#Configure Automated Escalation Profiles for Enterprise Applications

Automated escalation profiles for enterprise applications can enable an automated escalation process when the enterprise application management task, such as renewal task, is not completed within the specified time.

To access Automated escalation profiles, click the Automated escalation profiles card on the Profiles & templates page.

To define automated escalation profiles for enterprise applications, click Create > Automated escalation profile for enterprise application on the ribbon to open the Create escalation profile for enterprise application panel and configure the following settings:

1. Profile name – Enter a name for the automated escalation profile for enterprise applications.

2. Description – Enter a description for the automated escalation profile for enterprise applications.

3. Stage one – Configure how to manage an enterprise application when the enterprise application management task is not completed within the specified time. Choose one of the following two escalation actions from the drop-down list as the first stage escalation:

   • Deactivate the app – With this option selected, enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. The enterprise application will be deactivated if the enterprise application management task has not been completed and has been overdue for your specified time.

     • You can choose to Remove all owners. When the enterprise application is deactivated, all app owners will be removed. This prevents the previous owners from directly reactivating the app from Microsoft Entra admin center without completing the pending tasks. The previous owners will be restored if there are no changes to the app owner in the tasks.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then add users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

       NOTE

       The “$Current task assignee” role refers to the assignees of the current renewal tasks.

   • Delete the app – With this option selected, enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. A delete enterprise application task will be generated if the enterprise application management task has not been completed and has been overdue for your specified time.

     • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list.

     • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

     • You can choose to notify specific people when the escalation action is executed, and then add users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

       NOTE

       The “$Current task assignee” role refers to the assignees of the current renewal tasks.

   NOTE

   If you choose Deactivate the app as the first stage escalation action, you can configure the second stage escalation.

4. Stage two – When you choose Deactivate the app as the first stage escalation, you can choose to Delete the app as the second stage escalation, or not take any further action after the first stage configuration. If you choose to delete the app, configure the following settings:

   • Enter a number in the text box and select Days, Weeks, Months, or Years as the unit of time. An escalation task will be generated if the enterprise application management task has not been completed and has been overdue for your specified time.

   • You can choose to Use an approval process for this automated action, and then select an approval process from the drop-down list.

   • You can choose to Send a reminder email to the task assignees before the escalation, and then select a reminder profile from the drop-down list.

   • You can choose to notify specific people when the escalation action is executed, and then specify users or groups (Microsoft 365 Groups, distribution groups, or mail-enabled security groups) as the email notification recipients. You can also enter $ to select from available user roles. Then, select an email template from the drop-down list, and the escalation notification email will be sent in your selected email template.

   NOTE

   The “$Current task assignee” role refers to the assignees of the current renewal tasks.

5. Click Save to save all your configurations.