Known Issues

Known Issues	Identified in Version
If you enable the Block third-party cookies setting of the Google Chrome browser but you haven't added Microsoft Teams URLs to the trusted sites in your browser, the browser may display an empty pop-up window when you click Settings under the Cloud Index app tab.Workaround: You can add the URLs of Microsoft Teams to the trusted sites in your browser by referring to this Microsoft article: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/sign-in-loop#resolution	August 2023
If an AvePoint Online Services tenant has app profiles for multiple Microsoft 365 tenants, only one Microsoft 365 tenant can be supported in Cloud Index.	July 2022
In Azure portal, manage access based on Azure role-based access control (Azure RBAC). At the File Share level, grant the Owner/Contributor/Storage Account Contributor role to a user. In Cloud Index, this user cannot access the shared file list via the Azure File Storage connection.Root cause: This issue is caused by API limitations.Workaround: At the Storage Account or Subscription level, grant the Owner/Contributor/Storage Account Contributor role to users.	November 2021
A domain has been added to Domain Connections in Cloud Index > Gateway Settings. After the domain is renamed in Microsoft 365, Cloud Index cannot retrieve the domain with the new name.	November 2021
The deletion of App Parts on the SharePoint side cannot be synced to the Settings > General Settings > App Part Management page. Therefore, even if the app part has been deleted on SharePoint side, it will still be displayed on the App Part Management page.	March 2019
If you are a user in a group that resides in the Site Collection Administrators group, this user does not have permission to configure the AvePoint Cloud Index App Part due to a limitation of the API.
Workaround: You can add this user to the Site Collection Administrators group directly.	September 2018
A user can search out the files in the subfolders that they do not have permissions to but they cannot view and perform actions on the related files.	September 2018
When you add a connection with an account which has the Write permission but does not have the Delete permission, the system will prompt that the account permission is insufficient. Additionally, a temp file will be generated in the NetShare side.	September 2018
Errors will occur if you access a folder or create a subfolder in the path that has exceeded 700 characters.	September 2018
When downloading a file whose name contains the tilde mark (~) through the Chrome browser, the tilde mark will be automatically converted to the underline (_).
Root Cause: This is due to the download behavior of Chrome.	July 2018
The download link in the Path column does not work when the file's parent folder name contains special characters such as # and &.	July 2018
You cannot download multiple files with the same name from the search result page.	July 2018
After you edit the downloaded .csv template file and save it directly, the file will be invalid and the deployment job will fail.
Root cause: When you save the .csv file directly, the file will be saved into the .txt format instead of .csv format.
Workaround: After you edit the downloaded template file, you must save it into the following format: UTF-8(Comma delimited)(*.csv).	November 2018
After adding the AvePoint Cloud Index App Part to the Wiki Pages in batch, the app part cannot be edited and deleted.
Root Cause: This is due to a limitation of the API.	November 2018

#Known Issues

Known Issues