#What Can I Do as a Mail Contact Owner?

As a mail contact owner, you are responsible for assessing and reviewing your mail contact.

You can access the mail contact renewal tasks in Tasks and to-dos within MyHub. Click Start task in the task row to go to the Renew mail contact page and follow the instructions below to complete the renewal process.

#Renew Mail Contacts

Before starting the renewal process, you may see one or both of the following intake questions based on your IT administrator's configurations:

1. Are you responsible for this mail contact?

   • Yes – You will proceed to the next intake question, or the renewal process will begin.

   • No – The I am not responsible for this task window appears and you may see one of the following contents based on your IT administrator's configuration.

     • If your organization allows you to reassign or skip the task:

       • To reassign the task, choose I'm not the correct renewal assignee, but I know who is now responsible for this renewal and specify the new assignee.

       • To skip the task, choose I'm not the correct renewal assignee, and I don't know who is responsible for this renewal.

       Click OK to proceed.

     • If your IT administrator only allows you to skip the task, click OK in the confirmation window to skip the task.

     • If your IT administrator only allows you to reassign the task, specify the new assignee and click OK.

   • Cancel – This will exit the task without changes.

2. Do you still need this mail contact?

   • Yes – The renewal process will begin.

   • No – The Delete this mail contact window appears, click Delete to delete this mail contact if you no longer require it.

   • Cancel – This will exit the task without changes.

While answering the intake questions, you can view the following mail contact information:

• Email address

• Created date

• Company

For additional details, click View details in the upper-right corner to open the View details window.

#Start Renewal

Complete the following steps to renew the mail contact. Note that the steps below list all renewal options provided by AvePoint Cloud Governance. The information available to you for review and update is defined by your IT administrator.

1. Contact – Review the current primary and/or secondary contact to check whether they are still correct. You can perform the following actions on the mail contact owner if necessary. Note that the primary contact and secondary contact cannot be the same person.

   • Edit primary contact – To update the primary contact, complete the following steps:

     1. Click Change contact.

     2. In the Update primary contact panel, enter the name of a user to be the primary contact, and then click Save to save your configurations.

   • Edit secondary contact – To edit the secondary contact, complete the following steps:

     1. Click Change contact.

     2. In the Update secondary contact panel, enter the name of a user to be the secondary contact, and then click Save to save your configurations.

   • Add secondary contact – To add a secondary contact, complete the following steps:

     1. Click Add secondary contact.

     2. In the Add secondary contact panel, enter the name of a user to be the secondary contact, and then click Save to save your configurations.

   • Remove secondary contact – To remove the secondary contact, click the remove button in the upper-right corner.

   If you want to clear all the contact changes that you made, click Reset all.

   When you finish, click Continue to proceed.

2. Access – Select one or more mail contacts and click Remove from group above the table to remove their access to the group. Alternatively, you can click the remove from group button to remove a specific mail contact's access to the group.

   If you want to clear all the access changes that you made, click Reset all on the ribbon.

   When you finish, click Continue.

3. Metadata – Review the current metadata values to check if they are still correct. If necessary, you can update the metadata values.

4. When you finish, click Submit to submit your renewal changes.