services. The reserved IP addresses can be downloaded in **Administration** > **Security**.
