#When to Use AvePoint Learn vs. Support

Use this guide to decide whether to self-serve in Learn or contact Support.

#Start with Learn When

• You have a general product question
• You need step-by-step instructions
• You’re troubleshooting a common issue
• You’re exploring how a feature works

#Contact Support When

• You can’t find the answer in Learn
• Your issue is specific to your environment
• You’re experiencing an error or unexpected behavior

#Best Practice

Start with Learn to find answers quickly and confirm common solutions first. If you still need help, contact Support for issue-specific investigation.